Hi Mindy. I need you to make me an appointment with the car shop.
Sure, not problem. Whats going on with your car?
Im hearing a scraping noise under the driver's side front underneath the car.
That's weird. OK. Any particular auto shop or just any one available? 
I like Intelligent Auto Solutions. It's by the office so I can just drop it off and walk to the office. I'm in the Jeep Grand Cherokee. It's a 2015.
If you want to hold on I can call them now.
Yes, I can hold on. I'm driving that way now so if they have something now or within an hour that would be perfect.
OK. I'll check. Should I put it in your name or the company's name?
My name; Shelly Greenwald and use my cell number 215-634-8295.
Ok. I'm going to put you on hold and call on the other line.
Thank you.
Hey Shelly, so the do not have anything right now but they said you could do a walk in but you would have to wait with the car.
Oh, man. No. I cannot wait with the car right now. What about something around lunch time?
Ok. They have one at 1pm but they are not sure how long it will take. You may have to leave it over night.
That is fine. I will drop it off at 1pm. Please make the appointment.
Great. I will call them back and confirm it.
Thanks. Let me know for sure. I'll be to the office in 5 minutes.
OK. You are scheduled at Intelligent Auto for a drop off at 1pm. They will let you know when it is ready for pick up and give you a written estimate when you drop it off. They said it would be $150 plus any parts they may need for the 2015 Jeep Gran Cherokee and the scraping noise under the driver's side you're hearing.
Thank you so much. See you in a bit.
OK. No problem. Bye.