David. How are you? Listen, I really need to get the car in quick, I'm having some trouble on the road.
Hey there Liz, I'm great. Do you want to use your usual guys?
Yes, it's called Intelligent Auto Solutions. See if you can get me in by about 4; I can get there quick.
Sure thing! You're pulled over for this call, right? Just need a few details to get you set up. Make, model, the situation.
Of course, thanks for looking out for me. Okay, it's the 1970 Dodge Challenger RT.
Wow, Liz. You out running down watelanders today at five miles a gallon? Okay, full name and phone number.
Har har. It's not a Pursuit Special. Elizabeth Shaw, Area Code 206 359-8173.
Okay, and what is going on with the car today, Madame Furiosa?
I think it's an alignment thing; the steering column keeps jerking to the right and there's a repetitive knock on that side.
Okay, is there anything else you need these folks to look into?
It wouldn't hurt to get the care package stuff done while we're at it. Brakes, oil, ect.
Alright. Let me finish this up and see when they can get you in.
Thanks, David. Also, when you get the time tell me how much we're looking at for the price.
Sure. Okay, looks like they can get you in at 4:15 PM, about an hour out.
Not bad. They're about a half hour away, I won't have to wait long at all. I love these guys.
Also, it looks like you'll be out roughly 200 bucks for an alignment and care package, plus whatever it costs to fix the thing.
The thing? I'm glad you're not my mechanic, David. Thanks for hooking me up there.
Of course! So, to confirm: '70 Dodge Challenger RT for Elizabeth Shaw, 206-359-8173. Alignment issue, steering pulls to right with attendant knock. Vehicle care package. 4:15 appointment time. Sound about right?
Perfect. I'm going to get back on the road now. Thanks again for your help. 
You're welcome. I'll be here if you need anything else. Don't run over anybody I know with your Death Race 2000 car.