Hello, I need help getting an appointment for my car!
I can do that. What kind of car is it?
It's a 2019 Toyota Camry. It's making a noise and I'm worried it's going to overheat!
Okay, so you have a 2019 Toyota Camry that is making a noise and overheating. What is your name and phone number, please?
Jane Doe, 555-2222.
That's Jane Doe, at 555-2222?
Yes, please make an appointment for me today at Intelligent Auto solutions at 3 p.m.
Unfortunately, Intelligent Auto Solutions does not have a 3 p.m. appointment available. Would 4 p.m. work for you?
No, that's too late. Do they have a 2 p.m. opening available?
Hold on, let me check. 
Okay, and if that doesn't work, ask them what is the earliest time they could take me?
I was able to get you a 1 p.m. apppointment today, would that work?
Yes, that would be fine. 
Very good. I have booked a 1 p.m. appointment for you at Intelligent Auto Solutions. What location, please?
I'm in Denver, Colorado. I need the one on 21st street.
I am confirming your 1 p.m. appointment with Intelligent Auto Solutions in Denver, Colorado, at the 21st street location, for Jane Doe, at 555.2222. Your car is making a noise and overheating, correct?
Yes, that is all correct.
Done! There will be a $100 fee for the inspection and diagnostics. Is that all right?
That is fine. Thank you for your help.
You are welcome! Good luck with your car!