Bug: Norton 360 is throwing up a False positive

[techknowuk-gif]

Description

When the new version opens Norton 360 displays a False positive Virus and then offers to Quarantine the program. After removing the program and reinstalling the same thing happens. See screenshot

Steps To Reproduce

Click on Program icon
After loading Norton Error displays error
User can make an exception/Whityelist the program with Norton 360 or Norton will quarantine it

Files Version

4.0.38.0

Windows Version

10.0.26200.8039

User ID

dde4244f-0788-46dd-b36d-50919734d038

Log File

debug.log

debug.log

[Josh65-2201]

Thanks for the report, you will need to send Norton360 feedback on this and/or whitelist files.exe, there isn't anything we can do about this

[yair100]

Where did you download Files from?

[techknowuk-gif]

Hi Bought through Microsoft stores Regards Seamus

…

On Tue, 31 Mar 2026, 16:24 yair100, ***@***.***> wrote: *yair100* left a comment (files-community/Files#18331) <#18331 (comment)> Where did you download Files from? — Reply to this email directly, view it on GitHub <#18331?email_source=notifications&email_token=B7353M2RFFYPVU75YS74EFL4TPPLBA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJWGM2DONBWGIY2M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4163474621>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B7353MZ2KSSOXH6ILXDUZSL4TPPLBAVCNFSM6AAAAACXHM7WSOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNRTGQ3TINRSGE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[yair100]

That's an official version (thank you for your support!). Most likely it's being falsely flagged because it has access to the file system.

[techknowuk-gif]

Yup. I knew to whitelist Files in Norton and now all is okay. However, I'm thinking about the thousands of other customers here who may experience a similar problem. It may be better if the software developers contact Norton directly about this problem (rather than me). Something has changed across the last few updates to trip up Norton. I've never had this before. Good luck. Great product.

…

On Tue, 31 Mar 2026, 20:46 yair100, ***@***.***> wrote: *yair100* left a comment (files-community/Files#18331) <#18331 (comment)> That's an official version (thank you for your support!). Most likely it's being falsely flagged because it has access to the file system. — Reply to this email directly, view it on GitHub <#18331?email_source=notifications&email_token=B7353MYXY4G2LGG5AMZQLJD4TQOATA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJWGUYDIMZSGMY2M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4165043231>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B7353M5MIF3JO4CABNXBFJ34TQOATAVCNFSM6AAAAACXHM7WSOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNRVGA2DGMRTGE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[yair100]

Thank you for your feedback.