Hey Shela, I'm on the road right now and the ABS light just came on in my car. I'm concerned because it made a pop when I applied my brakes at the last stop light. Are you busy right now?
No, do you need me to come get you?
Oh no, I want you to call "Intelligent Auto Solutions" for me and see the soonest that they can look at my car.
Yes, I'm at the office and I'll call them right now, do you think the phone number will be online?
Yes, please look it up, i'm literally driving right now. thank you!
Let me find it and call them and I will get back with you.
Thanks. Oh by the way the car is a 2001 Hyundai, 4 cylinder and it's the ABS light on my dash. It's staying on.
Ok, thanks for the info and I'll call you back as soon as I find everything out.
OK, make sure to ask them if I can get it in today or in the morning. Give them my info as well, in case they need to reach me.
Ok, I called and made the appointment for you to bring it in the morning at 8 a.m when they open.
Oh, shoot, I have an appointment at 7:30 a.m. and don't think i can make it there that soon, i'm sorry, i forgot.
Do you want me to call them back? 
Yes please, appt for 9 a.m.? And will you see if they can drive me to work or will you come pick me up?
Yes, I will call them now and I will pick you up also. Just a minute and I will call you back.
Ok, sorry to be a pain about this. I really appreciate all you do!
Ok, I called and 9 a.m is fine, I will meet you there. They are going to get your info and keys when you get there, also will be giving you an estimate of what might be wrong.
OK, please tell me again what they said?
9 a.m. under CASSIE CARTER - 555-555-5555. They will tell you more when you get there, I will meet you there at 9 a.m. to pick you up.
Wonderful, I appreciate it!
Anything else, did I cover everything?
YES, Thank you Shela. See you at 9 a.m. at"Intelligent Auto Solutions" on 1st street & Main St.
Your welcome, see you in the morning!