Hi, I need to set up an appointment to take my car into the shop.
Okay great - where do you need to take it?
I'd like to take it to the Intelligent Auto Solutions downtown.
Can do! Can you please tell me the make and model of your car?
Yes, I drive a Tesla Model S.
And what year is that?
It's the 2018 model.
Okay, fantastic. What time do you want to bring it in? It looks like they are free tomorrow morning?
I was hoping to get it in tonight. Would they be able to squeeze me in before 5?
They have an opening at 6 PM tonight, does that work?
Yes that works.
Okay, so I will set up an appointment for you to get your 2018 Tesla Model S taken in tonight at 6 PM to Intelligent Auto Solutions. Does that sound correct?
Yes, that sounds good.
And is there anything I should include in the appointment for the technicians to be aware of?
Yes, I need to replace my tail light.
Okay, I will let them know that this is the reason for the visit.
Great, thanks so much.
No problem. The estimate for the visit is going to be $500. They also need a name and number to finalize the appointment - what would you like me to use? 
Please use my name, Jane Doe, and my phone number 123-456-7890.
All set! They will be ready for you at 6.
Wonderful, thanks so much.
Of course, take care.