Error events are not recorded in Sentry dashboard

[jenipharachel]

What React Native libraries do you use?

React Navigation

Are you using sentry.io or on-premise?

on-premise (Self-Hosted)

@sentry/react-native SDK Version

5.33.1

How does your development environment look like?

info
OS: MacOS
Node: v16.9.0
Yarn: 1.22.19
react: "17.0.2"
react-native: "0.67.2"
hermesEnabled: false
newArchEnabled: false

Sentry.init()

Sentry.init({
  dsn: "",
  // Set tracesSampleRate to 1.0 to capture 100% of transactions for performance monitoring.
  // We recommend adjusting this value in production.
  debug: true,
  tracesSampleRate: 1.0,
  release: release + '@' + VersionNumber.appVersion + '+' + VersionNumber.buildVersion,
})

Steps to Reproduce

1. Built the app in iOS and android.
2. Crashed the app with "throw new Error("My first Sentry error!");" or "Sentry.nativeCrash();"
3. Crash occured but was not recorded in Sentry Dashboard. Production bugs are also not recorded in the Sentry Dashboard.

Expected Result

Crashes to be recorded in Sentry

Actual Result

Crash occured but was not recorded in Sentry Dashboard. Production bugs are also not recorded in the Sentry Dashboard.

[rwachtler]

Thank you for reaching out here @jenipharachel ! Couple of points to help you resolve this issue faster:

• Could you please provide the Sentry log output from your console
• Is it a "new" setup or did it just stop capturing errors after an update etc.
  • if you've encountered this in an existing setup (Sentry worked before), do you recall what your last action was, before it stopped working?
• Since you're on a self-hosted instance, are you 100% positive that it's setup correctly to receive the events?

[jenipharachel]

@rwachtler

• I'm not sure how I could provide you the Sentry logs. I don't see them in my console.
• It was already setup previously by another developer who is no longer with us, not sure when it stopped working cause I can't see any issues from before August. We only noticed it was not working when there were crashes reported by our users which were not caught in Sentry.
• I redid the setup using the command npx @sentry/wizard@latest -i reactNative but still it is not working.

[lucas-zimerman]

Hi @jenipharachel, which version of self-hosted are you using? And could you by any chance check if the error is recorded if you use sentry.io (on a free tier)?

[jenipharachel]

@lucas-zimerman I'm using "@sentry/react-native": "^5.33.1". And yes, I checked with a free tier project and it is not getting logged there as well.

[krystofwoldrich]

Hi @jenipharachel,
could you share with us your JS console logs (keep debug: true this ensure Sentry logs out useful debug information)?

Also please share with us an example code of how are you testing the reporting, captureExcception call...

Does it happen both on iOS and Android, Emulator and Real Device?

If on Android could you also hare a logcat logs with us?