Hi, I am driving down the road and my truck sounds like it needs some help, can you schedule an auto repair appoint for me?
Of course, where do you want to book the appointment?
Intelligent Auto Solutions
Ok, I see they have a real time interface online, how helpful
For sure. Please enter my information, I have a 2010 Chevy Tahoe
Ok, got it.
Also, they will want my name and number. Please enter it under Jane Doe and use my home number 999-999-9999
Ok, I have entered the information.
Great, next it will ask what is wrong. Let me know when you are ready. 
I am there, what is going on with the truck?
Well, it is squealing a lot so I think it could be the brakes.
Got it
I am really concerned because the last time it was squealing like this the brake pads were worn so bad that I had to purchase roters as well and it cost me an extra $100
Let me see when they can work you in.
Thanks.
So, it looks like they are pretty busy, however, if you bring it by tonight they will try to get to it first thing in the moring.
Ok, I will do that 
I am going to get you a confirmation of price. 
Great, thanks 
So, I have all your information entered. Brake check for a 2010 Chevy Tahoe. It looks like the initial fee is $85. Drop it off before close of business tonight.
Ok, will do, when do they close?
6pm