Hi, Jen, I need a dinner reservation at Fiola Mare, at 8 o'clock on Valentine's day.
Just one second... I'm sorry, Fiola Mare's online reservations do not have anything available at 8 o'clock
Is there anything around that time available?
They have a 7 o'clock and 9:30 available. Would either work for you?
9:30 is too late. Can you please request 7 o'clock.
Sure. Do you have a preference as to where you would like to be seated?
Can you check if their outdoor patio is heated? If so, I'd like to sit there.
Just one second, I need to call them to ask. Online reservation system does not provide that information.
Thank you, I'll wait.
I'm sorry, their patio is heated but they do not have any tables available at 7pm, only at 9:30. Would you like to change the time?
No, that's ok. Please request one of the window tables instead.
Will do. How many people is the reservation for?
There will be 4 of us.
And do you have any special requests?
Yes, as you know, I'm a vegetarian, so please make a note in the reservation of that.
Done. Is there anything else?
Yes. Please ask them to chill two bottles of a Sonoma County Pinot Noir - any Sonoma County Pinot will do.
Excuse me, did you mean Pinot Grigio?
No, Pinot Noir. We will be dining with our business partners from the tropics, and they are used to their red wine being refrigerated.
I see. I will make the request then.
Just make sure it's from Sonoma County, and leave a phone number so they can contact you if they have any questions.
Ok, I've reserved a window table for 4 at 7 o'clock on Valentines day. I've also noted your dietary request and asked that 2 bottles of Sonoma County Pinot Noir be chilled prior to your arrival.
Thank you Jen.
Is there anything else I can help you with?
No, thank you, this will be all. Have a great night.
Thank you, you too.