I need to get an appointment at Intelligent Auto Solutions can you help me?
Sure I can help you get something scheduled, can I start with your name and phone number please?
my name is peewee herman, and my number is 510 555 5858
Ok, I have that as Peewee Herman at 510 555 5858, is that correct?
you got it.
alright, what seems to be the problem with the vehicle
my rear windshield is cracked and I need to either get it repaired or replaced.
I am going to describe it as a rear windshield inspection and repair, is that alright?
yep, that pretty much covers it.
can you give me the year, make and model of your vehicle please?
sure, its 2012 Honda Civic
2012 Honda Civic, got it
do you think you can get me in there by 2pm this after, I really want to get this fixed ASAP before I leave on my road trip
unfortunately, there are no more appointments available today. There is a time slot open tomorrow morning at 830am, would that work
I guess that will have to do. Can you reserve that time for me please
Ok mr. herman. your appointment for tomorrow at 830am is confirmed to have your 2012 Honda Civic's rear windshield inspected
great
Please note that there will be an initial fee for inspection that can be applied to the final cost of the repairs. 
ok great, thank you so much!
bye!