I need you to make me an appointment at Intelligent Auto Solutions
Okay, for tomorrow or do you really need to get the work done today?
Well it's just pulling to the right a little so it probably needs an alignment. Tomorrow is okay.
Okay let's see first I'll enter your name Bob Smith and phone number 704-555-6478
Okay, what else do you need
The next thing is the make, model and year of your car 
Oh okay, It's a 2018 BMW Series 3
Okay, now you need to pick an appointment time
Do they have anything for early afternoon?
They don't have any early afternoon time slots left they have several morning appointments available
Morning won't work for tomorrow, can you check to see if they have any early afternoon for today?
Wow, they do actually, they have a 1pm time slot left
I think that will work
Okay great. Do you want them to take a look at anything else besides how it's pulling to the right?
No, it's been running great 
Okay, then I'll just enter the one issue, pulling to the right
Yes, that's all I need really. Does it say anything about estimates for alignments?
No, there's no estimates for any of the repairs
Okay, I thought they might not have that information on the site
Okay, you're all set. Let's me read everything back to you. Bob Smith 704-555-6478, appointment for checking the car pulling to the right, 1pm today. There's no fee for inspection.