Hi Alexa, I need you to set up an appointment for a car repair.
Hello. What's going on with the car?
The airbag light is flashing on the dash. Can you set an appointment with Intelligent Auto Solutions?
Ok. Sounds like an important repair, when do you want to bring it in?
Do they have availability this afternoon?
Let me check. No. It looks like they're booked up today. How about tomorrow?
I can drop it off first thing if they can provide a loaner.
It looks like they do have loaners. I'll make the appointment.
Great!
What is the make, model, and year of the car?
Its a 2011 mazda 3.
And what time are you able to get there? They open at 8 am.
I can make 8 am work.
Ok, great. I'll set it up now.
Perfect. 
Ok, so I've put in the request. Let me confirm the details.
Please do.
You're dropping off your 2011 mazda 3 at 8 am tomorrow to check on the airbag light. Is that correct?
That sounds perfect. How much will it cost?
It looks like initial inspection is 75 dollars and then depending on what's going on, they'll let you know what it costs.
Ok, sounds reasonable. Put the contact down as John Smith at 555-5555 please.
Will do. Good luck!