Hi, sorry if I don't sound the clearest, I'm driving. I've been noticing a jerking sensation from my car when braking; I think it may be the transmission. Can you please make an appointment to see the mechanic for me?
Sure thing. Is there a specific mechanic which you would like me to call?
I do. The name of the repair shop is Intelligent Auto Solutions. You don't have to call; you are able to make an appointment directly on their website.
I am on their website now; what is the make, model, and year of your car?
It's a 2017 Acura ILX
Okay, I've input the information. When would you want to bring the car in?
I'm quite nervous driving, and don't want to waste any time with this. Can you please check to see if there's anything this evening?
Unfortunately I'm not seeing any availability for today.
How about first thing tomorrow morning?
They have an appointment at 7:00 AM tomorrow, their first appointment. I will schedule your for this slot. Will I be placing the reservation in your name?
Perfect! And yes, thank you; John Wall. Please include my cell number as well: 555-555-5555
No problem. I just want to make sure what you're experiencing while driving. You said the car was jerking?
Yes, it feels as though something inside the car wants to push it forward. This tends to happen when braking a bit abruptly.
I've noted that word for word to make sure to understand.I see here that the initial inspection fee is $150, are you okay with that?
Yes, that is fine. I don't feel safe driving the car. While I am there, I figure I'll take care of tune up which I've been meaning to get. Please add this to the appointment. Also, does this effect the initial fee?
I have added the tune up to the appointment. From what the system is generating, the tune up will add an additional $50, making the fee $200. Shall I continue with booking?
Yes, this needs to be done and I may as well take care of this while the car is there.
I totally understand. Is there anything else I could do for you?