Hi Sheila, can you book me an appointment at the auto repair shop Intelligent Auto Solutions?
Sure, can you please provide full name, phone number, make, model, and year of your car?
Yes, full name is Borat Krankov and the car is a 2010, silver Honda Accord.
Ok, and what is the nature of the problem with the vehicle?
There is a knocking noise in the engine that I want to have looked at. I would also like a general check up for the car.
Ok, it appears that they have availability tomorrow morning.
I would really like to get in in today if possible. The car is literally shaking and I am worried to keep driving it like this.
I will keep checking the website to see if any availability comes up, please hold on. 
Yes, please... as soon as possible.
Ok, can you wait until after lunch to bring it in? I am speaking to a representative online now. 
Yes, I can bring the car in by lunch time.
Ok, how many miles are on the car and is it a two door or sedan? Do you have any more detail about the knocking.
It is a 4 door sedan with 120,000 miles. I accidentally ran over a mannequin in the mall parking lot the other day so I think I may have bent or broken an axel. After this, maybe you can book me an appointment with an optometrist, for some new glasses too? Haha...
I am sorry to hear about your incident with the mannequin. I will be sure to let the mechanics know about everything so you will get the best service. 
Is there a service fee for the routine check up and or repairs?
Yes, there is a $120 diagnostic testing fee that may be adjusted when they discover what the problem is. 
Ok, can I pay using Visa or Master card?
Yes, both are accepted. Bring identification. 
Ok, I will, thank you.
Ok, so you're all set to drop off your 2010 Honda Accord at Intelligent Auto Solutions, 12:00 noon, and will be charged $120 diagnostic fee.
Is that the location off of Atlantic Boulevard and 441?
Yes it is.
Thank you for all of your help with this matter. I will talk to you soon. 
No problem, I hope everything works out with your vehicle, talk to you soon. Goodbye.