Android 9 Playback support.

[Sebastian-Cerga]

Bug Description

Hello,

Love the GUI, purchased the Android app, but unfortunately on an old Android 9 tv the video does not play if using EXO (two behaviours - either there is a black video, no sound and seek seems to show as if the file has only 2-3 seconds or Plezy announces that it opens a compatible player, which is probably my tv's default (I don't recognize the GUI), which fails to playback video, but at least there is sound), if I use MPV option I get audio, but GUI keeps flickering on/off). If I use external player - VLC or my own installed video player - I get video and audio just fine.. but I lose separate subtitles that Plex app loads by default (not the embedded one).

Suggestions? Are you aware/will you fix this?

Again, Plex Android app plays the files and loads the subtitles, it just has a sluggish interface. VLC and Next Player play the files, but they loose the sub support (I'd have to load those manually on my TV and load them from there - no way hose).

Steps to Reproduce

Play any file

Expected Behavior

Play the file, load subtitles from Plex server.

Actual Behavior

With exo: No video or audio, playback ends after 2-3 seconds or Plezy opens separate default video player that plays audio, no video.
With mpv: no video, has audio, flickering GUI.
With external player (tested with VLC and Next Player) - playback is fine (seek as well), but the separate subtitles from the Plex Server won't load.

Plezy Version

1.18.2

Platform

Android

Device Information

Sony 49XD8088

Logs and Stack Traces

Logs

Paste logs here

Screenshots

No response

Additional Context

No response

[Sebastian-Cerga]

One more thing - a bit unrelated, on the same Android TV there is no option (unless you'd have something like the LG wiimote style remote control) to select the toggle for "external player" with the direction keys on the remote control. Had to use a mouse cursor from a keyboard I have attached, not the remote keys.

[edde746]

Logs?

[Sebastian-Cerga]

Logs?

gtz6q. Uploaded now.

[edde746]

It doesn't seem that you ever started playback in those logs. You need to make sure debug logging is on, then start playback, go back and upload the logs.

[Sebastian-Cerga]

It doesn't seem that you ever started playback in those logs. You need to make sure debug logging is on, then start playback, go back and upload the logs.

svtxf

[edde746]

Did you start playback of something before uploading the logs? It doesn't seem like it.

[Sebastian-Cerga]

It doesn't seem that you ever started playback in those logs. You need to make sure debug logging is on, then start playback, go back and upload the logs.

svtxf

I made sure they are on. Loaded same files that I know produce the errors, file1 exo>compatibile, file2 exo>2-3 sec, file2 mpv, file1 mpv, file2 vlc, file1 vlc. For file1 with vlc movie did not load and after I quit (back button) VLC, Plezy seemed to reload to the previous screen (the one where I started the session from, not the one where I opened file1 from (different library screens)).

[Sebastian-Cerga]

It doesn't seem that you ever started playback in those logs. You need to make sure debug logging is on, then start playback, go back and upload the logs.

svtxf

I made sure they are on. Loaded same files that I know produce the errors, file1 exo>compatibile, file2 exo>2-3 sec, file2 mpv, file1 mpv, file2 vlc, file1 vlc. For file1 with vlc movie did not load and after I quit (back button) VLC, Plezy seemed to reload to the previous screen (the one where I started the session from, not the one where I opened file1 from (different library screens)).

I tried again just the exo scenarios (just in case the library switch after VLC error might have erased the logs for that session) uploaded fk4uu this time, library screens did not reset this time.

[edde746]

Does it happen with every video or just some?

[edde746]

After looking at the log more closely, this is a duplicate of #373, see this comment: #373 (comment)