Hello, I'm calling to make a car appointment at "Intelligent Auto Solutions" to get some repairs done on my car.
Ok, first I'll need your name and phone number.
My name is Summer Snow and my phone number is 717-485-3333.
And, the year, model, and make of you car.
It's a 2014 BMW Series 328i.
Ok, what's the problem with you car?
It's overheating and I think it needs a new thermostat, actually.
Ok, anything else that you want to bring to their attention?
Yes, give the car a total inspection to make sure all the hoses and the fluids are in tact. Just give it a complete inspection.
Ok, it there a date and time you wanted to drop the car off?
Yes, tomorrow morning around 9am will work for me.
Actually, it seems that they don't have an available opening at that time but they have one later in the day at 2pm, would that work as well?
Yes, I'll take that appointment. I can get a friend to follow me and pick me up to retrieve that car when it's finished.
Yes, it looks like the initial inspection fee will be $80.
Ok, that's great. Will he give an estimate on the thermostat?
Yes, he said they might as well put a new water pump in while they are changing the thermostat because they tend to go out at the same time in those BMWs, so will that work for you?
Yes, that is fine. That is better so I don't have to pay twice for him to take my car apart. How much for the thermostat and the water pump repair?
He said $240. for both and the inspection fee brings us to $320. total
Wow, that is great. Thank you so much. I'll drop my car off tomorrow at 2pm then.
Ok, Summer. I am confirming that you will be dropping off your car at 2pm and that the initial inspection fee plus the repair of the thermostat and the water pump estimate is $320.
Thank you very much for all of your help. I appreciate it.
You are welcome. Thank you.