Hello I am needing to get an appointment to see my car
Yes I can help you I am going to need some details.
Sure what do you need
I am going to need the make and model of the car as well as the year
I have a 2015 honda accord it is a lx line.
Can you explain the problem you are having
I am hearing a noise coming from the rear wheels
So there is a noise from the rear wheel, is there anything else you needed to get checked out.
No it was just the that.
DId you have a repair shop in mind.
My friend recommended me Intelligent auto solutions can you set it there?
yes, I am seeing they can take the car in tomorrow morning
I was thinking of getting the car in today maybe on a tow truck, its an emergency.
Judging by the the urgency the repair shop can take the appointment if brought in by tow truck. They will need a name and phone number to get it set up.
Sounds good, my name is James brockman, and my number is 323 656 6565, also what is the cost for the tow truck and to get it diagnosed.
The cost for the tow truck is $80 and the diagnosis is free 
Sounds good book the tow truck for today at 2 pm
Great I have a row truck to get you to intelligent auto solutions for a diagnosis on a rear wheel noise. For James brockman at 2 pm
That is correct 
the appointment has been booked the tow truck will come by today at 2pm to get you to the repair shop it will be $80 for the tow truck and the diagnosis is free.
Thank you
thank you