Hi there. I need you to help me get my car into the shop ASAP.
Sure, do you have a place in mind?
Yes, I like to use Intelligent Auto Solutions on the west side.
Okay, I have it pulled up now. You say as soon as possible?
Yes.
Okay they want the year, make and model of the vehicle.
2018 Ford Mustang
Now they need a name and phone number. 
Put my name and give them my cell number.
All right, Sarah James, 918-280-1125. Now they want to know whats going on with the car.
It's over-heating. i'm not sure other than that. It's getting too hot too fast.
Oh no. Okay I'm entering that information in here now. It says an initial charge to find the problem without fixing it is $50, and $35 will be added towards the bill if you have the vehicle fixed there.
Okay, do they have anything available right now?
No, the next available appointment is at 11:00AM.
I can't make that, I have a lunch appointment with a client. What else do they have, maybe after 1:00 PM?
They have a 2:30 PM appointment available.
Do they have anything closer to 4:00 PM?
Yes they have a 3:30 PM as well.
Perfect, I'll take it. 
All right I have you scheduled to go to Intelligent Auto Solutions on the west side at 3:30 PM today and it is going to be a $50 inspection fee to find the problem, with $35 being put towards the bill if you have if fixed there.
Thank you so much and have a great day.
Anytime, and you too.