Hello Pam, I need you to make an appointment for me to get some repairs done on my vehicle.
Okay. Where would you like me to schedule the appointment?
There's a shop called Intelligent Auto Solutions
Where's that located?
It' located in O'Fallon, IL. on Hwy 50.
Okay, so give me some information about what's going on with your vehicle?
Well, it's my 2015 Toyota Corolla that's giving me problems.
What type of problems?
Well, I would like a tune up and have them check my brakes. I believe I hear some grinding noise when I press the brakes.
Okay, I will call them and let them know.
Thanks.
Could you tell me when would you like to take it in.
I really would like the fist available appointment. 
Okay, I will call and let you know the outcome
Thank you.
Okay, I think that will be asking me your personal infomation.
Okay, my name is Jim Wright, address is 222 W. Main Belleville
Okay, what about your telephone number.
Give them my cell phone number, which is 222-333-4576
Okay, I think I have all of the information needed.
Thanks Pam.
You're welcome. I am calling them now to make an appointment for your 2015 Toyota Corolla to have your brakes checked and to obtain a tune up.
Yes and make sure they know that it's urgent.
Will do. Have a great day.