Display support email more prominently

[JLuse]

Problem Statement

A customer reported that it's difficult to find the support@sentry.io contact email in the platform. In cases where the support widget is not working, customers do not know how to reach out.

Solution Brainstorm

Display the support email more prominently in platform.

Product Area

Help

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-help for triage ⏲️

[getsantry]

Routing to @getsentry/product-owners-settings-general for triage ⏲️

[brianthi]

We have a help flow on the left nav, which looks like it is able to directly create zendesk tickets in the app and add attachments as well. I feel like this is actually a better experience than having the email on the page somewhere. I do see it's slightly lengthy as to get to the flow you need to click the help button, type in something that's wrong, then see that there's a prompt to contact support at the bottom of the popup. Or is this the "Support widget" you're talking about?