Hi, I was trying to schedule a tow and appointment to get my car looked at.
Ok, this will certainly not be a problem. I'd be happy to assist you. What location are you trying to have your car towed from?
I need it picked up from 123 Mulberry Lane, Annapolis, MD 21403.
Sure, not a problem. Let me first get some information about the car. What is the make, model and year of the car?
It is a 1999 Honda Civic. A four door sedan type car with a V6 engine.
Great! And may I have a name and telephone number for the appointment?
Yes, it's Jane Doe and my cell phone number is 123-456-7890
Ok, good. And can you describe what you think may be wrong with the car?
It won't start and it appears to be leaking oil.
Okay, and how long has this been going on for?
I just tried to start it this morning and I got nothing. The battery could be the problem but I am not sure.
I'm sorry to hear that. One of our expert mechanics should be able to better assess the issue. When were you looking to have it towed?
Preferably today or tomorrow. I want to get this taken care of quickly.
Sure, I understand. I have a tow truck available for 4 this afternoon and a mechanic available in the morning at 9am to be able to assess the issue. Does that work for you or do you want me to check for tomorrows availability?
That would be fine. How much is the tow fee and inspection fee?
Ok. The tow fee is 150 dollars and the inspection would be 125 dollars, so 275 dollars total. 
Okay that will work.
So to confirm with you. The driver will be there around 4pm tomorrow and the address is 123 Mulberry Lane, Annapolis, MD 21403 and the mechanic will inspect it at 9am the following morning correct?
Sounds good. And do I pay when I pick it up?
Exactly, just come to the counter and give us your name and phone number and we'll print out an invoice and charge your card for the 275 dollars. 
Okay sounds good!
Was there anything else I can assist you with?
Nope, that's it.
Okay, then you have a great evening Jane!