Hi, I'm having an issue with my car can you help?
Sure, what's the problem?
The light just came on saying that i have a headlight out.
OK, when do you want to get this fixed?
Right away. Today would be ideal
Do you already know where you want to take it?
Yes, Intelligent Auto Solutions.
OK, let me pull up the website. 
They have an online scheduler, so you can see what they have today.
OK, I'm there and it looks like they only have two appointments open today. Could you be there in 15 minutes?
No, I'm at least 45 minutes away.
OK, then the only other time would be 4 pm tonight
Can you tell if they will be able to fix it on the spot?
I will call and confirm. What is the make/model of your car.
I have a 2015 Kia Soul
OK, they said they have the parts in so you can have it done at the appointment
That's great news. Can you please book the 4:00?
Yes, just booked it online.
Thanks. Can you give me all the info?
Yes, I will text it to you so you'll have it all on your phone.