My wife called me that her car acting weird i'm on the road can you make an appointment for me to get her in
I can definitely assist you with that. What is her name and phone number?
Braeden wade 555-1234
Thank you and what is the make, model and year of the vehicle?
2014 mitsubishi mirage
ok and what is the problem she is having?
she presses the breaks and it's taking a really long time to stop
oh my let me see when i can get you in
I appreciate it
Do you know which repair place you want to use?
Intelligent auto solutions
It looks like their next opening is Wed the 10th at 12pm will that work for you?
Oh no I can't have my wife driving around without breaks for 2 days
I understand they have same day emergency appointments but it looks like there is an additional $30 inspection fee is that ok?
Yes that will be fine
ok I can get her in for an emergency appointment today at 4pm how is that?
perfect 
Ok so to verify this is for your 2014 mistubishi mirage the name on the appointment is Braeden Wade phone number 555-1234 the reasoning being that it takes a long time to stop once the brakes are applied, is that all correct?
Yes it is
ok your appointment is all set your initial inspection fee is $100