Hi I need to get my car into the repair shop
I can help you with that. What auto shop did you have in mind? 
I usually take it to Intelligent Auto Solutions.
I have them on file. Before I schedule an appointment I need more information in regards to your car. 
Ok. 
Could you please tell me the make, model and year of your car?
Yes, it's a 2008 Hyundai Santa Fe.
Excellent and what do you need to take it in for? 
Whenever I drive my car after about 5 minutes I can hear a constant sound that almost sounds like a cat purring.
I see. Let me see what they have available. 
Ok. The sooner the better because I'm pretty concerned about the sound. 
Currently the shop does not have an opening until first thing tomorrow morning.
Um. Ok is there anyway that they could at least take in today and I don't mind if they have to keep it overnight. 
They have just notified me that there was a late evening cancellation.
Ok great what time would I need to bring the car in by?
The cancelled time is for 6pm tonight, but chances are high the car may be needed overnight.
Ok that's fine go ahead and book that time please. 
Certainly and what name should I put this under?
Rozalinda Doyle.
Thank you and what is a good number for them to contact you at?
It's 930-644-1784
Perfect. I have you scheduled for tonight at 6pm. They should be expecting you and will call you if there are any changes