Hey! Could you book an appointment at the auto repair shop for my car? 
Sure, no problem. So where is the car now, and where do you want me to book the appointment?
The car is here, at my place, and if you could see if they have room for me tomorrow at the auto shop on Main Street and Park?
Sure. So, when would you want the appointment ideally?
Tomorrow would be great. In the morning if possible.
OK. Now, what is the problem you want them to check?
It's this weird noise the car makes when it turns corners.
What does it sound like?
It sounds like someone is knocking from inside the hood.
So, a knocking sound?
Yes, and if I accelerate, it becomes faster.
OK. So it seems they have availability tomorrow at 9 AM.
That could work - great!
Can you tell me the type of car, brand etc.
It's a Toyota Prius 4.
And the year?
2014.
OK. Name and phone number?
Lou Reed. 212-435-8965
Excellent! So they're estimating it will cost about $150.
Not too bad. So we're all set?
Yes. Tomorrow morning, 9 AM at the place on Main and Park. Toyota Prius 4, 2014 which makes a knocking sound on turns. And the estimate is $150 for the initial visit.
Fantastic, thanks!
You're welcome!