I need to make an appointment for Intelligent Auto Solutions
Certainly, what type of car do you need the appointment for?
It's a 2018 Honda Civic
What type of issue do you need the appointment for?
My brakes are making a noise.
OK, What day do you want the appointment?
Tomorrow
OK, they have a spot open at 4 pm tomorrow.
I really need it earlier, can you check? It's urgent. 
If you can take it today, there's an appointment for 3pm today.
I can't make it by then, what else do they have?
If you can leave it tonight, they can work you in tomorrow morning.
That's good, go ahead and book me in to drop it off tonight.
What is your name?
Mary Brown
What is your phone number?
409 555-1212
OK, I have booked you in for tonight, you may put your keys in the key drop.
That's great. 
You have an appointment to drop your 2018 Honda Civic off for a brake check and it will be a fee of $58, is that OK?