Hey, I need to schedule an appointment at Intelligent Auto Solutions for my car.
Okay, no problem. What kind of car is it?
It's a Jeep Commander.
What year?
2008.
Alright and what is the problem?
It's been overheating if I drive it for long periods of time, like over an hour.
Okay, got it. That's the only problem?
Yes.
Alright, how does Thursday the 18th sound for the drop off?
Is there anything sooner than that? I need my car fixed as soon as possible.
If you want to, you can drop it off today but it won't be looked at until Monday. Other than today, Thursday is the earliest for drop off.
Okay, I'll bring it by today then.
Okay, they close at 5PM but if you bring it after hours, you can leave the car and put the keys in their secure drop box.
Okay, perfect. Do I need anything else?
No, that's all.  Just make sure the car is there before Monday.
Okay got it. How much is it going to be?
It depends on what is wrong with the car. The diagnostic is about $50 though, so you can expect that. You will be updated before any work is done.
Great, perfect, thanks.
No problem.