Hello! I need your help, my truck is giving me trouble.
Oh no, do you need a ride or a tow truck?
Oh, no, I need to schedule an appointment with my mechanic ASAP.
I can help you with that
Ok, great, thanks!
Who is your mechanic? 
Intelligent Auto Solutions, they have a real time online interface you can use to schedule.
Got it
I have a 2013 Chevy Silverado that is making some crazy noises. I think perhaps it may be the brakes. It is also making a clunking sound when I turn the wheel to the left.
Thanks for the information, I will input it, give me just a minute 
Certainly, if you enter my name and phone number 999-999-9999, the account should pull up
Great, just a minute
You're a life saver
Ok, so, it looks like they can get you in tomorrow afternoon, they have a slot open at 4pm.
That's not gonna work, I need to drop it off tonight, sometimes they can work me in if it is urgent.
Ok, let me see what I can do. 
Ok
So, if you drop it off before close of business tonight, they will do their best to get to it first thing in the moring.
Oh good, that's a relief, what time do they close? 
6pm
Perfect
It looks like the initial fee is $85, then they will let you know how much it will be once they diagnose the actual problem. I see your card is already on file. 
Yes it is, that does it then, I will drop it off before 6 tonight. Thnak tou so much for your help, gotta go, bye!
No problem, bye!