Hey I think my transmission is starting to go out. Will you get on Intelligent Auto Solutions website and see if you can make me an appointment immediately?
Sure, just a second.
Ok, thanks. I'm going out of town Friday so I definitely need it checked out before then.
Ok I'm on their website. It wants to know what kind of car you have.
Its a 2016 Dodge Dart.
Ok got it. It wants to know if it's 4 or 6 cylinder. 
It's 4
Ok so it's asking what the issue is
It's slipping everytime I try to go into 2nd gear. Like I said I think it's the transmission.
Ok got it. It wants to know if I want to set up an appointment here or talk to someone on the phone. What should I do?
I'm driving and in a hurry so just see what's the earliest appointment they have on there.
Ok now it's asking if there's any other problems
No that's it.
Ok I think it's loading, just a second. What will you do if they can't get you in right away?
I don't have a clue, I just have my fingers crossed.
Ok here it is. Oh you're in luck! They have something tomorrow at 4 or Thursday at 10. Do you want the afternoon or morning appointment?
Well normally I'd say morning but since the afternoon is sooner let's do that.
Ok I've got you scheduled, you're all set.
Thanks so much!
You're very welcome. Have a great day.