Hi I need to book an appointment for my car to get repaired.
Sure, what seems to be the problem?
I think my oil is leaking, but I'm not really sure.
I'm sorry to hear that, let's get you an appointment.
Okay
What is the make, model and year of your vehicle? 
I drive a 2018, Jeep compass
Great, what is your name and phone number?
My name is James Smith and my phone number is (636)334-3944
Thanks! I am entering your data now! One moment please.
Okay
I have your data entered, the first available appointment is Friday at 7am. Does that work for you?
No, the oil is messing up my driveway, I need to get in as soon as possible!
It looks like they have an appointment tomorrow at 8pm. Would that work?
Is there anything sooner?
They can get you in today, but you would have to be there in 20 minutes. Does that work
Yes! That is perfect! 
Great! I have you scheduled. To confirm, your 2018, Jeep Compass is scheduled for today at 5:00 p.m. The oil in your car is leaking. Is there anything else I can do?
No thank you!
Wonderful! Have a great evening!