Mini Helpdesk System --- Backend API

Node.js + Express + MongoDB backend for a lightweight Helpdesk / Ticketing system with role-based access control.

Tech Stack

• Node.js
• Express.js
• MongoDB + Mongoose
• JWT Authentication
• bcrypt Password Hashing

Features

• JWT Access + Refresh Token
• Role-based Authorization
• Ticket Management Workflow
• Comments & Activity Logs
• Search, Filter & Pagination

Setup

Install

npm install

Run

npm run dev

Environment Variables

PORT=8000 MONGO_URI=mongodb+srv://ghosharunava57_db_user:k7hjuZvWDuoHXpmS@cluster0.kgn6xzf.mongodb.net/ticket_booking?retryWrites=true&w=majority&appName=Cluster0 JWT_SECRET=superStrongAccessSecret_123 JWT_REFRESH_SECRET=superStrongRefreshSecret_456