Hello! I'm driving right now and need you to make an appointment for my car.
OK, do you have a particular shop you want to use?
Yes, please see if you can get me into Intelligent Auto Solutions
OK, let me look at their interface and see what times they have open. What were you aiming for?
I really want to get in as soon as possible.
You can drop off later today for an early morning appointment tomorrow. Does that work for you?
Oh no, I can't drop off this afternoon.
OK, could you drop off first thing tomorrow morning at 8 am?
Yes, I can make that work
Can you remind me of the make and model of your car?
Sure, 2018 it's a Mercedes Benz E300
And how do you want them to contact you?
Please have them call Sara Smith at 425-555-1212
Got it. And what is the exact issue that's going wrong?
The car is making a funny noise when I first turn it on and try to drive away. So it kind of makes a screeching sound at first, but then it goes away.
OK, it looks like there will be a diagnostic fee of $150 and then parts and labor will be in addition to that once they know what the problem is. 
OK, that's fine
Great, everything is confirmed. You have an appointment at Intelligent Auto Solutions for tomorrow at 8am. They will take a look at the screeching noise. It will cost $150 for them to diagnose it and then parts and materials will be determined after that.