Hey can you do me a big favor?
Sure! What's going on?
Well I'm driving and I'm hearing a hissing under my hood. Can you set me up an appointment at the mechanic's for as soon as possible please?
Of course! Any particular place?
Yes I really trust the guys at Intelligent Auto Solutions. Plus you can set up an appointment right on their website
Awesome. Give me just a second to pull it up
Great, thanks
No problem. Ok I've got it. It wants to know the make, model, and year of your car.
It is a 2018 Cadillac Escalade.
Got it. It also wants a name and phone number
Put it under my name-Krista Sheller, but use the office's number-586-865-3278
Ok got it. It says that the first slot available is tomorrow at either 11 or 12.
Really? I was hoping they'd have something sooner 
Sorry. Do you want me to schedule you for either of those
I guess it's worth waiting for quality. Ok, put me in for the 11 a.m. one.
Well it does say that on  top of the $80 diagnostic fee, you can pay an extra $75 to expedite and bring it in in 2 hours. Wanna do that?
Yeah that would actually be perfect. It's definitely worth the money because then I wouldn't have to leave the office tomorrow
Ok so book it?
Yes please
Perfect. I used your credit card on file so you're all set to take it to Intelligent Auto Solutions this afterrnoon at 4 p.m. for diagnostic testing on your Cadillac Escalade. The final total was $155, and there's a receipt in your email
Perfect. Thanks so much!
No problem. Bye!