Hey, Susan. Sorry to bother you but I need you to set up an appointment for me to take my car in. 
Okay. Would that be to the dealership or a personal mechanic?
It would be for an auto repair shop called "Intelligent Auto Solutions."
WOW - sounds high tech. lol
Yes, they are. There should be a number in the top drawer of your desk
Thanks! Got it.
Tell them I have oil leaking. And it is making a funny noise when I make right turns.
I sure will. Let me place you on hold a sec. 
Okay. Sounds good.
What is the make, model and year of your car?
It is a 2016 Toyota Tercel
Got it. Thanks. I'll be right back.
Thanks!
They can see you the end of the week. What time is good for you?
Wait, that is not going to work for me. I need to get in to see them today. 
They are asking me if it is an emergency situation?
Yes, my car is leaking oil and maybe brake fluid. It really isn't safe for me to be driving it even right now.
I'll let them now. Hang on.
Don't forget me. lol
They need your personal contact info.
Well you know my name, Karen Smith and my phone number is 555-555-1234
Got it. I just wanted your permission.
I understand.
They found you in the system and asked you to come out this afternoon. Would that be okay with you?
YES, that is great!
Okay, that is this afternoon at 2pm and there is a $100 inspection fee.
Yes, I remember the fee. Well thank you. I'll be there. 
Is there anything else I can assist you with?
No, that's it. Thank you. Bye!
My pleassure. Goodbye!