Hi Bob this is Matt
Hi Matt, how's it going? What can I do for you?
Hey, the reason I called is my car is making a loud rattle in the back?
Okay. What kind of car is it?
Oh sorry. It is my 2005 Toyota Camry...it is a 4 cylinder
Okay, yeah I think I have some time later this week. 
How is Friday, are you available than?
Yeah let me look. Yes, I have an opening at 10 am. Can you do 10 am?
Yes, Yes I can. I will be there for 10 am sharp.
Are you bringing your own parts from the store?
No...can you order them for me?
Yes, I can but it will probably have a 20% markup. 
Okay, so Friday.
Friday at 10 am. What was your name?
Oh sorry, it's Matt.
you have a number Matt? Matt Jones.
yes, 207-123-4568
Okay great. Anything else
I think I'm all set. Do you accept checks?
Sorry, no checks. Just cash or credit.
Okay, I'll bring my card.
That it?
Yes, I think so. Do you have a rental place nearby if I need a vehicle?
No sorry, you'l have to leave your car here for the day though. 
Okay, I will get a ride from my wife. 
Alright, so Friday at 10 am.
Yep, sounds good.
I'll call the store and make sure Bob has the parts on hand.
Okay thanks. Let me know if anything changes?
Sounds good Matt. See you Friday.