Hi Selena, looks like my car is going to need service again.
What's going on?
I think I might be leaking oil. I keep seeing spots on the garage floor.
Understood. Do you want me to pull up the schedule for Intelligent Auto Solutions.
That would be great. I think I should take it in right away.
Sometime today then?
Sometime today or tomorrow.
O.k. Intelligent Auto Solutions has an opening at 4 o'clock today. Does that work for you.
No. My son's soccer game is at that time. I could just drop it off and Uber to the game, but I want to talk with the mechanic this time.
O.k. Let me check availability for tomorrow morning.
That would be great.
They have openings at 9, 10 and 11 a.m.
Let's take the 9 a.m. because I have that conference call at 11 a.m.
Perfect. I'll reserve that for you. Can you give me the make and model of the car you're taking in.
Yes. It's the 2015 Ford Edge.
Got it. Taking in the 2015 Ford Edge to check for a possible oil leak.
That's perfect. Can you check the price for diagnostic tests?
Will do. Please hold.
Happy to.
O.k. A diagnostic test is $39.99.
What is the hourly labor rate for service if I need repairs?
Checking...It looks like their hourly labor rate is $40.
O.k. I hope it doesn't need a major overhaul. Would you please confirm the details.
Yes. You have an appointment at Intelligent Auto tomorrow morning at 9 a.m. for the 2015 Ford Edge.
Perfect. Thank you for your help.
You're welcome.