Hello, could you please call Tom's Cadillac Service to book an appointment for my car?
Yes, I'll be glad to assist you.
2018 Cadillac Escalade make the reservation for me Jan Hall at 212-854-9898.
Ok, will do
Yes, the problem I'm having is that the The rear window defogger stopped working. I want to get that fixed ASAP.
Are you thinking of a good time to have it looked at?
Yes, tomorrow afernoon will work for me.
Ok, I'll call and talk to Tom and see what he has opened for you.
Ok, thanks.
Hi again, Tom is already booked up tomorrow afternoon.
He does, darn it.
But he has an opening on Thursday morning if that works for you.
Ok, about what time?
He said he has 9:00 am open.
Ok, that will have to do.
ok I'll call him back to confim that we have an appointment for you at 9:00am Thursday morning to get you Escalade checked out for the The rear window defogger.
Ok, I'll wait for the confirmation call. Also, don't forget to get an estimate on the initial inspection fee for me.
ok, thank you. I'll only be a few minutes.
No problem, thanks.
Ok I'm confiming that we have an appointment for you at 9:00am Thursday morning to get your 2018 Cadillac Escalade checked out for the The rear window defogger that has stopped functioning correctly. The inspection fee is $100. Thank you.