I'm looking for American or Italian food please
Sure, let me look up some places. 
Great.
What city?
Phoenix downtown please
I have Dale's barbecue or Mike's Italian.
Let's go with Mike's Italian.
What time sir?
7pm
And how many people?
5
That time is not available sir.
Ok how about 7pm?
That is available. 
Great! I would like a outside table with wine service.
We can accommodate for you.
Excellent 
To confirm Mike's Italian at 7pm outside seating with wine service?
That is correct.
Great, enjoy your dinner sir.