Hi, this is Jane Doe.
Hi, Jane. How can I help you?
I need my car brought in for repairs. The brakes are having issues.
Is there a specific shop you want to use?
Yes, Intelligent Auto Solutions.
Okay, let me check. 
Alright.
They have an opening tomorrow afternoon at 4 pm.
This is really urgent. Can you get something earlier?
I see I can get you in at 11 am this morning.
That's good.
Let me have the make, model and year of the car please.
It's a 2016 Toyoto Corolla.
And what number shall I give them?
000-555-5555
Okay. The appointment is for today at 11 am. The inspection fee will be $200. Your appointment is under Jane Doe - phone number 000-555-5555.
Perfect.
Do you need any other assistance?
No, thank you very much.
Great, have a nice day.