Hey. My car is messed up, can I bring it in sometime soon?
Can I get your name and number first?
Suzy B. Baker and the number is 555-555-5555.
Ok, Ms. Baker. Is this going to be for your Dodge Ram or the Toyota Carolla?
My Dodge Ram actually. It's usually the Carolla!
What seems to be the issue with the Dodge?
Well, you see the tires seem to be spinning and getting no traction. I am not sure what is going on with it.
Do your tires make any noises? Is there any bumpiness when driving?
They do squeal a little when I am trying to take off.
Interesting. This sounds like you would need to come in for new tires but the mechanic here will have to look at it and make that call on his own. Will tomorrow at 12 noon be a good time for you?
Actually, I have a game to go to that day. Is there anytime today to bring the car in to be looked at?
There is not any spots open currently, I am so sorry.
I can bring it in this afternoon late, I really need this fixed before tomorrow.
There is an opening at 4pm, would you like that time slot?
That's fine. If there is something wrong with it, how long will it take to fix?
Depending on what is the problem, it varies.
Ok, well that's fine. 
Ms. Baker, can I confirm the details of the issue one last time with you?
Yes!
You will be bringing your Dodge Ram into the shop at 4:00pm due to the tires squealing and not having traction, is that correct?
That's correct.
Great, we will see you then!