Hey Alice how are you?
I'm good. Just finishing up an expenses report. You?
Im good just driving to a meeting which reminded me of something. Would you do me a favor and book me an appointment at Intelligent Auto Solutions, please?
Yeah, no problem. Give me one minute while I get the page pulled up. 
Thank you so much.
Ok so I've got the page up. What's going on with your car?
So, the front right side seems to be rattling
Ok let's see what options I have. Hmm you raid it's rattling, correct?
Yes I think it might be the tire, but i'm not sure?
Ok let me check this box in the tire issues section and I'll just add in a note that the rattling is on the front right side.
Also, it's doing this weird thing where the car vibrates when it's supposed to shift into the next gear.
Yeah that doesn't sound too safe
No likely not
Ok I've also added in the issue where it's vibrating
Perfect! When is the soonest I can bring it in?
First can I get the info you want to book it under? Just your name and good number you can be reached at during the day? 
Yeah for anonymity sake let's go with Katy Morgan and use the business number, which is (111)867-5309
Ok and can I get the make, model, and year of your car?
It's a 2011 Honda Civic
They have a few time slots available for Tuesday morning. You can either drop it off before they open and leave your key in the dropbox or bring it in at 8 and they have a complimentary car you can rent.
Do they not have anything before then? I'd rather not risk driving the car any longer than I need to.
Let's see would Monday work?
Do they not have anything on Saturday?
Let me check real quick
Thanks
They do have one slot left, but you'll have to leave your car with them over the weekend and then one of us could go pick it up Monday morning.
Ok that works. Go ahead and book it for me.
Alright I've got it all set up and I saved your confirmation code incase you need it.