I forgot to schedule a mechanic appointment. Can you do that for me?
Sure thing. Do you have a specific mechanic that you use?
I forget the exact name. It's the VW dealership in Evanston.
OK. I'll check. It's it The Autobahn?
Yes, that's the one!
What's the appointment for?
My car is making a loud knocking noise when I drive at higher speeds. I think it's the drive shaft.
OK. They can get you in Friday. You just need to drop the car off before 9 a.m.
Anything earlier? My car isn't driveable in its current state.
OK, I see an opening for 10 a.m. Thursday. How is that?
That is great.
What's your car make and model?
2017 VW Tiguan.
What should I put for contact information? Your name or Joe?
Mine. Sophia Smith. Use my work cellphone 312-555-5555.
To confirm, the issue is with your drive shaft?
That's what I suspect, yes.
OK. To confirm, your appointment is at 10 a.m. Thursday at the Autobahn.
Thanks! Do you have a cost estimate?
It will be $100 to check the car, and then any associated costs on top of that.