Hi Patrick! I need you to do me a favor.
Sure, what can I do for you?
I’m driving right now, and I’m a little concerned because my car is making a weird knocking sound periodically and I feel like I don’t have firm control of the steering when I’m making turns.
That doesn’t sound good. Should I arrange for someone to look at the car to figure out what’s going on?
That would be great. Do you have any repair place in mind? I don’t know any in this area.
I would suggest Intelligent Auto Solutions. They have good reviews and an online portal where I can arrange an appointment for you.
That would be great. I’ll hang on while you do that.
Okay, working on it now! Can you give me details on the car that you drive?
I’m driving a 2018 Ford Focus.
Okay, I just put in the details and they have an appointment available for tomorrow afternoon at 3 pm.
Only tomorrow! Patrick, I don’t feel comfortable with that. The steering issue with my car is making me nervous, and I don’t want to get into an accident.
Okay, let’s see if they have an expedited service. Hang on.
Thanks, let me know.
Alright, I’m seeing that they have an option for emergency service.
That would be great. How much does it cost?
The standard cost for an inspection is $50, but an emergency appointment is $80. And of course, after that, they will bill for whatever repairs they do.
I’m okay with that price. Go ahead and make the emergency appointment.
I’m on it! They have an open slot for one hour from now.
Okay, I’ll take it.
I just need your name and contact phone number to complete the online appointment.
My name is Beth Grant and you can use my cell number, 917-333-5555.
Got it! Okay your appointment is set for one hour from now at 12 noon.
Great! Just give me the address.
They are located downtown at 101 State Street. Do you know where that is?
Yes, I know that area. Thanks so much for your help Patrick!
No problem! Any time! Hope they figure out what the problem is! Be safe!