Hello I would like to order a coffee from Starbucks.
Great, which specific Starbucks? 
I would like to order from the one on Pacific Coast Highway.
Great! What kind of coffee? 
I would like to order a Grande Iced Coffee.
Okay, would you like cream and sugar in it?
Yes, I would like 2% milk added, with a bit of sweetener.
Okay, I can make sure this happens. 
Thank you, please pick this up as soon as possible.
Awesome, however, I just tried to place your order, and there was a complication.
What was the complication? 
The Starbucks is out of 2% milk, so did you want an alternative milk?
Yes, can we add almond milk instead?
Yes, we can do this.
Okay great, thank you! When will this be ready? 
I will pick this up in 10 minutes.
Thank you! 
You're welcome. Your drink is on order in the Pacific Coast Highway location and will be ready for pickup shortly. The receipt will be texted to your mobile device that was used to place the order.
Thanks again, I appreciate it. 
You are welcome!