I need to make an appointment to have my Jeep looked at.
Sure! Where would you like to take it and where will you be coming from?
There's a repair place called Intelligent Auto Solutions, and I'd like to drop it off after work today.
What should I tell them is wrong with the Jeep?
It is making a roaring noise in the front end when I get the car up to highway speed. There is also a noise when I make a turn.
I need to fill in the make and model of the Jeep.
It is a 2004 Jeep Grand Cherokee, full-time 4WD, 4.7L 8-cylinder HO engine.
And do you want it under your name or your husband's?
Put it under my name please. Helene Bezukov, and give them my cell number: 999-123-4567.
Okay. They do not have any openings until Thursday.
Darn, I have meetings Thursday all day and I cannot be without my vehicle. Can you check if they have any openings on Friday?
They say they can look at it on Friday, but you'll have to either leave it in the lot Thursday night or bring it early Friday morning before 8AM, when they open. It will also be a fee of $50 to diagnose what is wrong.
It is a longer drive from my house, but I will drop it off Friday morning. Is a loaner vehicle included in that $50 fee?
They said they do offer a loaner vehicle while they are looking at and repairing your Jeep. Should I reserve it?
Can you find out what type of vehicle it is?
It is a 2018 Toyota RAV-4 with four-wheel drive. Is that okay with you?
It is, because I need an SUV that I can get to my house on these snowy roads. Can you tell me who I need to speak to when I come by?
They said to come into the office when you arrive at 8AM and ask for Bill, he is their best mechanic and he will explain when he can look at the Jeep and what he will do after he diagnoses it.
Do I need to bring anything specific with me?
They said you need to bring your valid driver's license and a copy of your current auto insurance, so they can make copies.
I can do that. Do you still have my extra key that I can give them?
I do, I will bring it to you tomorrow when I come in.
So just refresh my memory about my appointment.
On Friday morning at 8AM, you're driving your 2004 Jeep Grand Cherokee to Intelligent Auto Solutions, where you're to go into the office and ask for Bill. They will make copies of your driver's license and current insurance information so you can use the loaner vehicle of a 2018 Toyota RAV4. You also need to bring an inspection fee of $50, which you can pay with either cash or credit card. Should I book the appointment now?
Yes, please, go ahead and book the appointment. Thank you!
You're welcome! Your appointment is booked and your reference number is ABC987654. See you tomorrow!