Customizable Email Subjects for Workflow Notifications #85227
Description
Problem Statement
Users need the ability to quickly identify and triage workflow notifications—especially those for "Resolved" and "Regression" statuses—directly from their inbox. The current email subjects do not indicate these statuses clearly, making it challenging to scan or automate email routing rules.
Solution Brainstorm
Add a configuration option in the settings that allows customization of email subjects for different workflow statuses (e.g., placeholders like
STATUS, ISSUE, etc.). By default, the system could prepend the relevant status keyword (e.g., “[REGRESSION]” or “[RESOLVED]”) to the existing subject line.
Product Area
Settings - General