Hi Cindy. I just got a hole in my muffler and get to get my car in as soon as possible.
Oh no! Okay, who do you want me to contact?
Contact Intelligent Auto Service and see when they can get me in. It's really loud and I need to get this replaced as soon as possible.
Okay, I'm accessing their interface right now. Which car are you driving?
I'm driving the 2000 Jeep Grand Cherokee.
Okay. Putting in info right now. Is that a 4WD or not?
It does have 4WD. What does that have to do with the muffler?
Just a standard question they ask.
Also add an oil change to the service request.
Okay. Putting that information in right now.
Great. Thanks.
The soonest they can get you in is tomorrow morning. What kind of oil do you use for that?
Either 10W-30 or 5W30. Tomorrow morning is fine. What time?
Do you have a preferred time to drop it off? The system interface is asking me this.
I'd like it done as soon as possible, so 8am?
I've put that into the interface and it looks like they can accommodate you at 8am.
That sounds good.
Okay, so I'm scheduling it for tomorrow, Wednesday, March 6th at 8:00a.m.
That's correct. Sounds great.
And I'm having them replace your muffler and give you an oil change.
Yes.
Okay, it's all set up. You will just need to take the keys inside to the service desk when you drop the vehicle off.
Okay sounds good. Can you arrange a ride for me to pick me up?
Yes. I'll arrange for someone to pick you up. If no one is available here, I'll schedule an Uber ride for you.
Okay, that sounds good. Thank you so much.
Not a problem. Stay safe!