Hi can I order a coffee?
Yes you can, what can I get for you?
I'd like an Iced Latte.
Okay what size can I get you?
I'd like a large please
Okay, and what kind of milk?
What kinds do you carry?
We have Non-Fat Milk, 2%, whole milk, soy, and almond.
Okay, can I get almond milk
Yes you can! Would you like the milk whipped?
No thanks
Okay one moment.
Thanks.
Hello, unfortunately we're out of almond milk, is there anything else I can substitute for it or a different drink I can make you?
Oh okay, that's fine, can I get whole milk then
You sure can, I'll get that for you right away! Any sugars?
yes please, can I get two sugars?
Yep, anything else?
Nope thats it.
Okay your drink should be ready in just a moment.