Hello, will you schedule an appointment for my car to be looked at? 
Certainly, where do you usually take it? 
Intelligent Auto Solutions
Ok, let me look them up
Sure thing, thanks
No problem
They have a real time user interface that is pretty helpful
I see that, wonderful, ok so what is your account under? 
My name, Michelle Janison, phone number 999-999-9999
And your vehicle information?
2018 GMC Yukon XL
And the problem?
I'm not sure what is going on, it's been making funny sounds and stalling out.
Ok, they can get you in tomorrow at 4
That's not going to work, I need it in today, I'm worried if I keep driving it like this then I will make the problem worse.
Ok, let me see what I can do.
Thanks
So, if you drop it off by 6pm tonight they will do their best to work it in first thing tomorrow morning.
Great, I will have it there by 6
Ok, the initial fee is $85 then they will let you know how much more it will be depending on what they find. I have the 2018 GMC Yukon XL booked for 6pm in your name.
Wonderful, you have been a great help! Gotta go, bye!
You're welcome, bye!