Hi, I'm calling for a car appointment at "Intelligent Auto Solutions".
Hi, yes I can help you with that.
My name is Jose Imanez and my phone number is 717-885-8585.
ok, thank you and what is the year, model, and make of your car?
It is a 2015 BMW 328i
Thank you Jose, please describe the nature of the car appointment for me.
My brake light is coming on when I start my car. I also want it inspected from tip to toe in case there's any other problems.
Ok, when is a good time for the appointment?
Tomorrow at 7am is at all possible.
Ok, let me go online and see if there's a spot available for you tomorrow morning at 7am.
That would be great.
It doesn't show any openings tomorrow until the afternoon. Would that work for you?
I'm not comfortable driving around with my brake light on. Could I drop it off tomorrow morning ... do they have a loaner car that I could use in the meantime?
Yes, but I believe that it also has a fee.
That' fine. I will pay the fee. What kind of car is available?
They have a Toyota Camry open tomorrow for $20./day. You have to bring it back with a full tank of gasoline. It will already a full tank of gasonline in it when you get it.
That works for me. What is the inspection fee and the estimate to check my brakes?
It looks like the inspection fee will be $100. and that will cover the cost of checking your brakes. If you brakes need attention, that will be an extra charge.
Ok, that's totally fine. So, $100 for the initial inspection fee to check it from tip to toe and extra for any repairs. Plus $20./day loaner fee. That's sound good to me.
Ok, Jose, I'm sending a confirmation to your mobile device and you can pick up the loaner tomorrow morning at 7am and leave your car with the keys, registration, and insurance inside the glove compartment. Don't lock your car, the repair shop is under surveillance so it's safe to do that.
OK, thank you for all your help.
You are welcome. Thank you.