Hi Joe - I need you to make an appointment for my car.
Okay - the Jaguar?
No, it's my wife's car this time.
Okay - taking it to the same spot?
No, I didn't like their work last time.
Okay - where to then? Should I pick something?
No, I want to try Intelligent Auto Solutions. It's on 4th
Okay - found it.
Great.
What's the make and model of the car?
It's a 2014 Jeep Cherokee - Limited
Okay - and color?
Dark Red
Okay - should I put your name and number?
No - use my wife's. Ellen Smith
Okay - what's wrong with the car?
There is a knocking noise as you turn left - maybe the shock?
Okay - got it. When do you want to go?
Is there anything tomorrow?
No, the earliest they have is this Friday.
Okay - that won't work. Nothing else at all?
There is a 7am Thursday, but I thought that was too early.
It is, but I'll make it work. Can I drop the night before?
Yes, they have that option. I'll put it in you will do that.
Okay. Great. Is there an initial diagnostic fee?
Yes, $50, but that is applied towards the final cost if work is needed.
Okay, book it.
Got it. 2014 Jeep Cherokee. Noise in the Left Joint. Thursday 7am with a Wednesday night drop at Intelligent Auto Solutions.
Yep - perfect. Thanks.
You're welcome.