Hey, Lauren look I need to have my car looked at today. Schedule an appointment at Intelligent Auto Solutions for me would you?
Sure thing, sir. What type of problem do you seem to be having so I can put it in here on their site for the appointment?
Its a 2012 Dodge Challenger SXT car, and everytime I open the door the window rolls down but then won't roll up. We've been getting a lot of rain lately and I need this fixed immediately.
Okay, and would you like me to put down your work contact info or the personal number, sir?
Work is fine, use the personal number 555-555-5123 as a backup in case it takes longer than a day.
Okay, everything is filled in but they're asking you to bring the vehicle in tomorrow morning when the appointment time is scheduled.
Is there no way we can have it done today? Like I said the window will not roll up and we are supposed to be getting a lot of rain later on today?
I'm sorry, sir. I can put the appointment down as urgent but it isn't changing the expected appointment time. 
Nothing is making it change to today?
8'oclock tomorrow is the soonest you can drop the vehicle off.
Keep trying for a few minutes and let me know if it changes, I really need this taken care of today.
I'll keep trying, sir.
How much was the appointment for, by the way, I don't think you mentioned that?
I'm reading a "pending" status, sir. Looks like they're willing to look at it for free but to get a quote you have to drop the vehicle off.
Is there really no other way to get this done today and know what I'm expected to be paying?
I'm afraid not sir, I'm still trying to get it moved to today but nothing seems to be working.
Okay well I guess I'm getting a rental car then, go ahead and book it. Run the info by me again and let me make sure its alright.
I have you down for a window problem, stating the window will not roll up all the way after opening the door.
Okay, thats fine.
And the vehicle is a 2012 Dodge Challenger, trim is SXT. Appointment is at 8am.
Okay, thank you Lauren. Go ahead and contact the rental company for me as well when I hang up. I'll need something to get to work and back tomorrow.
Alright thank you sir.