Hi Stacy. Can you make an appointment for me at Intelligent Auto Solutions?
Sure! I'll pull up the appointment finder on their website.
Thanks. I'd like to get in as soon as possible.
I'm seeing a few spots are open tomorrow afternoon. Would 1 pm be okay?
3 I guess that's alright, but I was really hoping for something in the morning.
Gotcha... Well, you're in luck! I just updated the page and there's an 11 am appointment that just became available. How would that work?
Perfect!
Great! I just need a few details and you'll be all set up. What is your primary reason for visiting?
My service engine light has been on for the last hour and I don't know why. I think I should get it checked out.
Oh no! We'll get it checked out, don't worry. What is the make, model, and year of the car? 
It's my 2016 Kia Soul.
Lastly, what name and number should I leave for contact? 
You can use my info. Mary Sheppard, 855-229-7733
Submitting the appointment info now, should be just a moment and we'll have confirmation.
Woo hoo!
Okay. I got your spot reserved, so you're due at Intelligent Auto Solutions tomorrow at 11 am to see why that service engine light is on in your 2006 Kia Soul.
What a relief. Thanks so much!
No problem, Mary! If you need anything else, just give me a call.
I will! Have a great day, Stacy.
Thanks, you too!