Hello I'd like to make an appointment to get my car looked at today
I need your name, address, number and car make and what's wrong with your car.
. My name is Jane Doe. I live on 555 Main St New York, NY. My number is 555-555-5555It is a 2011 Mazda 6 and I think I hear my transmission is going
Ok, I'll see if anything is avialable for today.
ok thank you
We are very booked, how about tomorrow morning?
I really need it tonight because I'm visiting my dying mother in the hospital.
Let me see.
Ok
We can get in at 430 as there was a cancellation, will that work?
Yes please!
Ok, do you have any more concerns we should note?
Yes
What else?
I want to know how much this is going to cost me
Ok, well to have a mechanic look at it its starting at $50
Not too bad
But it really depends on the kind of work that needs done. 
Do you guys take debit there?
Cash, credit or debit.
Perfect
Come in 15 minutes early so that we can get your information filled in
Ok I will do that
Any other concerns or questions?
Not that I can think of.
Ok, also remember to hand over your keys to the person at thecounter.
Why?
They need to get the car in the garage.