Hey, it's me. I'm in a bind and I really need your help.
Oh no, what's wrong?
I'm driving around doing errands and my car is acting up.
How so?
Well, every time I turn a corner the car makes a grinding sound.
That's not good.
Nope, and worse there's some side to side jolting whenever I turn too.
That's not good at all. 
No, so can you call Intelligent Auto Solutions for me and book an appointment as soon as possible?
Absolutely, checking now. What's your car's make, model, and year?
Thank you. It's a 2017 BMW X3.
Ok. They say you can bring it in first thing in the morning, 7:00am tomorrow.
I really can't wait that long. Can they see me today, preferably around 3:30?
Hold on, checking on that. They're saying 3:30 is no good but they can squeeze you in at 4:00.
I'll take it. I need to get this taken care of.
Totally understand. I'll let them know that you're getting a grinding sound and side to side shaking on turns.
That would be great, thank you.
You're welcome. They'll be expecting you and your 2017 BMW X3 at 4:00.
What a relief.
The fee for the diagnosis will be $265.
Ok. Thank you so much for all your help.
My pleasure. Good luck and stay safe.