This is urgent, I need to bring my car in!
Can I have the make and model of the car?
It is a 1994 Ford Focus.
And what seems to be the problem?
Well, the car jerks a lot when I am driving. Mostly after I stop at a stop light and try to accelorate. The car just jerks back.
Interesting problem, has the car had any other problems?
None at all, just this one. Runs fine otherwise.
There is an opening for tomorrow morning, would that be a good time to bring your Ford Focus in?
Actually, that's a bad time. I really need my car and was wondering if there was anything sooner. Maybe today at 1pm?
I can check, but the shop is really busy on most Fridays.
I understand.
I am sorry, there is not an opening for today at 1:00pm, I can check any other time for today that is good for you.
How about 8:30am?
8:30am is also booked up. Would you like to check another time?
Let's see, how about 10:00am?
There is not an opening at 10:00am, however there is one at 10:30am. Would you like to book that one?
Yes, that time would be perfect!
Glad to hear, can I have a name and number to confirm the appointment?
Janet Manit. 123-234-3456
Ok, let me confirm all the details before I confirm the appointment. Janit Manit, with contact 123-234-3456 is going to bring in a 1994 Ford Focus into the shop today at 10:30am for a jerking car at stop. Is that correct?