Hi, Jeff. Could you make a car appointment for me?
Sure, Lisa. Did you have a specific mechanic in mind?
Yeah, Intelligent Auto Solutions are my go-to.
Great. Which car are you taking in?
It's the Dodge Viper.
Okay. It's the 2015 Dodge Viper. And what's going on with it?
Whenever I drive slowly there's a loud grinding sound.
Which name and phone number do you want to give them?
Lisa Valdez, 718-555-1212
Okay, looks like they have an appointment available on Friday at 8 AM.
It's pretty loud. Can they come pick me up and tow it?
Yeah, looks like it. Where are you?
I'm at the coffee shop at the corner of Fordham and Bleecker.
Oookay, they're coming to pick you up.
Great.
The towing fee is $59.00 and they'll set you up with a loaner.
Is that all you need?
Just to confirm, the inspection fee will be $50, and they'll have an answer for you by Monday. 
Sounds great.
No problem. Is there anything else?
Nothing, Jeff. Thanks. See you soon.
Bye, Lisa.