Hey I need to book an appointment for my car
okay where at?
Intelligent Auto Solutions please
Let me look up how to book it
Its urgent for my 2018 Toyota Carolla
okay what is wrong with it?
Its making a very deep gouging noise when I hit the breaks
that is not good at all
yeah its bad
Okay they have a slot at 9 tomorrow morning?
Can I just bring it in now or at the end of the day?
They dont have any slots open then
okay, can you call them
yeah I will call
okay
They said that you can drop it off with no guarentees 
that is fine I just want it fixed
They will be expecting you before 5 today
Okay
I gave them your name Mark Smith and number 555-9999
Great thanks
no problem