I need to make an appointment for my car. The fan isn't working when I turn on the A/C. Can you go to Intelligent Auto Solutions site and set up a time for me?
OK, what day should I schedule it for?
As soon as possible -- not today though. 
In the morning? Oh, wait. You have a dentist appointment tomorrow morning.
Make it as soon after the appointment as possible. I'd like to get the car back the same day and not leave it over night.
OK. It looks like there's an 11 am spot open. You're seeing the dentist at 8:00 am.
Is there anything at 9:30 or 10?
There's a 9:30. That's cutting it close, isn't it?
I think it'll be fine - it's just a cleaning. Can you schedule it for me now?
OK. It's asking for the year of your car.
Ford Escape, 2010. Can you also find out how much it will cost?
Yes, it says the initial inspection fee is $45. Is that OK?
That's fine. 
So I scheduled your appointment and a confirmation will be sent to you. 
Great - so remind me of the time. 9 am?
It's for 9:30 AM, tomorrow. $45 initial inspection fee under your name, Carey Samuels at 876-555-5123.
Great, thank you. Oh -- do they have a shuttle to take me back to the office?
I'll check -- I'm sure they do. Yes, they have a shuttle.
Great, thanks.
No, problem! Let me know if you don't get a confirmation email and I'll give them a call.