Hello assistant. I think my car is in need of some servicing, can you set up an appointment for me? 
Yes I can take care of that. Should I call your preferred shop Intelligent Auto Solutions?
Yes that would be great. 
Alright I have them on the line. What is the problem with your car? 
My car is nearing 150,000 miles. I think it needs a tune up. At least, that's what my owner's manual says.
Alright, and they are wondering what type of car it is ma'am can you confirm that information for me? 
I have a 2005 Buick Century
Alright, and when would be a good time for you to bring in the car?
I think that Thursday morning before work would work best for me.
I'm sorry, they're saying that they're unavailable to get you in until Friday at 9:00 in the morning. Will Friday work?
Friday at 9:00 is fine if that's when I have to get it in.
Okay, I have an appointment for you on Friday morning. I've left your name, Jennifer Donhue and your number 555-555-5555
Thanks. Oh, can you ask what the inspection fee is?
They are saying that it's $75 for inspection, but if services are performed it's waived. 
Oh, that's why I like to take the car to there. 
Are there any other services you might need at this time?
I think I am due for an oil change. Can you add that?
Yes I can. The oil change will be an additional $60 dollars.
Wonderful.
So I just wanted to confirm you have a Friday morning appointment at 9:00 AM to bring in your 2005 Buick Century with 150,000 miles on it. You're getting a tune up and an oil change with an inspection fee of $75. Your best contact information is Jennifer Donhue and you can be reached at 555-555-5555