Can you schedule a car repair appointment for me? My steering is locking up.
Of course. Do you have a mechanic in mind?
I usually go to the dealer, but I want something closer to work.
Will any place do?
It needs to be a place that specializes in foreign cars. I always get screwed over at chains since they don't know how to remove everything.
Sure thing. For BMW, right?
Yes.
The closet I can find is Perillo Service Center on Clark, within walking distance of your office.
That is perfect. What openings are there?
How does Tuesday at 1 p.m. sound?
Anything earlier in the day or on Monday? I don't want to drive it more than I have to, since it locks up sometimes.
Can you bring it before 5 p.m. Monday? Though it won't be ready until Tuesday at the earliest.
That'll work for me.
OK, just to confirm car make and model?
2014 BMW X5. The steering wheel will sometimes lock up and be hard to turn.
Should I put your contact information or Joe's?
Use my office number. Sophia Smith, 312-555-5555
OK, to confirm, you will need to drop your car off before 5 p.m. Monday. Car is a 2014 BMW X5.
Perfect. Do you have a cost estimate?
Diagnosis will be $100, and they'll contact you regarding further costs if repairs are needed.