Would you make an appointment to take our car in to be repaired?
I’d be happy too. Where do you want to take it?
To Intelligent Auto Solutions on Harbor Blvd. in Costa Mesa.
And when would you like to make the appointment for?
Oh, it’s not for me. It’s for my husband – Bruce Walker.
Okay. What number can he be reached at?
555/555-8426
Got it. And when does Bruce want his appointment?
This morning.
I’m sorry, but today is already fully booked. How about tomorrow morning at 8am?
I guess that'll have to do.
And what’s the year, make and model of the car?
It’s a Chevy Blazer. A 2018.
What’s the problem with it?
It’s the weirdest thing. The radio doesn’t work right but only when I drive the car.
What exactly do you mean, it doesn’t work right?
It doesn't stay on just one station. Every couple of seconds it switches to a new station.
But that doesn’t happen when Bruce drives the car?
No. It works perfectly for him. 
We’ll be glad to check out the radio for you, for an inspection fee of $35.
Okay.
Let me verify my notes here. We have a service appointment for Bruce Walker – phone number 55/555-8426 - at 8 o’clock tomorrow morning for a 2018 Chevy Blazer with a radio that won’t stay on just one station. Is that correct?
Perfect.
Then we’ll see your husband tomorrow morning. Have a nice day.