Hey, can you set up an appointment for me to have my car looked at this week?
Sure, where do you want me to set up the appointment?
Intelligent Auto Solutions.
Okay, I'm looking that up now.
Thank you.
Whake is the make?
Cadillac.
Ok, and the model?
STS.
Finally, the year?
2005.
They also need to know the engine size.
It's the 6 Liter V8.
Okay, ad what is the problem with it?
It won't start.
Okay, does the vehicle respond when you turn the key?
It's keyless, and no, nothing comes on at all.
Okay. I've entered this into their online portal system.
Thank you. When can they see it?
The earliest appointment available is next Tuesday.
That's fine. What time?
9 AM. Would you like to confirm this appt?
Yes. 
Okay. And they need a name and phone number. Name?
John Smith.
Phone number? 
505-555-2233
Alright, it's all set. Your appt is Tuesday at 9AM.
Thank you
You're welcome