Hi, I am having a problem with my car, can you get me an appointment to bring it in?
Yes, do you want me to call where you went last time, Intelligent Auto Solutions?
If they can fit me in soon, that would be great. 
That I can do, which of your vehicles is it. 
I am having an issue with the 17 Ford Fusion.
Why should I tell them you need to bring it in?
I think it is the brakes, they make a loud metallic screech sound when I press the brake pedal.
When do you want to bring your car in?
I am hoping for today, if possible.
It is already too late in the day for today, they want you to bring it in tomorrow morning.
I can do that, what time? 
Any time between 9-10am.
Okay, sounds like a plan. 
Do you want me to make the appointment in your name.
Yes, make it for Anne.
They are requesting a phone number to hold the appointment, which one should I use?
Use my cell, 323-555-0528. I will always be available at that number. 
Just to confirm, I have you in for around 9am tomorrow morning, bringing your 17 Ford Fusion in to check a noise you hear when braking, is that correct?
That is correct, is there a few for the inspection?
Yes, it is $45 and the cost of the inspection will go towards any brake work you do.