Hey I need to get my car into the garage. The undercarriage is making a really bad noise.
That's never good. Do you want me to book an appointment?
Yes please. Can you call Intelligent Auto Solutions?
Yes. I can do that. What is the make, model, and year?
It is a 2005 Toyota Camry.
Okay great and what is the main problem again?
Something with the undercarriage. Maybe the power steering racks or struts. The car is all over the road. 
Okay. I see they have an 8:00 opening tomorrow and a 10:00.
That won't work. I have to drive to Boston tomorrow. 
Okay. They are telling me they can get you in today at 5:00 pm but they can't guarantee they will have parts on hand.
That's fine. Just do what you can. I need to know my car will be operational tomorrow. 
Okay. Great. I told them you will be there at 5:00 pm.
Thank you. How much is the inspection going to cost?
The initial inspection should only be around $30. Parts and labor could be more but they won't know until they see your vehicle. 
And what if I need parts? I really need this car fixed for tomorrow. 
If they can't get parts in time, you will need get a rental or change your plans. 
Okay great. Thank you. 
Is there anything else I can help you with? 
Yes. I just need their phone number so I can confirm everything and get updates. 
Oh yes, sorry about that. It is 207-123-4568
Excellent. Thank you. 
Thank you for your patience. I hope this rest of your day goes better.