Hi, I really need to make an appointment for car repair.
Ok. How urgent is this?
Very urgent. I need to get my car in as soon as possible.
Ok. I'll look up mechanic shops in the area. What kind of car do you have?
It's a 2017 Honda Civic.
Ok. I'm looking for mechanic shops. Can I have your personal information for a callback?
Yes. It's DG at XXX-XXXX
Ok. I'll add that to the reservation.
Ok. What next?
What should I write in the problem description?
The inside of my car is filling up with smoke. I can't breathe and I feel like passing out.
Oh my. That sounds bad. I've found a local repair shop near you. It's close.
How close is it? I really shouldn't drive this. 
It's just .25 miles away. Let me look up appointments.
Ok.
They have an appointment in 4 hours. Will that work?
That won't work. I need to get to school in 45 minutes.
Ok. I'll add a note that you need to get in ASAP
Great. Please hurry. The smoke is filling up.
Should I call an ambulance?
No. Just get me in to the repair shop.
Ok. I've scheduled your appointment.