Hey Carrie, I need you to check the availability at Intelligent Auto Solutions for me; there is something not right with my car.
The only appointment they have available today is one at 6:00pm. Does that work or would you like me to check tomorrow's availability?
The 6pm appointment will work! What information do they need for the appointment booking?
They need Car Make/Model/Year, and the reason for the visit. 
It is a Subaru Impreza 2013.
And what is wrong with the vehicle?
My front headlight is out.
What name would you like to put the appointment under?
Alice Samuels
Alright. Got it. And what phone number should I put?
(555) 555-5555
Great! Was the headlight the only issue? They have a box in which I can add another issue into. 
The headlight will be all for now. Unless, can you add on a tire rotation to the appointment notes?
Yes! There is a box here that I can click for that!
Alright. Thank you. Is there any other info needed for the appointment?
No, that is all they need. Should I submit the appointment request?
Yes, go ahead and submit it. Just let me know if any sooner appointments come up. Otherwise the 6pm slot will work just fine.
Alright. You are all booked! It will be this evening at 6pm for your Subaru Impreza 2013 at the Intelligent Auto Solutions.
Great! Thank you Carrie, I appreciate your help. 
Great! Let me know if there is anything else you need me to do Alice.