Hello James, I need a mechanic to look at my car.
Ok, I can set an appointment for you. May I have your Name and number please.
All right it's John Smith and my number is 555-555-5555. The check engine light went on and I want it checked right away.
Ok, and where would you like this done at?
If you could book an appointment with Intelligent Auto Solutions please.
I can. Let me bring up their website to see what times are available.
Thank you. I'd like it done as soon as possible.
No problem. Let me get some basic info from you. What is the Make and Model of your car?
It's a Jeep Liberty
And what year is it?
2015
Thank you. I will check what is available now.
OK, I would also like an oil change done at the same time.
OK, well it looks like they can get you in tomorrow afternoon at 3pm
No, that's no good. I want this fixed right away.
All right I will see what else I can find, one moment please.
All right.  I would prefer today if you can.
I did find a slot early tomorrow at 10am but nothing for today I'm afraid.
Then I guess it will have to be tomorrow at 10.
All right, just to make sure...you are scheduling an appointment for tomorrow at 10am to have your 2015 Jeep Liberty looked at for engine light issues and an oil change, correct?
You got it. Thanks a lot.
No problem Mr. Smith have a great day.