hello, i wanted to make an appointment for the car
yes, sure. what trouble are you having with your car?
theres a sound coming from the back of the trunk
let me check what day i can schedule an appointment for you
i am not free on the weekend so make sure you give me an appointment in the weekday
alright, just a min
sure
so it looks like we can look at your problem on wednesday
what time?
you can come at 4 pm
okay, and how long will it take?
i can not really say
and what if it takes you guys long to figure out what the problem is?
it usually doesn't take much longer
but if it's takes longer
in that case we'll give you a rental
and what will be the charges?
we will have to look at your warranty
my warranty is for three years 
ok. np 
yes
in that case you wont have to pay anything
awesome
is there anything else i can help you with today?
you have been very kind
thank you
appreciate it
we'll give u a reminder call on wednesday morning
ok thanks
sure, have a nice day