Hey, can you make an appointment right now for me to take in my car to the auto shop, Intelligent Auto Solutions? Maybe book online?
Sure, what's the make and model of your car?
It's a 2008 Toyota Corolla S model.
Great, what name and phone number do you want me to make the appointment under?
Make it under the name Jane Williams and phone number 555-678-7878.
What's the reason for the appointment?
My car is making a weird noise when I brake, and I want to get it checked out.
Ok, what day and time works best for the appointment?
It's pretty urgent that I get this checked out, so just as soon as possible.
Ok, you have the option to bring it in tomorrow anytime before 12 pm or you can request a tow to the shop tonight before 5 pm.
Ok, let's schedule a tow for 4:30 pm today.
4:30 pm isn't available, but 4:45 pm is. Would that work instead?
Sure, let's do 4:45 pm.
Ok, any other questions before I make the appointment?
Yes, how much will the tow cost?
The tow will cost $50. 
What about the appointment itself?
The diagnostic appointment will cost a base rate of $80 per hour plus any additional parts or labor needed to diagnose. Sound good?
Sure, let's make the appointment. Can you confirm all the details?
Ok, I am confirming a tow tonight 1/22/19 at 4:45 pm to Intelligent Auto Solutions auto shop that will cost $50 for the tow and $80/hour base rate for diagnostics plus any additional parts or labor for the issue of grinding, loud brakes. I will be sending you a confirmation text with these details. Can I help with anything else?
No, that sounds great, thank you! 
No problem! Have a good night!