Hi Joan, can you please get with Intelligent Auto Solutions to schedule me an appointment?
Sure boss, what's wrong with the car?
When I come off the light it seems to shake a bit.
Does it continue as you drive or is it just initially?
It does it until the automatic transmission hits 3rd gear.
Wow, for that long but isn't the car new?
Yeah, you wouldn't expect this from a truck that only has 40,000 miles.
Ok. I am on their website right now and they are asking for the vehicle information.
Yeah of course, it is a Dodge Ram 1500 2013.
Too bad it's out of warranty.
Yeah I know right, super inconvenient.
So, what day and time would work best for you?
I am thinking Friday morning so if they need it overnight it won't mess with work.
They have no appointments for this Friday.
What about Saturday?
Yes they have an opening, but it would be in the afternoon.
I guess that's ok, I really need this looked at.
What about tomorrow, I know you do not want it to interfere with work, but if it's as bad as you say, you should not be driving it.
Do they have anything in the morning?
Yeah they have an appointment at 8 am and I can pick you up from the shop.
Ok, that will work, hopefully they can get it fixed in one day.
Well if not you can always rent a car, it seems they have an enterprise next door.
Ok, let's do it.
Alright so, Jessica Smith (550) 123-4567, Dodge ram 1500 2013, appointment for 8am tomorrow February 28th. Sounds good?
Yeah that's perfect! Thank you Joan!
You are so welcome!