Hello, Karri .. I need you to make an appointment for servicing my car at Intelligent Auto Solutions.
Hi Rob, where is your car? . and which shop do you want me to call? I see that they have two locations with one on Grand Avenue and the other over by The Oaks Mall
I suppose the Grand Avenue would be best for me since I'll likely need to take a cab to pick up the car after servicing. The car is in the parking garage at my condo .. when I started it this morning it signaled the "check engine light"
Just a sec Rob, I'm online now and scheduling in real time .. hold one sec .. they are asking for more info
waiting .. thanks .. by the way tell them that they need to use a passcode to get into the garage
They want to know if you noticed anything unusual before or after the "check engine light started glowing" on the dashboard?
Yes, the reson for the appointment is the "check engine light" glowing on the dash .. it was there this morning so I didn't drive it, I took a cab. The only thing that I might have noticed, Karri is that is might have been idling a little rough the past couple of days .. I need them to read the fault code and see .. I just don't know tell them it idled slightly rough
They want to know if you can drive it in when they get the appointment scheduled, they say you can drive short distances with that light glowing .. as long as it's not flashing .. otherwise they'll need to tow and that will add a significant amount .. about $250
Karri.. I can't take time to drive to the shop .. I'm swamped here and, well .. just tell them to tow it and get it serviced asap .. I need it for my flight Friday and I'll be leaving it at the airport for a week. I need it done ,, pronto.
Ok, give me the details .. model, year, color, license and garage code for the tow access
It's a 2018 Chevrolet Malibu, color Champaign .. license JJ5633 and the code for the garage is 22163 .. you know where I live so give them my condo address .. it's in garage space E
Just a sec .. they can't do it until Wednesday .. they think since it's late model it's probably, likely only signaling either a faulty sensor or a loose gas cap or maybe something connected to catalytic convertor .. another sensor thing
Can they likely have it done by Thursday? .. you know I'm leaving for Atlanta Thursday afternoon and I really want the car for that trip to the airport .. and there when I return .. you know, Karri
Ok, they said they'll likely have it done on Wednesday and almost certainly by Thursday as worst case scenario .. these new vehicles rarely signal anything other faulty sensor
Sounds good .. what if it's something more .. ask them do they offer loaners or do I need to rent a car .. karrie, you know I;m pressed for time and don't have much leeway here
No, they don't have loaner vehicles .. but they said they'll keep you informed by Wednesday afternoon what the prognosis is and in worst case that'll give you a day to arrange for a rental .. or a long long cab ride .. whatever.
Not very funny Karri, that trip to the airport is forty miles and I'm not taking a cab ..
sorry, Ok, it's booked for Wednesday at 8:00 am and they'll have their tow guy pick it up earlier that morning.
Sounds like a plan, Karri
So they have the tow and the engine check light test which itself costs $100.00 dollars and they'll go on and use whatever parts are required to get the job done .. permission granted?
Yes, and oh yes, please give them my new phone number as 1-608- 336-5522 and use my full name for the service, Robert Paul Jeffers since that one matches up with my credit card
Got it, I would have done that anyway since I know you use you middle name for things outside the office
Thanks Karri, you're a lifesaver .. remind me to give you a raise .. someday when I have time
Rob, the guy online is named Toni, and he'll see that they will give you a call to your office a call at the number you gave them on Wednesday as soon as they have diagnosed the code from the "check engine" fault indicator
Good, and be sure to give them your number too .. just in case.
Ok, summarizing .. Robert Paul Jeffers, I gave them your condo address at 2133 Spruce Drive, and the vehicle is a 2018 Chevrolet Malibu, Champaign, license JJ5633 to be towed from your condo space E - garage access code is 22163 for an 8:00 am Wednesday appointment at Grand Avenue location of Intelligent Auto Solutions for check engine light problem .. your contact phone number 1-608-336-5522 with estimated towing charge of $250.00 and a fee of $100.00 for the engine code reader analysis .. plus whatever parts are needed
That's good .. thanks, again, Karri
The feel it'll probably be something like an O2 "oxygen sensor" which is what it usually ends up being for this vehicle .. he estimated about $200.00 for that part .. if his suspicions are correct .. have a nice day