Hey Matilda
Hey John, what's up?
Just had the check engine light pop on on the car.
Oh, nice. 
So want to get that looked at.
Yup no problem. 
Can you book me at Intelligent Auto Solutions?
Yeah, I'm looking up their number right now.
OK.
Hold on a sec let me call them.
Sure.
OK, they want you to bring it in Friday morning.
That's too slow, we're going off-road all week next week and we need to get this squared away
Yeah, let me see...
...
OK, I talked to someone and they can squeeze you in earlier. You can drop it off this afternoon or tonight if you want.
Great, I'll bring it by tonight around 5.
OK, 5pm drop-off tonight. The initial inspection is $400 and then they'll quote your for the work.
What a rip-off. Alright. 
I know. Anything else?
Nope, thanks!
Bye