Hi Roy. I need you to call my auto repair shop "Intelligent Auto Solutions", and make an appointment for me.
Okay Pete. Which auto needs the appointment?
My 2008 Ford Fusion.
Which phone number do you want me to give them?
Tell them Pete Epet at number 555-555-4321.
Alright I've opened their website for their service department. When do you want to take the Fusion in?
I'm going to need the car back as soon as possible. I need it to make an out of town trip tomorrow.
What is the problem with the Fusion?
It was hard to start this morning and after it started it ran rough for about 5 minutes.
They have an opening tomorrow morning, is that soon enough?
Well, actually I was hoping to get it back tomorrow morning so I can get on the road to Seattle and not get there too late. Is there anyway to get it in sooner?
I see a box that I can check that will mark the request urgent, let me try that.
Okay. I would like to drop it off today at lunch time if possible.
I'll send an urgent note to the service department. Do they know you there?
Yeah I go there for all of my auto maintenance on all three of my cars so they know me. The managers name is Bobby.
Okay, I'll address it to Bobby and see if I get a response soon.
Do your best. They are usually pretty responsive.
I just got a note back from their service desk. Bobby has approved bringing the Fusion in at noon today. He said worst case it should be ready tomorrow in the late morning. He said he will charge you the shop rate of $90 per hour plus parts.
That will be fine, Roy. Thanks for your help.
Okay. Have a good.