Hello, Katie are you at the office?
Yes I am, what do you need?
Since I'm driving can you do me a favor and book an appointment for me today?
Of course, where at and what time?
I need to get my car into the shop, Intelligent Auto Solutions. You can do it all online.
Okay give me just a second to get the page up for you. Alright it's up.
Okay it's for a 2010 Ford Mustang GT.
Alright, they are asking what the issue is you need looked at.
When driving there is a vibration and clicking noise sounds like in the front driver side.
Anything else that needs added to be looked at?
Can you just put on there to for them to give the car an overall look and check everything out.
Okay that's added, when would you like to drop it off?
Can they fit me in later today?
No, from what it shows on here they only have this Friday available before 2p.m.
Is there any possible way that we can try to get it in sooner does the site say?
It says if in case of emergency check this box and leave name and number and if they get an opening they will contact you.
Okay I guess go ahead and do that. Leave my personal number for it please.
Of course, I put down Jessica and 444-222-3212.
That's perfect!
Alright so we have the 2010 Ford Mustang GT going in Friday before 2pm, to have the noise and vibration checked out along with an overall look over, right?
Yes please. 
Alright it says the initial fee for the inspection will be $49.99 and that's not including anything they may find wrong with it.
That's fine, I assumed it would be something like that.
I just clicked confirm and have sent you an email with the details.
Thank you! You are a life saver Katie!
No problem, I'll see you when you get to the office! Bye