Hello, I need to schedule some maintenance on my car. 
Oh no! What seems to be the problem?
I'm not really sure. Every time I have the car on at a stop, the rear hatch back rattles around.
That's too bad, but shouldn't be an expensive fix. Let's see what we can do for you. Which car is this for?
My Jeep. 
And can you remind me of the year and model?
2014 Cherokee.
Great, thanks. One moment while I enter this into the system.
No problem. 
Okay, I see they have availability for next Friday.
Oh no, I need this taken care of sooner. I'll be going on a business trip and out of town by then.
Oh, of course! Ok, well are you available to bring it early in the morning before getting to the office?
Yes, I guess I could manage that.
Ok great, in that case it looks like they can fit you in Monday morning. Would that work?
Sure, what time?
You'll need to drop the vehicle off before 8am, and they should have it ready for you at the end of the day.
Okay, got it. 
Also, just so you're aware there is a $30 inspection fee. This will be deducted from the final bill if you choose to accept service.
Okay, go ahead and book it. 
What name and number should I put it under?
Jane Doe, put my business cell - it's (412) 888-0011
Okay Jane. I have you all scheduled to bring in your 2014 Jeep Cherokee so that they can examine the rear hatchback issues. You should drop off your vehicle no later than 8am on Monday, March 4th. Don't forget to bring $30 at the time of drop off.