Hi I need some help getting an appointment about my car.
Sure, what is the make and year?
It's a 2014 prius. (Toyota)
Ok, I see that auto. in your records.
I have an emergency situation that I need someone to look at.
What's happening?
There is smoke coming from under the hood and my temp gauge is very high.
Ok.. You want someone to look at your Prius?
Yes, I want to take it to Intelligent Auto Solutions at 1 p.m. today.
Ok..What time did you want, 1 p.m. today April 12?
Yes, is that available? 
I'm sorry it isn't. There is a 2 p.m. time available, however if you want to drop it off there with the key they can offer you a loan car.
Ok. I think I'll do that. I'm worried about fire hazard and damaging something.
I understand. You should probably drive it directly there and get another vehicle.
I am doing that. What do they charge to diagnose?
They charge 89.00 to look at it. That can go toward the repair though.
Ok...That's fine. Let them know I'll be there asap.
Fine. I'll have them send a receipt via text.
Great. I appreciate it. Please be clear about the urgency of this.
I will. good luck
thanks so much.
No problem.