Hi Brad! Can you do me a huge favor?
Of course, I can.
I'm driving on the highway so I can't do it myself. I need to get my car to a mechanic. Not sure who to use, though. Got any ideas?
I'm going to make an appointment for you with my mechanic. He's great and he's honest.
Can't beat that...do it.
Okay, when do you want the appointment for?
As soon as possible.
Can you drop it off in the morning and pick it up after work?
Absolutely!
Ok, which car are you taking in.
The Pontiac GTO. It's a 2005.
Got it. What's the problem with the car?
The brakes are making a horrible squealing nose when I step on it.
Ok, brakes are squealing.
Right, and put it under Karen Nelson, 448-6322
I know your name, silly. 
I know... just trying to make it easy for you.
Okay, how is 9:30 am tomorrow for dropping it off?
Can you check and see if I can just drop it off on the way to work....say, 7:30 am?
Sure. Yep, that's fine and it'll be done by 3:00pm barring any problems. Is that okay?
That's fine. 
Ok. Let me read this back to you. You'll be dropping off at 7:30 am for pickup after 3:00 pm. Brakes are squealing and it's under Karen Nelson, 448-6322. Good?
That's good!
Okay, it's set.
Thanks so much. 
Oh, one more thing. There's a $35 initial inspection fee. Is that okay?
That's fine. They all do that.
Great. Anything else?
No, that should do it. Thanks, Brad. 
You're welcome. Bye!