Beck, I cant handle this car situation anymore. Im dying. 
Your air conditioning is still broken?
Yes, it is so hot. I need it fixed. 
OK, want me to schedule something?
Yes. 
Should I call Intelligent Auto Solutions or that other place you went recently.
No they were horrible, call IAS
Ok, they need your info to schedule an appointment. 
K, Georgina Lucas 555-555-5555. Its for the Ford Escape 2017
Thanks, they say they usually make appointments next day. They can squeeze you in before 11AM.
No that won't work, Beck. I need to take it in TODAY, I cant handle it.
Haha, alright, I explained to them whats going on. They said if we can get it in in the next hour, they'll take a look.
I think we can do that. Let me rephrase, YOU can do that!
You want me to take it in?
Yep!
Ok, just to clarify the details. The air conditioning isn't working correct? They are asking about the heater too?
I dont know, havent tried. Its way too hot for that, they can figure it out later. 
Alright, and its a Ford Escape 2015?
2017.
ok. Appointment time is at 4:30. I'll come pick the car up from you in about 20 minutes. Text me the address where you are right now.