Hey Mac! This is Dan, phone 708-442-9823.
Hey Dan! What can I do you for?
So, I have been having trouble with my 1998 Honda Civic again.
Ah the old beaters giving you trouble again. What seems to be wrong with it?
So essentially every time I shift the car from 3-4 I hear this low grinding sound. Also, if I get up past 48 in 4th gear, my car drops into neutral.
That's pretty serious, can you bring it in tomorrow morning around 8?
Actually, I was going to use this car to drive up to my aunts this weekend. Can I get it to you this afternoon?
Uhm, yeah let me see if we can squeeze you in.
I appreciate it Mac!
Well it looks if you bring it in around 3 we can get it back to you tomorrow morning. Does that work?
Yes that would be perfect!
Okay, we will run a routine check up on it and see if anything needs to be replaced. 
Great. I also have a coupon for a free oil change, could I get that done today?
Yeah, no problem. The standard check up cost is about $35 plus parts and labor.
Excellent. So I'll get it to you tonight.
Okay let me run back through, bring us the car tonight, we'll do a check up and change the oil. Then you come pick it up tomorrow morning. The total cost being 35 plus any parts and labor.
Okay that sounds about right.
Perfect. Could you repeat your name to confirm your appointment. 
This is Dan, phone 708-442-9823.
Alright. See you tonight.