Hi, this is Bob Nash. Can you please schedule an appointment to have my car looked at and possibly repaired?
Certainly. Where is the car now, and where would you like it taken to?
It's currently at the corner of Elm and Main st. The engine made a funny noise and then died on me. Can you please have it taken to Intelligent Auto Solutions?
Oh, too bad. Yes I'll take it there. 
It's a 2014 Honda Accord, in case they need that info now.
Ok. Bob, what's a good number to leave in case they need to reach you?
(888) 555-1212
Thanks. I'll make the call now and let you know what they say.
I appreciate that. 
Ok, I called them and they'll be able to look at your car tomorrow morning. Is that ok with you?
Yeah that works. 
I thought so, so I booked you for an 11 a.m. time slot.
I should be able to leave work for a bit around that time if need be.
They didn't seem to think you would need to be there, but good to know that you can just in case.
I always like to be there in person in similar situations in case they need my authorization for anything.
That's a good idea. 
Thanks. Is there anything else I need to know?
Not that I can think of at the moment.
Ok. Did they mention what the charges might be for this?
Oh yes, it usually runs around $80 for a diagnostic fee.
Ok thanks, I appreciate all your help in this matter.
You're welcome, glad to be of help to you.