Can you get me an appointment at Intelligent Auto Solutions?
Ok, how soon? You need it for tomorrow?
Well I'd actually like it for today if they can squeeze me in
Ok, I'll see if they can do that
Thanks, I'll take whatever time they can give me
Alright, and what kind of service do you need?
It's been getting a little hot when it idles, it just did it when I had to sit through 2 red lights
Ok, let's get started. First your name, Delilah Jones, phone number 813-494-8963
Wow, you did good remembering my phone number! 
Thanks. Now I'm not so good at remembering what kind of car you drive
It's a 2017 Mazda CX-8
Well unfortunately they don't have anything for today, they're all booked up
Oh great, well how about tomorrow?
You're in luck, they have one first thing in the morning, 8am
Oh, that won't work for tomorrow, what's next?
How about 10am?
That's perfect!
Ok, do you mind if I confirm all the details with you before I click book appointment?
No, go right ahead!
Delilah Jones, phone number 813-494-8963, 2017 Mazda CX-8, a 10am for tomorrow for a temperature check. And there's no fee for initial inspection, by the way