I need to schedule an appointment to take my car in to Intelligent Auto Solutions.
Is this for repairs of just a general servicing?
Repairs.
What is the problem? 
It's idling rough. A 2008 Chevy HHR.
Okay, when do you want to take it?
As soon as possible, tomorrow if I can. 
They have nothing available for tomorrow. Friday is the earliest appointment.
Friday is okay. What time?
You will need to drop if off before 9 am at the front office.
That's good. Tell them it's for Jane Doe. If they need to contact me the best number is 555-555-5555.
Will you need any other services while it is there? 
Yes, it's due for an oil change also, have them take care of that.
Okay, I have you scheduled for a diagnostic for rough idling and an oil change at Intelligent Auto Solutions Friday morning at 9. They will call you if they need to reschedule or need any other information.
Do you have an estimate on the cost for that? 
Yes, the diagnostic will be $50 and the oil change will be $40. Other fees will depend on what repairs are needed, and they will give you an estimate on that once the diagnostic test is completed. 
That's good. They'll call me with the estimate, right?
Yes. They will not proceed with any work until they get the okay from you. 
That's good. Can you remind me Thursday afternoon about that appointment please?
I have put it on your calendar.