Hi! I really hope you can help me!
Sure. What do you need?
I really need to get my car into Intelligent Auto Solutions as soon as possible.
OK. Tell me what's going on.
I think there is something wrong with the power steering.
OK. What kind of car is it?
It's a 2015 Ford Mustang. Do you think you can get me in now?
I'll look and see.
Thank you.
I can't get you in today unfortunately.
Oh no! Can you see if they'll see me tomorrow morning? I have to leave to pick up my sister from the airport in a few days. I really need to get this fixed.
Looks like I can get you in at 9AM. Will that work?
Yes! 
Ok. What name and phone number should I give them?
Leann Goldberg. My number is 616-255-3920.
Ok. You'll be all set. They'll see you at 9AM to see if they can't figure out what is going on with the power steering on your 2015 Ford Mustang. Their inspection fee is $75.
Perfect!
Anything else I can do for you today?
No I think I'm good!
Great. Have a good day.