I want to make an appointment for my vehicle.
Where do you wish to take your car for repair?
I would like to try out Intelligent Auto Solutions.
What is going on with the vehicle?
It is not steering properly. I'm really worried.
When do you need it repaired?
I really need it ASAP.
Let me call them and try to book an appointment for you. 
Great!
What is your name and number?
I am Sally Roos and my number is 555-5555.
Okay, Sally, they have an appointment at 7 AM tomorrow morning.
No, that won't work! I need it ASAP! I'm so worried.
Okay, let me see. They have a 6 AM appointment tomorrow. Is that okay?
No, I need it tonight!
Okay, let me see if they can process your urgent request.
Thank you.
Okay, they said you can come in at 6:00 PM tonight. What type of vehicle is it?
A 1998 Ford Taurus.
Okay, I have you booked at Intelligent Auto Solutions at 6 PM tonight for your 1998 Ford Taurus that is having steering issues. It will be a $100 initial inspection fee included.
Okay. Thanks!
You're welcome.