Hi, I need to make an appointment with Intelligent Auto Solutions.
Sure, what time is good for you?
I need an appointment as soon as possible.
Okay, which car do you need to take in?
2006, Mercedes ML350
Got it. Is there a problem you are experiencing now?
Yes, the engine keeps turning off while driving and it's very unsafe.
Can I let them know how and when the problem occurs?
Yes, it's random and can be at any speed. The engine just turns off but the electrical stays on. I can reboot, by stoping and restarting the ignition.
Okay, do you need a tow truck?
No, I'm driving now and want to drop off ASAP.
They have an appointment first thing in the morning. Do you want me to book that?
No, I don't want to drive back home again. I'm only a few miles away, so I'd rather drop off today, if possible.
Okay, I've arranged for you to drop off your car this afternoon.
Great.
What name and phone number do you want me to give them?
Jerry Rice, and 510.555.1234
Okay, I've set up an appointment for 4:00 this afternoon, with Intelligent Auto Solutions. There will be a $185 inspection charge for initial diagnosis.
Awesome, thanks for your help.
No problem. I hope you get your car fixed! Is there anything else I can help you with?
No, that's it.
Have a great day!