Help! My car is smoking under the hood and I need to get if fixed today at Intelligent Auto Solutions! Help me schedule an appointment ASAP!
Wow, I'm sorry to hear that! I can definitely help you. I need some info about your vehicle in order to schedule the appointment.
Whatever you need, just make it quick! My 
Of course. First, can you tell me the year, make, and model of the car?
It's a 2005 Buick Regal.
Perfect, thanks for that info. And can I confirm if your account with Intelligent Auto Solutions is under your name, Jason Jeffries?
That's correct, and the phone number under my account is 555-357-2929.
That's great, that was going to be my next question.
So I need the appointment for today - how soon can I get over there?
I'm looking at their schedule now and there's not time slots available today unfortunately.
That's crazy! This is an emergency! Get me an appointment scheduled today or else!
I'm so sorry, but I can't do that. It says here that they do not do same day appointments. The earliest available time would be 7:30 AM tomorrow morning, and you can drop it off as late as 11 AM.
Jeez, what's wrong with these people? I guess I have no choice then but to bring it in tomorrow.
So would you like the earliest time then, 7:30 AM?
Yes, definitely. This is urgent. I really wish it could be today but oh well.
I understand your frustration. I know how stressful it can be when your car is acting up.
You bet I'm frustrated!
Okay, well the good news is you're confirmed for 7:30 AM tomorrow morning, April 9th, for your 2005 Buick Regal. The initial fee to evaluate your vehicle will be $75.99. Any additional costs and estimates for repair will be provided to you upon completion of the initial inspection.
That's not so bad I guess. Thanks for getting this set up, even if their policy is pretty stupid.
I'm happy to help, and I hope your vehicle is fixed as quickly as possible! Is there anything else I can help you with?
No, that's it.
Okay well good luck and have a great evening.