Hi There, there is some noise under the hood of my car. I need to get it in the shop. Can you hel[?
Absolutely! We used Intelligent Auto solutions before. Want to try them again? I can get you booked on the website.
Sure,  can they get me in today?
Let's see. I am seeing an opening at 4:30 today. Should I choose that?
I'll have to leave the office early. Ok let's do it. The noise is annoying!
:-) Ok there is a $50 urgent fee for coming today
Oh, forgot about that. It's gotta be done. Mary Smith. I'm bringing in my 2010 Nissan Ultima. 321 555 6435
Ok I have that info plugged in. 
Cool
And the 4:30 pm time is ok?
yes lets do it. What time are they open till.
8pm according to the website.
I hope I don't have to leave it.....
Maybe it's just an adjustment.
We'll see!
You are confirmed for today, 4:30pm, bringing in your 2010 Nissan Ultima. I have inputted your phone number. Looks like you are good to go!
Sounds wonderful! Thanks as always!
Not a problem at all!
Then I'll see you at the office tomorrow.
See you then! Have a good nite!