Hi Sarah this is Callan, I was driving on 66 this morning and my car started making a rattling sound. Also, my steering wheel begins to shake when I decelerate. Can you please see if I can go to Intelligent Auto Solutions later today I have a large drive tomorrow.
Hi Elizabeth I'm sorry about his problem. Yes I can see if they have any availability for later today. What is the make and model of your car? Also can you please give me your full name and phone number?
I'm driving a 2017 Audi R8. My full name is Elizabeth Camble and my phone number is 555-666-2546
Ok great thank you so much. What time preference do you have for later today. And if I'm unable to get you an appointment for today what time tomorrow would work best for you.
I'm available for the rest of the day so as soon as possible. Also preferably the morning tomorrow would work best, but like I said this is pretty urgent.
Yes I understand Elizabeth. Ok, it looks like there actually an appointment 30 min from now, does that work for you.
Actually it is going to take me about an hour to reach Intelligent Auto Solutions, is there any other appointment today?
That's fine Elizabeth it looks like there is actually an appointment at 4:30, that is about an hour away, does that work for you?
Acutally yes I think that will work.
Have you been to this mechanic in the past?
Yes I have. Bill is the one who usually works on my car in the past is he available.
Hmm, it looks like he actually will not be available but chris is available is this ok with you
Yeah that would be fine with me. 
Is your insurance still the same from when you were last there.
Yes I have allstate. How much is the initial inspection going to cost me?
It looks like for the initial inspection it's going to cost 135.
Ok sounds great do you have all the information you need from me.
Let me confirm with you. Elizabeth Camble you have an appointment at 4:30 with Chris at Intelligent Auto Solutions for your 2017 Audi R8. There is a rattling and a shake in the steering wheel. Is this information correct?
Yes that all sounds correct thank you for your help.
It was my pleasure please let me know if you require any furthur assistance.
Have a great day.
you too.