Hello Tom this is urgent! I need you to make an appointment at Intelligent Auto Solutions this morning as my car check engine light has came on.
Sure thing boss. The best times available seem to be between 6:30am and 9am. Are you currently on your way to work and able to drop it off now?
Yes Tom I am driving now and its 6:45am. I would really like to take it to them now and I am driving slow as I am cautious of the car stopping. Can you make this appointment ASAP! I'm about 15 minutes away so 7:30am would be perfect.
Okay they have one at 7:45am will that work?
Yes that's close enough. 
Ok I'm online now making the arrangements. So what's the make and model of your vehicle sir?
its a 2019 Rolls-Royce Cullinan and the color is Red Wine
WOW boss that's the most expensive SUV in the world!!! Man I heard that thing has all the finest luxuries a vehicle can have. Do you mind if I take it for a spin sometime?
Tom!!! Stay focus!. Right now its barely getting me to where I need to be. I don't care about any luxuries its suppose to do because right now its suppose to be working and its not! Stay focused!
Sorry sir it just made me a little excited as I don't know anyone who owns that vehicle except you now that is!
Okay so now that we are over the WOW factor what other details do you need?
Well I definitely will need your name sir. I'm always calling you boss and sir and never actually new your name. 
My name is Bentley Mercedes Lincoln.
Oh my god! Is that really your name? Did your parents name them after all their favorite vehicles!?
Something like that and if anyone asks you at work its Ben and Ben only!
How ironic, that my boss drives a Rolls Royce but his name is Bentley! Ha!
Well I own a Bentley too but who's counting?
Ben you never cease to amaze me!
You can continue calling me sir and boss please. Remember my name is not to be spoken about and keep it professional.
Yes sir!
Alright any more information?
Yes what's a good contact number they can reach you at. 
Give them my business cell which is 555.333.2222
Alright so to make sure I have all the details I want to say it back to you. 
Ok
We have a 2019 Rolls Royce Cullinan, which color is Wine Red, and the check engine light on correct?
Exactly
Ok sir your appointment at 7:45am has been made and they are expecting you. Your total comes to $1000 for this visit.
You pay the cost it seems to be the boss! Thanks Tom
You would know better than me boss and I hope everything works out. Have a good day!