Inconsistencies with releases and session data, numbers are not adding up for crash free sessions, crash free users, total users, total sessions..

[yuval-sentry]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

The problem can be seen both on the Project Details page and also when building a dashboard.

1. Project Details Page: Check if number of Total Users at the bottom of the crash free users chart is aligned with the total number of unique users affected and crash free user rate.
2. Create a dashboard for a specific project using the following fileds:
   SUM(SESSION) , CRASH_FREE_RATE(SESSION), COUNT_CRASHED(SESSION), COUNT_UNIQUE(USER), COUNT_ERRORED(SESSION) HEALTHY... etc...
   a)Check if the numbers are adding up
   b) Check if these are the same numbers that you are seeing in the Project Details page and the Releases page
3. The number of unhandled issues + level:fatal doesn't add up with the number of crashes

Expected Result

Numbers should add up

Actual Result

See steps to reproduce

Product Area

Releases

Link

No response

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-releases for triage ⏲️

[lobsterkatie]

@yuval-sentry Can you please post some links where this is happening in our own org, or one of our test orgs? We'll be able to debug faster if we don't have to set everything up from scratch.

[saivivek0110]

Hi team, this issue was observed in the project I am currently working at Amazon. Desktop app I have created using Qt C++ application and integrated sentry-native using 0.6.1 version. I was trying to forcefully crash app and also close app without any crash. I see no of session counts was coming correctly. But crash count was not getting captured correctly. Also crash_free_rate was totally incorrect