Hi, I'd like to have my car looked at because it's making a grinding noise
I can help with that. What make and model is it?
it is a ponitac G6, 2009
can you bring it in tomorrow about 1pm?
no, I have to work until 5.
How about Friday at 5:30? we are open until 6.
will you be able to look at it then?
No, we will have to keep it over the weekend. 
can I have someone else drop it off for me?
that would be fine
ok, great. 
SO, when would you like to have someone drop it off?
I can have someone bring it in tomorrow for the 1pm appt
ok, what is the name on the vehicle?
Bennett
First name?
Stephanie
and it's a Pontiac G6?
yes
what year again?
2009
We should be able to look at it tomorrow afternoon.
Great, and will someone call me when you know what's going on?
Yes. Once we look at it, we will call you with a diagnosis and an estimate.
Do you take credit?
yes
If i approve the reapis, can I call in my credit card to pay for it?
Yes. Is there anything I can help you with?
nope, you been great. I 'll see you tomorrow, ok? goodbye.
bye.