Make me an appointment for Intelligent Auto Solutions
OK, What name should I make it under?
Becky Sawyer
And what phone number?
885 555-1212
What type of vehicle do you have?
It's a 2018 Prius.
What do you need to have done to the car?
The taillights are not working. I want them checked.
When would you like an appointment for?
I need it for today.
I'm sorry, there is nothing open for today.
When is the soonest I can get it in?
If you could drop it off tonight, they can work you in sometime tomorrow.
Will there be someone there to check me in?
Yes, up until 6pm, after 6pm you can drop the keys into the drop box. 
Great, I'll do that. 
I've made you an appointment to check the taillights for drop off in the morning. There will be a fee of $85
Well done, thank you.
You're welcome, bye