Hey, Carlos. I need you to schedule an appointment with Intelligent Auto Solutions. My back bumper got wrecked.
Oh, geez. What happened.
Some idiot rammed into me. They weren't pay attention.
Are you all right?
Yeah, thankfully I'm okay. I was out of the car when it happened. My car was actually parked.
Okay, well that's good to hear. When should I bring your car in?
Tomorrow morning if that's possible.
Yeah, sure that's no problem. 
Let them know that this is for me, Juanito Gonzalez.
Okay.
And I want them to call me on my personal number, not my business number. (718)888-0029
Okay, no problem. And which car is this?
It's my white 2012 Ford Explorer.
Okay, got it. Do you want me to repeat it back to you?
Yes, please.
Your 2012 white Ford Explorer got rear ended and damaged you rear bumper. I'm taking it to Intelligent Auto Solutions in the morning and will tell them it's for Juanito Gonzales, telephone number (718)888-0029.
That's correct.
Okay, I'll get it done.
Thank you, Carlos.
No problem, sir. Bye.