Stella, hi, can you get me an appointment at Intelligent Auto Solutions?
Yes sir, what type of car is it?
2018 Toyota 4Runner LT 4x4
Ok, and what day did you want to take it in?
I really want to bring it in now? See if you can get me a time for later today, maybe on my way home.
Ok looking they have an option to leave it this evening and they will work on it first thing in the morning.
Ok that works, go with that option
Ok name and number to put it under?
Declan McConnell, 224-437-8787
Ok, and what should I put under reason for bringing the car in?
Brakes are making a screeching sound during braking, and a slight rubbing sound while driving sometimes.
OK, anything else you want done?
Change the oil and rotate the tires.
Ok, do you want them to provide a car?
Yes, that would make things easy
Ok, what kind of loaner car?
Something that can seat 5 people comfortably, I have a dinner to go to tonight.
OK just give me one second to get a confirmation.
Can you email me the confirmation, and also give me the confirmation number, so I can drop off now?
Ok, confirmation number #4575f5477, and I sent you the email.
Ok great, thanks for your help Stella. Have a good evening.
You too, Mr. McConnell