Hey Sally. I just got to work and my car is making an awful sound when I turn. I am afraid to drive it home!
Oh no! I can make you an appointment to have it looked at, if you want. 
Yes, that would be great, thank you. 
Alright, where do you want to take it?
I always take it to Intelligent Auto Solutions. They are the best.
Ok, what's the make and model and year of your car, so I can tell them?
It's a 2012 Dodge Charger.
OK. And you said it makes a noise when you are turning?
Yes. Tell them it's for Joe Schmoe, and they can call me on my cell at (303) 719-5555.
Ok, I will check their online booking app and see when they can get you in.
Thanks! It's an awful noise, it scared me to death!
Ok, I just checked, they can get you in at 3:30 this afternoon, or at 7:30 tomorrow morning.
Oh that's great, I'll take the appointment for this afternoon. I'm afraid to drive it home!
Yeah, I bet.
Oh, and could you call them and ask what the estimate is going to be? I need to know if I have enough cash, or if I'll have to put it on my credit card. 
Absolutely. I'll get back to you as soon as I find out.
Thanks Sally. You're a lifesaver. 
Ok, I just got off the phone with them. They will see you at 3:30 today.
Great! And how much will it be?
The initial inspection is $79.00, and then it just depends on what they find, as to how much the final bill will be.
Ok, that makes sense. I better take my credit card just in case. 
Alright, let me know if you need a ride home!