Hi, I'd like to make an appointment to get my Astro Van looked at.
Where are you located now and where do you want the Van taken?
I want to go to Intelligent Auto Solutions and I am currently in New York city.
Ok. Do you have any particular times that work best for you?
I'll need to have the van towed. It isn't working right now.
So.. you'll want the van towed from New York City to Intelligent Auto Solutions?
Yes. Unless I need to meet the tow truck they can come at any time.. the exact location is 111 Broadway New York. 
What is the make/Model year lic. plate? 
2000 Chevy Astro. Lic. Plate WYOT325
Got it. Is it parked on the street?
Yes. Directly in front of 111 Broadway. I need you to either have the shop at Intelligent Auto Solutions phone me or you need to phone me with an estimate.
Do you simply want a diagnosis and estimate at this time?
Yes. Do you know what their fee is for inspection?
Yes, they charge 154.00 and that is applicable to repair cost. Also the tow truck will cost 135.00
That all sounds fine. Do you have my credit card #?
I do. Is it the Visa ending in 11333?
That is correct.
Good that is confirmed. All charges will appear on this card.
Do you need any more details?
Yes, what is the color of the vehicle?
It is White.
That is all I need.
Ok then, I appreciate it. Thank you.
You're welcome.