Do you have time today to call about making an auto repair appoint for my car?
Yea I can actually do it right now.
Awesome, the name of the shop is Intelligent Auto Solutions
They have the online interface so I can schedule right from my computer right?
Yes!
Okay I'm going to need some details. I need make, model, year 
Make is Nissan, Model is Xterra, and year is 2016
Okay so a 2016 Nissan Xterra?
Yes perfect!
What name and number should I use?
Rachel Green (742) 777-7777
Thank you! What should I request services on?
There is a leak on my tail lights because I've had to change the lights every single time it rains and it's annoying
Okay, I'm looking and the soonest you can drop it off is tomorrow night.
No! I can't wait that long. Are there any other options. I really need this fixed!!
They can have it ready by tomorrow if you can drop it off at 3:30 today.
Hmm, okay I can make that work, somehow. 
They are giving me a rough estimate of $250 is that okay?
Ouch! Yea thats fine, I have to fix it, can't afford to get pulled over. 
Okay just to confirm, Your bringing in a 2016 Nissan Xterra that needs the taillights on both sides repaired from a leak?
Yes. 
Okay you're all set, Drop off at 3:30 today, estimated price at $250.