Hi Stella, can you book me an appointment at the auto repair shop Intelligent Auto Solutions?
Yes, but can you first give me your full name, phone number, make, model, and year of your car?
Full name is Sheila Shobovits, phone number is (333)333-3333, vehicle is a 2010 Toyota Yaris, silver sedan with 100,000 miles.
Ok, and what seems to be the problem with the vehicle?
There is a lot of smoke coming out of the engine. I would also like a general check up for the car.
Sure, I have checked with the online virtual assistant and they have availability tomorrow morning.
I really need to get in in today. The car is almost stalling and I am concerned for my safety, driving it like this.
I am checking the website again to see if any availability arrises.
The smoke is thick, I don't want to wait.
I understand, can you bring it in after 1:00 PM? I am talking to a representative online now.
Sure, I can bring the car after 1:00 PM.
All right, the online host said they can get you in then. You said you would also like a general inspection of the car?
Yes, while it is there, I might as well have an overall inspection. 
Ok, there is a $100 dollar inspection fee but that can be applied to any problems that are discovered upon inspection completion. Please just bring ID and cash or credit cards for payment. 
Ok, will do. In the event that my car won't start, can I have it towed there?
Yes, the virtual assistant said to call or you can chat with him through the website if you have any issues. 
Ok, sounds good. 
All right, so you have an appointment tomorrow at 1:00 PM at Intelligent Auto Solutions, for your 2010 silver Toyota Yaris sedan (100,000 miles). You will be charged $100 inspection fee and will need identification and cash or debit/credit card for payment. You are all booked.
Thank you so much for your help. 
No problem, be sure to check your email and cell phone for confirmation of reservation. I hope everything is ok with your vehicle. 
Me too. Thanks again and I'll talk with you soon.
No problem, always happy to help. Goodbye.