I want to book dinner at an Italian restaurant.
What restaurant did you want, Mam?
I'd like Giovanni's in Bloomington, please.
How many people and what day?
Two people on the 5th, please.
What time, mam?
I want to get in between 7 pm and 8 pm. And can we please be seated on the patio?
Let me look that up, one moment.
Thank you.
Mam, the only time we have available is 5 pm nad there is no outside seating available.
Can you check the Downtown location for that day and time ?
Give me a moment, mam.
Sure.
Mam? We can get you an outside table for two but not at that time. There is only seating after 10 pm.
That's too late.
I'm sorry mam, is there anything else I can help you with?
Can you check Luce's downtown for that day and time? 
Did you need a patio table?
If it's available, yes.
Good news! We can get you a table for two at 8 pm on the 5th and we have one on the patio.
Great! Make that reservation, please.
Done!
Thank you.
You're welcome.