Hey! Can you book me an appointment at Intelligent Auto Solutions?
Sure! I will need some basic information from you. What is going on with your vehicle? 
My brakes are making funny noises. The brake pads haven’t been changed in a while. I am guessing that is the problem.
OK. Now I need the make, model, and year of your car. 
It is a 2015 Chevy Cruze.
Now may I have the name and phone number? 
Sure! Schedule the appointment for Chaz Adkins at 606-555-4321.
Thank you. I have submitted your information. There is an open time tomorrow morning at 9 or tomorrow afternoon at 2. Which works best?
I actually have to work tomorrow and I also work for the next few days. Is there anything open today?
Hang tight and let me check! 
Thanks! 
It looks like they can see you in about an hour at 3:30PM. Will that work?
Can you make it 3:45? I am slightly busy with something.
Yes! Would you like me to go ahead and book the time slot? 
Go ahead! 
Great! I have booked your appointment at Intelligent Auto Solutions under the name Chaz Adkins with the phone number 606-555-4321.
Awesome! 
Just to verify, the appointment is for brakes making noises on a 2015 Chevy Cruze. Is this correct?
That is perfect. 
Great. The initial fee for inspection will be 35 dollars. Is this all I can help you with today? 
Yes! Thank you so much. 
You are very welcome.