Hi there, will you schedule an appointment with my mechanic please?
Sure thing, who do you use? 
Intelligent Auto Solutions, you can use their real time user interface, it is quite helpful.
Ok, great, let me pull that up for you. 
Thanks!
No problem
The account is under my name, phone number 999-999-9999. Let me know when you're ready for my vehicle information
Ok, I have your account pulled up. And your vehicle info? 
I have a 2018 GMC Yukon
Ok and what is the problem?
Well, I am no mechanic but it sounds like the brakes may be going out.
Ok, so their initial fee is $85, you can drop it off tomorrow afternoon.
Tomorrow afternoon?! Can they get me in any sooner?
Let me check and I will let you know
Thanks
So, it looks like if you drop it off by close of business tonight, 6pm, then they will try to get it in first thing tomorrow morning.
That works, I will for sure do that. 
Ok, great, so I have you scheduled to drop your 2018 GMC Yukon off tonight by 6 with Inteligent Auto Solutions.
Perfect, thank you so much, gotta go, bye!
You're welcome, bye!