Hello, I would like to make an appointment for 10 am Weds Please.
Ok, we have a slot at that time and date.
My engine light is on and it stutters.
What is the year, make and model of the car?
It is a 2003 Mitsubishi Eclipse
Is that the 4 cylinder or 6 cylinder?
6 cylinder
Will you be dropping off the car or waiting?
I will wait.
It will take 30 minutes for a diagnostic fee of $39 applicable to repairs if you choose to do repairs with us at Intelligent Auto Solutions.
Ok, that seems fair.
If the repairs take longer than a day, will you need a rental?
Yes
We have you covered, if the repairs are over $500, we have a loaner otherwise it is $30 per day.
OK
Can we also get your mileage?
159000 miles
At that mileage, we see that you have a maintenance interval at 160,000. We offer 20% off when combining 2 services. Did you want us to service the car?
What does it include.
The service is $500 with the discount which includes new plugs, transmission, oil, and radiator fluid changes., 
Yes, I accept the service.
Great, you now qualify for the loaner car, would you like it reserved?
Sure that would be great.
No problem Sir, so we will change the wait to a drop off.
Yes.
Is there anything else we can do for you here at Intelligent Auto Solutions?
No that's it.
Great. To confirm please say yes to an appointment on Weds at 10 am on Jan 23rd.
yes
Thank you and your confirmation is #9898