Bug: Can't progress passed Microsoft Sign in

[barjonas]

Description

This is my first experience trying Files. I didn't get far. I would be quite happy without any cloud integration, but the flow does not allow me to skip.

From Microsoft:
Request Id: 47957e91-8ed4-48f9-9182-b1a47abd2500
Correlation Id: eab134d8-bfda-41df-b857-486803d27857
Timestamp: 2025-11-13T00:31:31Z
Message: AADSTS500200: User account 'myname@mydomain.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Steps To Reproduce

1. Installed with Chocolatey.
2. Executed exe.
3. Pressed "Get Started".
4. Presented with Microsoft account sign in experience.
5. Entered account email address (same as current Windows session).
6. Select "Personal account" (yes, Azure once saw my domain name, now I'm stuck with this until I die).
7. Enter my PIN (from Windows Hello on this PC)
8. Sorry, but we're having trouble signing you in.
9. No other path to follow, so that's the end of files.

Files Version

4.0.11

Windows Version

26200.7019

User ID

NA

Log File

Folder %LocalAppData%\Packages\Files_1y0xx7n9077q4\LocalState is empty

[Josh65-2201]

Thanks for the report, no account is need or requested by Files, there also isn't a get started button. Are you sure you downloaded the correct one? https://community.chocolatey.org/packages/files

[barjonas]

Oh wow, you're right, there's a name collision with a Microsoft 365 Companion app of the same name and similar icon. With chocolatey installations, I'm used to a shim that will put installed apps on my path, so just typing it into the start menu is enough.

[yair100]

The Office Files app seems to be a recent development. In any case, we're not associated with Microsoft and don't require an account to use our app.