Hi I need an appointment at Intelligent Auto Solutions for my car please.
I will be happy to take care of this for you.
Thanks, its a 2016 Lincoln MKX.
Okay and what service do you need on the vehicle?
Several trouble lights are on the dashboard and it needs looked at.
Okay so this is urgent?
Yes I would like to have it looked at today if possible.
Sure let me call and see what appointment times they have available.
Okay thanks.
I called and they can look at your vehicle at noon tomorrow.
Well I'm really afraid to drive it is there any way they can get it in today, I'm willing to pay a bit more.
Let me see what I can do.
I appreciate it.
They said they just had a cancellation and if you can have your vehicle at the garage in an hour, at 3:15 pm, they will look at it.
Okay did they say if there would be an extra charge.
They said you wouldn't have to pay extra since you're taking the spot of a cancelled appointment.
Great! Thank you so much
You are welcome, is there anything else I can help you with?
No, thanks again for your help.
Sure, have a good day.