Hello. I am Mary and I’m having a problem with my car.
Hi, Mary. I’m Butch. What’s your problem?
Well, a couple of things: when I put on my brakes I hear a loud screech and my steering wheel shakes.
OK. We’ll put your car up on the lift and check your brakes. What else?
Well, this is a pain! Almost every time I stop at a red light or stop sign, the engine dies.
So, when you turn the key – you know…start the car – does it start up right away? Usually.
Tell me this: when you slow down just before stopping, does it idle smoothly or shake a little?
Oh, gosh. I don’t remember that. I have to admit, I really don’t know anything about cars
That’s ok, Marry
you know I get in, turn the key on, turn the radio on and just go. Oh, yeah… seatbelt, of course.
hat’s what we do – most people aren’t much better than you. When can you leave the car? This may take 2 – 3 hours depending upon what we find.
I need my car by 12:30 every day, so any morning would work.
Good. We are really busy this week. How about next Wednesday? Can you have it here by 8:00 AM or the night before?
Yes
good
Maybe the night before at 5 – 6 PM.
Let’s get your name and contact information… phone on the Wednesday morning schedule.
Wait. How much is this going to cost me?
As you might appreciate, until we get in there I can’t give you an accurate quote. The brakes could go from $200 to $400
else
 The engine stall could be simple or take more parts and labor. How about when we check things out I’ll give you a call Wednesday morning with a pretty close quote
That’s good
I would suggest the brake is more critical. You can decide then. By the way, my dad started this business. I’ve been here since I was a kid.
How do I pay you?
Credit card, debit or cash. No personal checks. OK?
OK. I’ll talk with you Wednesday and I’ll drop the car off Tuesday evening.
Have a nice trip
thankyou 
thankyou you receive them.
good