Hello i need you to schedule me a appointment at Intelligent Auto Solutions.
What is the make, model and year of the car i'm scheduling the appointment for?
2017, Ford Fusion, Hybrid.
Name and Phone number I should make appointment under?
Victor Forrester 515-458-5285
What is the issue with the car that requires a appointment?
The car is making a odd noise when I press on the break peddle.
How long has the car been making this noise?
It just started today and the car shakes when I press on the peddle.
They have a appointment available on Thursday the 15 at 4 p.m.
No that's to long to wait. Anything sooner?
What about the 13th at 10:00 a.m?
No the car is making this terrible noise when I break. Also the check engine light just came on. I think this is urgent.
Ok in that case what about tomorrow the 12th ant 10:00 a.m.
Yes that would be perfect. 
Are you able to drive the car into the shop?
Yes I think I can do that.
Ok I have the appointment made for you Tomorrow 2-12-19 at 10:00 a.m . It is under Victor Forester. Is that correct?
Yes it is.
I have Intelligent Auto Solutions looking at your 2017 Ford Fusion Hybrid for a check engine light and a loud noise when you press on the break peddle as well as shaking.
Yes that is correct.
Intelligent Auto Solutions has informed me the initial cost for the apointment is 400 payable tomorrow.
That is fine. 
Can I help you with anything else today?