Hi Jen, could you schedule me an appointment at a car repair shop?
Hi Karl, sure, do you have a specific shop in mind or should I search for one?
I would like the appointment to be at Intelligent Auto Solutions.
Ok, let me pull up their info and check what days they have available, when would you like to make the appointment for?
It definitely has to be today, I'm concerned about the car, what times do they have available today?
Today they have openings at 2pm and 3pm, which would you prefer?
They don't have anything available this morning?
Actually, there was just a cancellation, and there is now an opening at 10am, would you like me to book that?
Yes please.
Great, what name should I use for the appointment?
You can use my name, Karl Smith, for the appointment.
Perfect, and what phone number can they reach you at?
810-555-9976
Ok, just a couple more things, what is the year, make and model of the car?
It is a 2011 Mazda 3.
Understood, what should I say is the problem you're concerned with?
The check engine light is on, and the engine is making a loud hissing noise whenever I drive uphill.
Ok, I've marked that down, is there anything else I should include?
No I think that is all.
Great! I've booked your appointment at 10am at Intelligent Auto Solutions, and marked down your information as Karl Smith, phone number as 810-555-9976 and that the check engine light is on, in addition to a hissing noise when driving uphill. The initial inspection fee is $75. Is there anything else I can help you with today?
No that's all, thank you.
You're welcome.