FAQs

EmuSync is slow

EmuSync uses your cloud storage provider as a pseudo document storage database - this is what keeps EmuSync free, because we don't pay any hosting costs!

Cloud storage providers are not designed to work in this way, so unfortunately EmuSync is at the mercy of the latency from your cloud storage provider.

What does "The EmuSync agent is not running." mean?

The EmuSync agent is a separate process that needs to run on your device. It handles automatic syncing in the background, even when you don't have EmuSync open, but is also the back-end to this application. If it's not running, you'll need to start it.

You may need to close and reopen EmuSync after you restart the agent.

💻 To start it on Windows:

1. Press Win + R.
2. Type services.msc and press the OK button.
3. In the service list, look for EmuSyncAgent and right click on it.
4. Use the Start option and wait for the service to start.

🐧 To start it on Linux:

1. I recommend running the installer script again, choosing update, which will remove the service and reinstall it.

Which games/emulators work with EmuSync?

Any! In fact, EmuSync doesn't even know or care about which games or emulators you use, it just syncs the contents of a folder.

How do I know where my game saves are stored?

Some emulators make it easy to find the save location of your games. In some cases, you can right click on your game within the emulator and look for an option Open user save directory or similar.
If your emulator doesn't have this option, you should check the official documentation of the emulator for where it stores game saves.

If you're using EmuSync for non-Steam games, SteamDB is a great resource for finding the save location of your game.

Search for your game, go to the Cloud saves tab and look for the Path under the Save File Locations heading.
It'll usually look something like this for Windows: %USERPROFILE%/AppData/LocalLow/{FOLDERS SPECIFIC TO THE GAME}

On the Steam Deck, the path will look something like this: /home/deck/.local/share/Steam/steamapps/compatdata/{PROTON OR STEAM GAME ID}/pfx/drive_c/users/steamuser/AppData/LocalLow/{FOLDERS SPECIFIC TO THE GAME}

Using Protontricks can make it easy to find these game IDs.

I found a bug - where can I raise it?

Please raise any issues you find with EmuSync on our GitHub issues page.