Oh my gosh! Someone hit the side of my car last night, I'm so angry! Can you book me an appointment with an auto repair shop?
Ok, do you have a prefered auto repair shop or should I search for one?
What's the name of that shop, Intelligent Solutions?
Is that Intelligent Auto Solutions?
Yes, that one.
Ok, what's the make, model and year of your car?
A subaru forester, I think it's a 2000 but it might be 2001.
Ok, a subaru forester 2000 or 2001. What is the issue?
Someone hit the side of my parked car last night, the passenger door is bent and I don't know if there is more damage that I can't see.
Ok. When would you like to go into the shop?
I'd like to bring it in today, I think it's urgent. Are there appointments for today?
Yes, I see there are appointments in the afternoon. What is your prefered time?
Anytime after 4pm is best.
I don't see appointments for that time.
Ok, is there anything after 2pm?
I see there are appointments for 3pm and 3:30pm. Shall I book one of these for you?
Yes, I think I can go in at 3:30pm. What's the address again?
Intelligent Auto Solutions is at 1 Market St and Main St, San Francisco.
Oh shoot, rush hour traffic will be bad. Can you make the appointment for 3pm?
Yes, I can do that. I've booked an appointment for 3:00pm at Intelligent Auto Solutions for your Subaru Forester, 2000 or 2001. The passenger side of your car was hit. The fee for the initial inspection is $150. Is this correct?
Yes, thanks
Ok, I will send a confirmation by text to your phone.
Ok. Could you put this on my calendar please?
Yes. Anything else?
No, that's it thanks
Ok, have a good day