Hello I need to make an appointment to have my car taken in to be serviced.
Not a problem, Where will the vehicle be picked up at and where will it's destination be? 
My car is broken down but parked at my home, the address is 123 South Street in Tampa, FL. I need it to go to be repaired at Intelligent Auto Solutions
I will need to know the make, model and year of your car please. 
It's a 1985 Toyota Tercel.
Please confirm that you location is 123 South Street in Tampa, FL as well that it will be repaired at Intelligent Auto Solutions.
Yes both of those are correct. 
You mentioned your car is broken down. Will you need a tow truck sent to retrieve your vehicle for the repair?
yes, please. As soon as possible. 
The issue needing to be addressed is that your car is broken down meaning it is not able to start or be driven. Correct?
Yes that's right.
Are there any other repairs you'd like address during the repair visit. 
No, not unless they are related to the current not running state of my engine. 
Okay noted. 
What do I need to do next?
I'll need your telephone number for the repair and tow company to contact you shortly. I've put in your details and the manner of timing being as soon as possible. 
(813) 333-9300
Thank you. Are the details I've confirmed to you correct? If not please indicate by saying No.
Yes they are correct. 
I'm sorry for your car trouble. The following is what I have for you on record: Your location is 123 South Street in Tampa, FL, going by tow truck on a priority ASAP basis to be repaired at Intelligent Auto Solutions. Your car is currently broken down and any problems needing to be repaired concerning its ability to have the engine start and be driven are what you'd like addressed. You contact number is (813) 333-9300
Yes that is all correct.
Lastly I'll need your first and last name please. 
Tiphany Gracey
Okay, Tiphany Gracey you will be contacted shortly by the representatives that will tow your car and the repair shop you've chosen. There will be a fee associated with the towing of $50 unless it is covered by your insurance company. The details of which can be discussed with the tow provider via phone.
Thank you so much for your help.
You're so very welcome Tiphany. Please do your best to have a good day.