Hi, I would like to order a drink from Starbucks. 
No problem, which location?
The Starbucks that is at 600 Eighth Avenue in New York City.
No problem, what can I get for you?
I would like to get a Grande Black and White Mocha.
Sure, any additions?
Yes, can you make sure they don't put any whip cream? 
So you want a light version?
Yes, I want to make it light.
Okay, anything else with that?
Actually, can they remove any kind of topping. I don't want the dark chocolate topping, I just want the liquid part of the drink.
Okay, let me see if they can do that for you. 
Actually, you know what, that's too much work, I want an iced pumpkin spice chai latte instead.
Sure, same size?
Yes, make it a grande. Also, tell them to use skim milk. And make it dirty.
Dirty?
Yeah, with a shot of expresso inside.
Okay, I'll get that order in for you. 
Great, thanks.
Okay, the order is in and will be ready shortly for pickup. 
And my reciept?
It will be sent to your mobile phone via text message.