Olivia, can you help me schedule an appointment for my car? The dang thing is acting up again.
Of course sir, do you have a preferred place to have your car worked on?
Of course I do! Don't you remember I always have my car serviced at Intelligent Auto Solutions!
Well, if you always have it serviced there, and it keeps breaking down, maybe you should try a new place.
No, I hate change. Please go to their scheduling web page and let me know what is available.
Ok, I am on their web site. They have general appointments starting next week, Wednesday, will that work?
Well, no, that won't work. The check engine light is on right now, and that seems like a bad thing. Can they get me in any sooner?
Well, that depends, what type of car are you driving now? You get a new car so often, I never know what you currently have.
I have a 2012 BMW X5. Great, now the check engine light is flashing, and the engine sounds horrible.
Ok, I see that they can do an initial check of the car tomorrow morning at 8:45AM. They have only one service adviser, his name is Adam.
Adam?  That guy doesn't know anything, do they have anyone else available?
Yes, I see that Stacy is available at 12:30PM tomorrow.
Ok, Stacy is good, she knows her stuff.  Make that appointment!
Yes sir, it is requesting your name and contact information. What should I type in?
Let's use my secondary alias, John Stamos, 713 555 1212.
Ok, the web site sees your details, you have your address as 1313 Mockingbird lane. Is that right?
Yep, that is right, love that Adam's family. Do they have a loaner car available with that appointment?
I can select the check box to request a loaner car, but it is not guaranteed.
Ok, yes, please check that box. Last time they gave me an electric car. How preposterous! But it was a fast car. Have to think about that for my next car.
Ok, I have submitted the request for the appointment. The web site is showing your confirmation number. Do you want me to dictate that to you?
No, I don't care, you write it down. I will check with you tomorrow if I need it. oh, no! I see flames! Not good. Pulling over now.
Sir, should I call an ambulance?
No, just a tow truck. Make sure they know to bring the car to Intelligent Auto Solutions. I am walking the rest of the way to the office.
Ok, I have called AAA. They are on their way. They are requesting you stay with the vehicle.
Bah! I don't have time for that. I will leave the key on the top of the front drivers side tire.
But sir, someone may steal your car.
Great! Then I have a reason to get a new one!
Ok, see you in the office shortly.
Thanks for your help today.
Your welcome.