I need to take my car in to Intelligent Auto Solutions.
Okay, when would you like me to schedule this appointment?
As soon as possible, something isn't right mechanically.
Alright, I'm searching for a time soon; how about tomorrow at 3pm?
I need it sooner; is there anything today, possibly later this morning at around 10:30?
Yes, there's an available slot at 10:30, would you like me to book it.
Yes, please.
Can you describe what is wrong with the vehicle?
I hear some ticking and the car lurches forward when I put the car from neutral to drive.
Alright, I will enter those notes into the comments. Is there anything else you would like to get looked at or done?
Yes, while it's there can they schedule a safety check, mines expires at the end of this month.
Let me check if the appointment allows this. Yes, the shop can do a safety check for you, would you like me to add that on as well?
Yes please. How much is this going to cost?
Estimates are not available currently as the problem is not easily identifiable; there is a $25 fee for the basic inspection. I need your name and a phone number to complete your reservation.
Mike Jordan; 808-555-1234.
Perfect, thank you Mike. Can you please tell me the make, model, and year of your vehicle?
Yes, 2015 Mazda CX-7.
Would you like me to set a reminder for 10:30 for this?
No thank you, I'll remember. 
Confirming all your information; Mike Jordan, 808-555-1234, 2015 Mazda CX-7, car is making a ticking noise and would like to get a safety check done; initial fee is $25.