Hey Erin, I need you to book an appoint with the mechanic for me
Sure thing Sue. I'm on the site, what's the details of the car
2013 Ford Mustang, automatic
Alright... and when do you need to book the appointment for?
Let's do it first thing tomorrow morning, before my schedule gets filled up with nonsense.
You got it.. so what happened? Is this a regular checkup, or...?
No. The engine light came on yesterday and I thought it would go away with after the cold snap ended, but it's still there and is making some weird sounds now when I press the gas too hard so I need to get it checked
Yikes! Should you even be driving that thing now?
Probably not, but I've got things to do. 
True... ok. they're asking for a number. Which one do you want to give them?
205
Uhuh
727
727...
86...39
86...3..9. Ok. And put it under Sue Moore?
Yes, please. 
Got it. So it looks like they don't have availability until noon tomorrow...
Ugh.. I've got a meeting, at one, so absolutely not. What do they have today?
The've got a slot open at 5 tonight.
Grab it. 
Ok... Ok, so I've got you down at 5pm for your 2013 Ford Mustang for a check engine light being on under Sue Moore with the number 205-727-8639. Does that sound good?
Perfect. 
Ok, great! You need me for anything else, Sue?
Nope, that's it, Erin. Thank you.
No problem. Stay safe.
Thank you, I will. You do the same. 
Thanks. See you tomorrow.