Hey Robert, can you book me an appointment at the auto repair shop Intelligent Auto Solutions?
Yes, I need your full name, number, make, model, and year of your vehicle?
My name is Sheila Shobovits, 999-999-9999, the car is a 2012 Subaru Impreza WRX, silver sedan with 120,000 miles on it.
So, what seems to be the problem with the car?
The engine is smoking and there is a loud knocking noise.
Ok, when would you like to book and for?
I need to get the car in as soon as possible. 
I am online with the virtual assistant and they don't seem to have any availability for today. Is there any way you can wait until tomorrow?
The knocking is so loud and the smoke is so thick, I don't think it can wait.
Ok, let me message the online assistant again. Please hold...
Thank you. 
Ok, the online assistant said they can fit you in at 3 PM at the earliest. Will the vehicle make it there and at that time?
Yes, I think it is drivable at least enough to get it there by 3:00 PM
Please be aware that there is a $120 diagnostic fee that will be charged but will be reduced depending on what they discover about the problem with the car.
Ok, I recently lost my wallet and I am waiting on new cards. Can I pay with cash?
Yes, but be sure to have identification of some kind on you. 
Ok, will do. Thank you.
No problem, is there anything else I can help you with?
Yes, can you see if they can change the oil while it's there. Then, everything will be good to go.
Ok, so you're all set to drop off your 2012 Subaru WRX at Intelligent Auto Solutions, 11:00 AM, and will be charged $120 diagnostic fee and $47 for the oil change.
Perfect. Thank you. I will talk to you soon.
No problem, happy to help. Goodbye.