Hey Amanda, I'm having some issues with my car on my way to work today can you make me an appointment with the shop?
I absolutely can! Which shop do you prefer?
I went to Intelligent Auto Solutions last time and they did a wonderful job can you see if there are any openings today?
Yes i'll check online now also which car are you referring to? 
Its the 2017 Lexus RX350
Oh didn't you just get that serviced? 
Yes I did but for some reason its steering towards the right side and I might be due for an oil change anyway
Okay i'll check online and see what availability they have and get back to you.
Sounds good, Thanks!
I just checked online and they had a couple of options for me
sure lets hear it!
The earliest appointment is tomorrow around 11:30am, they have a shuttle to take you to work after and pick you up when its done or you can get a loaner vehicle when you drop off the car.
I don't think i'll be able to make it in at that time, my meeting is at 11. Is there any other times available?
Not that I know of, let me ask them in the live chat to see what other options we have.
Okay, I appreciate it. 
The chat representative asked if you had time to drop off the car today and pick up a loaner vehicle
I might, what time does the shop close?
They close at 7pm today
Oh I have a meeting at 5:30 so that might cut it close, what other options do I have?
They said they can send someone out with a loaner car to drop it off at 5pm today and take your vehicle back would that work?
Yes that would be great. Give them my phone number and tell them to call me when they are nearby. 
Okay I will
Oh can you also ask what the charges would look like?
I just asked and they said the car swap would be a courtesy, there is a 29.99 charge for an oil change or 54.99 for synthetic oil, and a road test / inspection is a standard 99.99.
Okay i'll go ahead with it and tell them to do the synthetic. 
Okay everything is confirmed!