Hi there, how are you?
I am well, and you?
Well, I'm ok, but my truck is not!
Oh no, how can I help?
Please get online and book me an appointment with my mechanic.
Sure thing, Intelligent Auto Solutions?
Yep, that's them
Ok, I remember they have the real time user interface to make booking a breeze. Will you provide me with your vehicle information please?
Yes, I have a 2010 Chevy Suburban
Ok, and what seems to be the problem?
It is making a funny sound and chugging.
Ok, they have a slot available tomorrow afternoon.
I really need to get it in today, I don't want the problem to get worse, costing even more money.
Let me see what I can do. 
Thanks
Ok, so they can try to get to it first thing tomorrow morning if you have it there by close of business today.
That will work, what time do they close? 
6pm
Perfect
Great, then you're all set. I have put everything under your name and phone number. The initial fee is $85 and they will let you know the total after inspection. 
Wonderful, you have been so helpful. Gotta go, bye!
Bye!