Hello, I need to make an appointment to bring my car in
Hello. Understood. What is the reason for this appointment?
My car is making a funny noise.
I see. Can you tell me what the make, model and year of your car is?
It's a 2016 Toyota Highlander.
Thank you. Let me check if it is still under warranty. How many miles are on it?
30,000
Thank you. Checking....yes, it's still under warranty.
Good. When can I bring it in.
Before we schedule this, let me ask you a few questions.
OK
When does this noise happen? When car is at rest, starting the ignition, or driving down the road, or after you turn off the ignition?
Driving down the road
Does this noise occur all the time while you are driving?
No, only after 30 mph
How long has this been going on ?
For the past two weeks
OK, let me schedule something. I see we have an opening in three days.
That doesn't work for me, I need to get this checked sooner.
I'm sorry, three days is the soonest we can schedule you.
That's unacceptable. I'd like to speak with a manager
Before we do that, let me take one more look.
Fine
Good news, we can get you in today at 4 PM. Will that work?
Yes, perfect.
Very well, you are scheduled for 4 PM today for a road test and inspection. Since you are still under warranty, there will be no fee.
Excellent. Thank you.
My pleasure