Good afternoon. Could you please schedule an appointment for a mechanic to fix my car at Intelligent Auto Solutions?
Of course. I just need to ask a few questions. First, what is the year, make, and model of your car?
It's a 2004 Ford Taurus.
Thank you! And what is the name and phone number of the person who will be dropping off the car?
That would be me, John Jacobson. My Phone number is 999-999-9999.
Now, please describe the issue you would like the mechanic to diagnose and repair?
Well, the check engine light is on and the car vibrates, almost as if I have a heavy bass system installed in the car. I can feel the car wanting to surge forward when I have my foot on the brake.
I have marked that down. When did you first notice these issues?
The check engine light has been on for a few days and the car just started vibrating today.
I have included those details in the notes for the mechanic. What time is convenient for your appointment?
ASAP. Any chance I can bring it in right now?
I apologize, there are no available appointments for the remainder of the day. The earliest available appointment is tomorrow at 2:00 PM.
That really will not work. Are there any other options?
Yes, you can bring the car in for what is called the early bird dropoff. You could drop the car off before you go to work between 6:30 AM and 8:30 AM and it will be ready by the time you get off work at 2:30 PM.
That sounds perfect. Do you know how much it will cost for the mechanic to repair my car?
I am sorry, it is not possible to estimate the price of the repairs until after the initial diagnostic.
And how much does the initial diagnostic cost?
The initial diagnostic include a test of the engine and battery and has a flat fee of 100 dollars.
Great, please confirm my appointment.
Of course. I have scheduled an early bird dropoff appointment for John Jacobson, phone number 999-999-9999, for his 2004 Ford Taurus experiencing an issue with the check engine light and vibration tomorrow, 04/10/2019, between the hours of 06:30 AM to 08:30 AM. The initial diagnostic will cost 100 dollars, repairs will be completed at a to-be-determined price, and the car will be ready for pickup at 02:30 PM.
Thank you!
You are welcome!