Hi, can you book me an appointment at Intelligent Auto Solutions?
Of course, can I have a name and phone number to begin the booking process?
Sure, John Smith, 111-222-3334.
Thanks, and what is the make and model of your car?
A 2014 Honda Pilot.
Okay, and what seems to be the problem with the vehicle?
It keeps overheating.
Alright, I'm very sorry to hear that. I'll try my best to get this sorted for you. 
Thank you.
What is your preferred time for the appointment?
Is there anything available today? It's kind of urgent.
There's just one for 2PM, does that work for you?
Yeah, that's fine. 
Okay, would you like to go ahead and book that?
Yes, please. 
Alright, I'll go ahead and get that done for you.
Thanks so much.
Not a problem, your 2014 Honda Pilot is to be seen to address overheating issues at 2PM today, and the inspection fee should be $25. All sound OK to you?
Perfect!
Glad I could help.