This is Susie. I want to know if you would schedule an appointment for me at the auto shop?
I'd be glad to. Which shop do you want to go to?
Oh, I can't think of the name of it. It starts with an I . . . it must start with important or --- I know, it's Intelligent. Intelligent Auto Solutions.
Is that on Ramsey street?
Yes!
When do you want the appointment for?
Will you see if I can get in today?
Okay. And what's the problem.
One of the back doors won't unlock.
Either manually or by the automatic door unlock?
Neither. And it's a real pain. No one can get out except thru the door in traffic and that's dangerous.
Suzie, how do you spell your last name?
M - A - R - Z - L - E - Y.
And your phone number?
615 - 2965 in the 650 area code.
Got it. And what make and model is the car?
2019 Chevy Blazer.
Let me verify my information here. It's Suzie Marzley at 650-615-2965 and you want an appointment today for your 2019 Chevy Blazer. Is that correct?
Yes.
Hold on just a minute while I contact them . . . Mrs. Marzley?
I'm here.
I'm sorry but they're not able to work you in today. But can you make it in tomorrow at 7:30?
I guess.
Hold on for just another minute while I grab that appointment time . . . Okay, Mrs. Marzley. You're all set for tomorrow morning at 7:30am.
Good.
They want me to warn you not to be late, and that there will be an initial inspection fee of $55. 
That's okay, as long as they can fix it. Thanks so much for calling for me. With traffic as bad as it is, I'll be lucky if I get home before midnight.
I'm here to assistant you anytime you need it, Mrs. Marzley. You have a good day now.