Linda, I need to get my car looked at.
Sure thing boss, where are you at?
I'm in the gold coast right now. Can you make it at Intelligent Auto Solutions?
Sure thing boss, can I get your full name and car make, model and year?
My name is Bilbo Baggins, and I drive a 2010 Maserati GranTurismo.
Alright, and what seems to be the problem?
The brakes are squealing, I need to get them checked out.
Alright, one second.
No problem.
They can get you in at 9:00 AM tomorrow, does that work for you?
I don't think I have that much time Linda.
Why not? 
My brakes are really squealing now, I don't think I could risk the interstate. I'm afraid I would crash and die in a fiery wreck.
One sec... ok they can see you at 2 PM today.
Thanks Linda, you are quite literally a life saver.
Alright, so let me run that by you again.
Go ahead.
You, Bilbo Baggins, have an appointment at Intelligent Auto Solutions, at 2PM today. You drive a 2010 Maserati GranTurismo, and you believe your brakes are going out.
That sound correct to me. How much will it cost?
They said 80$ initially.
Thank-you, have a nice day Linda.
No probs, boss.