I need to get some car repairs done. Can I get an appointment into Intelligent Solutions?
Yes, I can make you an appointment with Intelligent Auto Solutions? Which car would this be for?
It's for the Honda.
And what year and model is the Honda please?
It's the 2015 CRV.
What name and phone number would you like the appointment made under?
My husband is out of town this week, so I'll be taking care of it even though it's his car.
Okay, so remind me your name and phone number please?
Sara Mickleson. 801-555-7436. But the car might already be in their system under Ken Mickelson.
Okay. I'll make the appointment referrencing both of your names. What should I indicate the repair is for?
I have no idea what is wrong but it just failed its emission test. And it's been having a hard time starting. Like about 25% of the time, we have to start it multiple times before it takes. it's not that old of a car.
Okay. They have an opeining next Wednesday at noon.
No, I'm worried the problem is more serious after flunking the emissions test. Plus it would be more convenient to fix while my husband is out of town and not needing the car. Can I get in tomorrow first thing in the morning?
That date and time is not available. However, they do have an opening at 2:00 tomorrow afternoon.
Could I still drop it off before work and then get their shuttle ride to work?
Yes, you may drop it off anytime. The shuttle begins service at 7am.
That would work for me. I don't suppose there is an estimate on what it will cost until they look at it?
There is an assessment fee of $50/hour to dianose the issue.
Okay. Car repairs are always painful, but that seems fair.
Okay, to confirm, I've made an appointment for your 2015 Honda CRV under the name Sara and Ken Mickleson tomorrow at 2:00. They will be expecting you to drop off the car in the morning, and I've alerted the shuttle service that you'll be needing a courtesey ride.
Thank you.
Your welcome.