Hi, Angela? I need to make an appointment to get my car checked out as soon as possible.
Yes, Mrs. Monroe I can help you with that. What's wrong with the car?
My brakes have been squealing. I think the brake pads need to be replaced. I don't want to wreck my car.
No, that'd be terrible. We'll get you booked up shortly then.
Thank you. I appreciate that. I don't know much about mechanic shops in the area. Any you'd recommend?
There's a little shop off 4th that does brakes for $200 per axle but are doing a sale currently. BOGO for brake jobs done until March 3rd.
Perfect. So that ends up being $100 per axle?
Correct. I'll go ahead and look at the real-time scheduling application and see when we can get you in. Did you have any preference? 
Today, Tomorrow, or Saturday at the absolute latest.
Okay, they have a slot for 3PM tomorrow. Is that okay?
No I need to pick my son up from school then. Is there anything sooner? 
Okay, well hey! Like I said this is real-time and their 5PM today, which is in 2 hours just cancelled. That slot is free. Can you make it across town?
At 5 PM I should be free. Yes that's perfect, what a useful tool.
It really is. Okay to make the reservation I need a bit more info. To start give me the name of who you want the reservation under, and a phone number for callbacks if needed.
Put down my name or my husbands, we'll both go today at 5. Gary or Susan Monroe at 8594333434.
Susan Monroe. Phone number is 8594333434. I also need the Make, Model, and Year of the car in need of new brakes.
It is a Chevrolet Spark 2014. Can we go ahead and replace all 4 today?
Yes that shouldn't be a problem. Let me see here. That should be everything.
Thank you so much. Can you read it back to me to confirm?
Of course. That's today across town at Gene's Auto Shop on 4th. Appointment today at 5PM for 4 new brakes on you Chevrolet Spark 2014. And the appointment is reserved under Susan Monroe at 8594333434. The estimated fee, as expected, is showing up as $200 plus taxes, already reflecting the discount that brouht us there in the first place. Anything else I can do today ma'am?
No thank you. Have a great day.
You too. Thank you ma'am, goodbye.