Diedre, I need you to book an appointment at Intelligent Auto Solutions.
Alright. Which car is this for?
It's for my 2012 Porsche 911.
Got it. They're asking for the information of the owner. What name and number do you want to use?
Lloyd Harrington. Use my cell, 555-555-5555.
Alright. They're asking what the issue is?
My car is starting to smoke. I'm pretty sure this is urgent.
Yes, it absolutely is. They want to know if there's any strange sound coming from the car?
I hear a grinding sound in the engine. Is it safe to drive?
Intelligent Auto Solutions says it's only good to drive for a short distance. They want to know if you can bring it in at 9 AM tomorrow?
I need this car. Make it earlier.
They said you can drop it off at 7 PM tonight.
Alright. What's the inspection fee going to be?
According to them, a diagnostic will run $150. 
Sounds fine. 
Alright, so I just want to get the details correct.
Go on. 
You want to book an appointment with Intelligent Auto Solutions for your 2012 Porsche 911.
Correct.
The appointment is because your car is smoking and making a grinding noise.
Correct.
You will be dropping your car off at 7 PM tonight, and are willing to pay a $150 fee.
Correct.
Alright, you're booked.
Thank you.
Not a problem. Call if you need me!