Hi, I need to to book my car in for some work.
Ok ,where do you want to take the car and where is it now?
It is at my home address and I need it taking to Intelligent Auto Solutions.
Ok no problems, when do you want to get it booked in?
There is a problem with it starting so I need it collecting ASAP.
Ok, well I can arrange for a tow truck to get to you and take it to the garage for you, what are the car details?
It is a Red Ford Mondeo, 2002.
Ok, where is it located?
It is currently parked in my space in the office car park.
Ok, what details do you want me to give to the garage to arrange collection?
Ok, yes, say Steven Jones and give them my Cell 850-687-6333
According to their online portal, they have tomorrow morning available for collection at 0800, does that work?
Yes that is fine, how do I get the keys to them?
They say to leave them at reception and they will show identification when they come to collect them.
How much is the service going to cost?
It depends on the exact fault but it is $100 for the tow collection and then $50 an hour for labour whilst they investigate the fault. 
Ok, how do I arrange collection afterwards?
They say they will call you once they have diagnosed the issue to get your approval to proceed with the repair and they will then drop the car off at the office after it is repaired.
Brilliant, so can I confirm the details? 
Yes, they will collect at 0800 tomorrow from the office car park for an initial $100 and call you from the garage once they have diagnosed the repair.
Thank you very much
No problems, have a good day.