I need some helping booking a repair appointment for my car. 
Sure! Where would you like the appointment booked for?
Intelligent Auto Solutions
Great! And what is the year/make/model of your vehicle?
It is a 2018 Volkswagen CC Sport.
Sounds like a fun car! And what is the name and phone number I should put down for the repair?
Jonathen McHenry, 781-394-4483
Thank you for that! And what is the reason for the repair appointment?
I was hit a few months ago, just lightly. I need the paint touched up on my passenger side rear bumper. 
Perfect, I've noted that. And when would you like to make this appointment for?
What is the earliest available option?
They have an opening on Thursday morning. You could drop it off Wednesday evening or early Thursday morning before 7 AM - would that work for you?
How would I leave my key if I dropped it off?
There is a key drop-off box, you would just drop it in there after you lock your car. 
Okay! That would work great then! I will drop it off Wednesday evening.
Wonderful! And I just want to let you know that we charge an hourly rate of $450 for paint touch-up. 
That is fine with me! How many hours do they estimate?
The estimate would be 2 hours or less - so the total would be around $900. Is that okay?
That's great! 
So I'm confirming your appointment with Intelligent Auto Solutions for Thursday morning with a Wednesday evening drop-off for paint touchups on the rear passenger bumper for an estimated cost of $900 on a 2018 VW CC Sport.
You covered it all! Thanks!
Have a great rest of your day!