Hey Billy my car is acting funny. Could you jump online and see when Intelligent Auto Solutions can get me in?
sure just sec while i bring up the website. Ok whats wrong with the car?
It keeps making a knocking sound when I am sitting idle like at a stop sign.
Ok what name and phone number for contact should i put?
Mine Jim at 555 5555
Make, model and year of car
Ford Taurus 2015
What is the milage on the vehicle?
65000
Ok when do you want to turn it in tomorrow or is it urgent?
Say urgent not sure if its safe to drive
Ok they say you can drop it off by 4 pm today, but you might not get it back till tomorrow
Do they have a loaner car available if I drop it off tonight?
It does not look like it, but if you drop it off at 7 am tomorrow there will be one available.
Ok pick tomorrow at 7 and that I need a loaner for the day.
Ok it is in and accepted
Ok read back to me the info so I know I got it right.
Drop off tomorow at 7am there will be a loaner car waiting. There is a knocking when sitting idle. Its a 2015 Ford Taurus with 650000 miles. The intial fee to look at the car is 75 and hour and they will call before doing any work on the vehicle.
Ok thank you
No problem have a good day.