My stupid car is making that noise again. I need to get it looked at.
OKay, did you want me to make the appointment.
Yes, see when Intelligent Auto Solutions can fit it in. The sooner the better.
What do you want me to say the problem is? 
Tell them the brakes are grinding and it's pulling to the left.
Got it. What's the year and model of the car.
It's a 2016 Kia Sorento
Okay, did you want me to put it under your name and phone number?
Yes, Put it in as Kobe Bryant and 603-883-1344 is the best number.
Are you going to drop it off or do you need to get it towed in?
I can drive it in if they can take it right now.
They can't take a look at it until tomorrow morning.
That's not going to work for me, see if I can drop it off now and just leave it there.
They say you can bring it in any time and just go to the desk with your keys.
Do they have a courtesy car that can drive me home after I drop it off?
The courtesy car runs until 7:00pm so you should be all set for a ride home.
Do they say how much they are going to charge to look at it?
The diagnostic fee is $85 and if you have them do the repair, they'll credit your bill by that amount.
Please double check on the courtesy car, I don't want to get stranded.
Yes, it runs every weekday until 7:00pm.
Sounds good, please set that up and I'll head over in a few minutes.
Sure. The appointment is confirmed. Dropping off your 2016 Kia Sorento any time before 7pm today under Kobe Bryant and 603-883-1344. The diagnostic fee is $85.