This car is acting up and I need to have it seen by the mechanic. I need you to contact Intellignet Auto Solutions and make an appointment.
Okay for when did you want to the appointment?
I can't afford any time off work so I need them to fix it Friday, that's the only day I won't need it this week.
Okay I will try to make an appointment for Friday.
You'll need this information - its a 1972 AMC Gremlin Hatchback. The problem is its running hotter than usual and I am afraid its going to overheat.
Okay its a 1972 AMC Gremlin hatchback and its getting to hot you are worried about it over heating is that correct?
Yes, and do you remember when I want the appointment for?
Yes for this Friday its the only day you have available.
Thank you let me know my appointment time.
They said they don't have anything open on Friday unless someone cancels.
Would you remind them that I had this same problem just a month ago and they said to bring it in any time if I have any trouble. Tell them Friday is my any time.
Will do, I'll get right back to you.
Tell them its for Mary Landers and give them my phone number so they can call me if they have any questions. 213-867-6820
Alright , I've got all that and I'll try again. 
Thank you, again, let me know my appointment time.
They still don't have any on Friday, but they could look at it late Thursday afternoon and if it is the same issue they have the part and it won't cost you anything.
I suppose I could take off a little early this is important. Did you schedule that already?
No, I was waiting for you to give the go ahead.
You have the go ahead.
Success - your appointment at Intelligent Auto Services is set for 4 pm Thursday.