Hi, Assistant how are you today?
I am good how about yourself?
Not so great, I need to get my car in the shop asap
oh dear i am sorry to hear that. do you need me to find one near you?
No, I already know the name of one i would like to go to. Are you ready to write this down?
One second. Ok yes go ahead.
the shop is called Intelligent Auto Solutions. I need you to tell them that it is making a horrible noise when I am on the freeway.
Ok, I'll make an appointment right now. What is the year and model of your ford again?
The model is a fusion and it is 2014.
Ok, i will get right on this!
Please do and make sure they know it is extremely urgent I don't think I could wait till tomorrow to bring it in. 
Alright I will make sure to do that. What call back number should I use your work or personal cell?
my personal please, Amanda Lex 555-5555
They have a real time scheduler on their website and it seems there is a slot open for 2 hours from now at 1:30pm
Do you think they could get me in any sooner, please ask
I got a ticket with a live agent I should have a response any second.
Ok thank you so much, I'd be lost without you. This is really worrying to drive anymore than I need to
If you need to pull over and we could tow it there im sure.
I'm near by, If i can just get an appointment quickly It will be ok. I'm heading there now. 
Ok they said they had an opening for 12:00!
Oh perfect so in a half hour?
Yes, please be careful!
ok they have everything then?
Yes, Intelligent Auto Solutions at 12:30 for a check on the noise your 2014 ford fusion is making. emergency Appointment for Amanda
Thank you so much! I'll let you know how it goes. bye
You're welcome! Bye bye