Hey, I need to book an appointment with Intelligent Auto Solutions for my car.
Okay, first of all what kind of car is it?
It's a 2011 Mazda CX-9.
Okay, and what should I tell them is the problem?
Well, it's been making a strange shuddering sound when it's idling. I'm not sure if it's going to stall or break down.
Okay, do you want to drive it in or should I schedule a tow for it?
How much would a tow be?
Where is the car now?
At my home, 215 West Straw Street in Passaic, NJ.
From that address to the mechanic it would be a 125$ charge for the tow.
Okay, forget the tow, I'll drive it in myself. When can I bring it?
Tomorrow would be the earliest you could bring it. It has to be into the shop before 11AM for same day diagnostics.
Okay, that's fine. How much is the charge for the diagnostics alone?
It's an $80 charge. 
Okay, so I've let them know to be expecting you tomorrow morning before 11 AM.
Okay, great.
Just to confirm, bring the 2011 Maxda CX-9 in tomorrow morning before 11 AM, and it will be an $80 charge for the diagnostics.
Okay, great, thanks so much.
You're welcome, have a great day and good luck with your car.
Thanks. You too.