Hey, I keep forgetting that I have a headlight out and I need to get in and get it fixed. Do you think you could help me out with that, I am driving right now.
Ok, No problem. Let me see what I can do, do you want me to look at the same repair shop you used last summer?
Intelligent Auto Solutions? Yes, I think they are as good as any.
Ok, I have them pulled up here, I need your Car Info. What is the make and model?
It is a BMW X5
And the year is a 2018, correct?
No, it is a 2017.
Got it- hmmm It looks like they can get you in tomorrow around late morning.
Is there anyway to get it in today? I have to pick up my friend from the airport tonight. I don't want a ticket and I feel more comfortable driving when I have both headlights working.
Ummm, let me see here... it looks like there may be one opening up and yes! One just opened up for this afternoon at 3, and I snagged it. Will 3 p.m. work for you?
Yes. sounds like it should work perfectly with my schedule today.
What phone number should I give them, your cell?
Yes
Okie Dokie, looks like we're almost done here
Does it say how much they charge to change a headlight?
They don't have those kinds of prices listed but it does say that there is non-negotiable fee of $100 for the initial inspection and diagnosis. 
Of course, do you need anything else from me?
Ya, just one second, I am confirming everything right now, let me read the details back to you. Are you ready?
Yes, I''m listening
I am reading it back to you word for word, here goes: "I, Sarah Williams, confirm my appointment for 3:00p.m. on 02-27-2019. This appointment is for auto repair, headlight replacement, on a 2017 a BMW X5. I understand that I will have an initial fee of $100 due at the time of service. You can contact me at (876)456-2222." Should I hit confirm?
Yes, please. 
Ok, you are good to go!