Hi my name is Sue I need to get my car in for an appointment.
Great we can help you with that. Can I ask some questions.
Yes
Ok What is the make and model of your car and what is wrong with your car.
It is a Kia Sorento and it isn't holding a charge I replaced the battery but it keeps happening.
Ok great now can I have your name and phone number.
My name is Sue and my phone number is 555-444-1212
Ok give me a minute to check on times we have available.
Ok
We can get your car in on Thursday this week.
Can you make it any sooner as I have to go out of town this weekend.
Let me check.
ok
We can get you in Tomorrow at 10:00 am
That would be great.
Ok Sue is there any other concerns.
Is it possible to get an oil change at the same time.
Let me check on the that for you.
Ok
Yes we can get that done for you as well.
Great.
Ok to confirm, I have you scheduled for Tuesday, tomorrow at 10:00 am for Battery issues and an oil change is that correct.
Yes it is, thank you.
You are welcome is there anything else I can help you with?
No I am good, thank you.
Your welcome and have a nice day.