Hey, Johnny, I need you to book an appointment for me at "Intelligent Auto Solutions"
Sure thing, let me see if if I can open up the user interface. Okay, what is the issue?
My brakes are grinding and I need it fixed immediately.
Oh dear, let me see if I can pull this up as soon as possible!
Please do, it is making an awful sound and I am afraid they will stop working any second!
Okay, the interface is asking for your make, model, and year. Could you tell me those please?
My car is a 2005 Toyota Camry.
 Okay. They also need your contact information. They are asking for your name, email address, and phone number.
My name is Darlene Sigsby. My number is 3175552222, and my email is darlenesygsby@aol.com. I need to get my car in immediately, hopefully today!
Okay, I have your information entered. What is your availability?
I would rather get this done sooner than later since this is my only form of transportation.
Okay, the earliest I can see on the website would be tomorrow in the afternoon. They are all booked for the morning and today.
Could you please please please call and see if I could get an earlier booking? It is an emergency
I will see what I can do. Okay, I am back. They said you could drop the car off this afternoon if you can make it by 3 PM.
Are they going to work on it today?
They said if the issue is something that will not take too long, they will do it today. If you need new calipers, they might have to wait until tomorrow.
Oh thank you so much!
Now, I would like to verify that your appointment with Intelligence auto solutions is before 3 pm today, you are driving a 2005 Toyota Corolla, your name is Darlene Sigsby, your email is darlenesygsby@aol.com, your number is 3175552222, and you are okay with an inspection fee of 50 dollars?
All of that is correct, except for the fact that my car is a 2005 toyota camry!
Ah, my apologies. Okay, not I have the correct information.
Thank you so much for your help!
No problem, I will see you before 3!