Hi, it’s me. I’m having some car trouble.
Uh-oh. What’s wrong?
Every time I come to a stop, the car just shuts down instead of idling.
Ok.
It’ll start if I press the ignition but obviously something’s wrong.
Yep. How can I help?
Call Intelligent Auto Solutions and tell them I can drop the car off in fifteen minutes.
Sure. What’s your car’s information?
It’s a 2017 Porsche Cayenne Turbo.
Ok. 
Make sure to give them my name. My number is 310-466-****
Ok, got it all. Hold on while I call. 
Ok.
I have them on the line. They need to set up an appointment or you can bring it in first thing tomorrow morning.
No can do. I need this taken care of immediately. Can you plead my case?
Hold on. Can you bring it today at 5:00?
That’s three hours away. Can you get me in any sooner.
Hold on. They can squeeze you in at 2:00 if you bring the car over right away.
Excellent. Tell them I’ll be pulling in in fifteen minutes. 
Ok. I’ll tell them you’re on your way and you’ll be there by 1:45.
Terrific.
Just to confirm, your Porsche Cayenne Turbo has a 2:00 appointment. The charge for the inspection will be $120.
Ok. Thank you so much. 
You’re very welcome.