Hi, I need you to get online appointment set up to get my car checked out as soon as possible. 
Do you have an a specific mechanic in mind that you want to bring the car to?
Yes, I want to get it in with Intelligent Auto Solutions. They are very good there.
Okay, I'm on their site right now, and they need to know your car model, make and year?
Oh, yeah, it's a 2014 Buick Encore.
Got it, do you want me to give them your name and cell number? Or home?
It's best to give them my cell, 615-227-0123 and yes, give them Julia Smith as the name. I'll be the one dropping it off.
Okay, I have all that entered. Now, tell me what's wrong with it so I can make a note on the site for the mechanic please?
Yes, well, it seems my headlights aren't turning on automatically. So, when it gets dark, I have to manually activate them, or I can't see to drive. That's a hassle when you get so used to them coming on automatically.
Oh, I can see why you would want that repaired. Okay, it seems they can get you in there in 3 days. Is that soon enough?
Oh, no, I wanted to get it in there this evening, or tomorrow morning at the latest. Is there any way you can push up the time?
Let me see. Oh, there is a place I can mark that it's urgent, which that is a bit of a safety issue, so I think that is 'urgent'. So, how about tomorrow morning at 8:30, will that work?
Yes, that's perfect. The earlier in the morning, the better chance I can get it back the same day.
Exactly. Are there any more issues that you want them to take care of while it's in there?
Oh, yes, can you also add an oil change to the repairs, please?
Of course. Okay, I have noted it needs an oil change as well. Anything else?
No, that will get it back in top shape. Did they give you a total or estimate?
Yes, it states it can't give an exact amount, since it's hard to know the issues with the headlights, but they did give an estimate. The oil change will be $30, and they estimate the cost of the headlights will be around $300, if it turns out being what they think is causing the issues.
Okay, well, it helps to have some idea. So, can you give me the appointment time once more? I wouldn't want to be late. 
Absolutely! It needs to be there by 8:30 am tomorrow morning.
Great! Thanks for taking care of that for me.
Sure! Just remember that it will probably be over $300, and they state they won't take checks. 
Got it! I have to go, thanks!
You're welcome!