Hey Rebecca, I need for you to go to the website for Intelligent Auto Solutions to see how soon I can bring the van in to get checked out.
Sure thing. One second, Ms Jane, allow me to pull this up and I can let you know what's the soonest available.
No problem, but I need get a confirmed appointment now because the van will not start at all. Just in case if we get disconnected, you can call me at 7707779311.
So I have the schedule pulled up. What's the year, make and model of the van?
It's a 2010 Dodge Journey. The check engine light came on and was flashing before it just stalled. I am going to need this to be towed as soon as possible.
Ok, you answered some of the questions that they have on here. I know this is urgent but I want to make sure that the request is complete. What name and phone number do you want to put on here?
Actually, could you please put me down as the contact Jane Doe and the phone number is 7707779311.
Ok, when do you want to bring it in?
Rebecca, I can't bring it in. It has to be towed in so the first available time slot. Please make sure that you are providing the correct information.
Don't worry Ms Jane, I know how important this is. I will arrange for an immediate tow which should be within the hour. However, they won't be able to do the diagnostic until tomorrow morning, January 23rd at 7:00 a.m.
Ok. That's perfect. How much is the diagnostic?
One moment, I'm still entering in all the information and it says it will provide a price quote before final confirmation.
As long as the diagnostic fee will be included in the repair cost should we have to get it repaired then just go ahead and confirm it.
Just a few more moments, I am almost finished. Their website is not the fastest.
I'm going to have to go into this meeting in about 5 minutes. Are we almost close to finishing up and getting the appointment confirmed.
Yes, ma'am, you should be receiving and email shortly but I want to just go over everything with you first to make sure I got everything down.
Can you add additional details to it as well? Because they need to know that the brake light was on too.
Yes ma'am, let me edit that right now to make sure we have everything.
Ok, so let me know where we stand.
Ok, so just to confirm, a tow truck is being sent to pick up the 2010 Dodge Journey for a diagnostic. The will pick up within the hour and the diagnostic is scheduled for 7:00 a.m. on January 23rd. The main issue being reported is check engine light and brake light;van stopped and has not started back. I put you down as the contact name and phone number.
And the cost?
Oh yes, the cost is the standard $99.00. If you choose to allow them to do any repairs it will be part of the final invoice. Is the details correct?
Yes the details are correct. Please proceed with booking.
Ok, it's all set and a confirmation email has been sent.  Talk to you after your meeting.