Hi, can you set up an appointment for me at Intelligent Auto Solutions?
Definitely. Is something wrong with your car?
Yeah. My power steering is completely gone. It's almost impossible to turn.
Okay, I'm on their website right now. You want me to book an appointment to fix your power steering. When should I have them look at it.
Do they have any time slots open today?
They have one for 6pm. Does that work?
I'd really like to bring it in sooner.
Okay, it looks like their earliest appointment is 4 o'clock today.
Perfect, that should work. I just want to get it fixed today so I can make it to work tomorrow morning. 
Okay, what's the make and model of the car?
It's a 2018 Nissan Altima.
Alright, should I put down your information or mine? 
Put it under my name. Sam Nadeau. Do they need my phone number or email?
Just a phone number. 
Okay, use my cell number: 616-518-1405.
Got it. 
Thanks. You said 4pm was the time?
Yup. Almost done scheduling it. 
Thanks so much! Does it say how much it's going to cost to check it out?
There's a $70 diagnostics fee, but they don't charge you for it if the repair ends up costing more than $100. 
Okay perfect. 
Okay, it's submitted. Just to confirm, your appointment is at 4pm today, for a 2018 Nissan Altima, and they'll be looking at why your power steering isn't working. It'll cost $70 unless they spend more than $100 repairing the problem.
Yup, that's all correct, thanks!
No problem. You're all set. Let me know if you need anything else.