Hi i'm driving and my car is acting funny can you make an appointment for me to take it in
Absolutely, did you have somewhere in mind. 
I always use Intelligent auto solutions
Absolutely let me pull them up. 
i'm at a red light so if we can make this quick
Sure, I'll do my best. I need a name and phone number for the appointment
Melissa smith 555-4176
Great, thank you Melissa what is the make and model of the car you'll be taking in
2001 poantiac vibe
OK, thank you melissa and can you describe the problem you're having in more detail?
It's acting funny
ok i'll put that down, is there anything specific it's doing like making a noise or?
It's just not acting right.
Ok, got it. They can get you in on tuesday at 1Pm will that work for you
This is an emergency that's two days from now I need an earlier appointment
Let me see what I can do. 
OK
Can you make it there today betwen 5-6pm?
No i'm busy
Hmm well aside from today, it looks like their next appointment is tuesday at 1pm, the next one after that is Wed at 9am.
Ugh, I'll take tuesday at 1pm
Great, I have you on their schedule for Tuesday at 1pm, for you 2001 pontiac vibe that isn't acting right. The appointment is under Melissa smith, phone number 555-4176. Your initial inspection fee will be $125. Did I miss anything?
No that's it
Great have a wonderful day melissa