Hi Sara. I am driving right now but my car is acting up. Would you be able to contact the auto store and get me in as soon as possible?
Oh yes. You want me to contact "Intelligent Auto Solutions"?
Yes please. They were great last time. 
Okay. So what is going on?
Well, you know me.. I know NOTHING about cars but it is making a high pitched whistle sound.
Oh that doesn't sound good!
No, I mean it seems to be driving okay but the sound is really annoying.
Okay, do you think it's urgent?
Well, I just don't want to break down on the side of the road.
Ya, I can understand that. Let me see what I can do.
Great!
Okay, so I'm talking to them now and they are asking for make, model, and year of your car.
It's a 2012 Toyota Rav4.
Okay. Cool. So, they can get you in the day after tomorrow at 8am. Do you think that's soon enough?
Um. I mean maybe but it's a really annoying noise and I'd like to bring it is sooner if at all possible.
Okay, they are asking how long it's been making that noise.
I don't know. Maybe a couple weeks?
Okay, so they said that an appointment just opened up and they can get you in at 9am tomorrow morning.
Awesome! Thanks girl! 
No worries! They want your full name and phone number.
Okay ya. Go ahead and give it to them. Patty Smith, 206-555-5454; but you knew that.
LOL Yes. Okay. So to confirm you have an appointment for tomorrow morning at 9am and they will be checking to see why it is making a high pitched whistling noise. Is that correct?
Yes! Thanks so much girl! I appreciate you doing that for me. I will be at my next appointment in 20 minutes. 
Okay great! Oh they said it will be $75 to assess what is going on.
GEESH! Okay. Well it needs to get done. 
Okay. So I have confirmed with them that they are assessing a high pitched whistle sound on a 2012 Toyota Rav4 tomorrow morning at 9am.
Okay great. Thank you so much. 
No worries. 
Talk to you soon.
Have a good day and good luck with your car.