Hey! I think I need to go to the auto shop. The check engine light keeps coming on and I hear a sputter. Can you help me out? I'm currently driving.
Sure let me get right on it. You should try that new place "Intelligent Auto Solutions".
Good idea. I've been hearing good things about it. 
Yep I can even set up your appointment online and speak to someone in real-time that way we can remain on the line.
Great thinking. I want to get down there as soon as possible. So try to book something around lunch time if you can.
Sure, let me see what's available.
Thank you. I really want this car to be okay for the weekend. I need it for business trip.
Are you on the black Cadillac CTS?
Yep! I sure am. I think it's a 2016 model.
Yep, you're right. I had to double check the paperwork. So thank you for that.
You're welcome.
I'm seeing that they are all booked up between 12PM - 2PM. So there won't be anyone to inspect it at that time.
Aw. So what's the latest time slot they have that's close to 12PM?
Looking at their scheduler online, they have a 1030AM and 11AM slot. Then another opens at 3:30PM and you're free during that time. Would you like any of those?
Tell you what...just book me for the 11:30AM slot and clear my schedule for the day. I just had one meeting I can reschedule. This is a bit more important.
Alright I can get right on that for you. Just one moment.
Thank you.
Alright, I have the black, 2016 Cadillac CTS booked for an 11:30AM inspection at "Intelligent Auto Solutions" due to a check engine light and sputtering issues. The inspection fee is $35 also.