Hi, I need to make an appointment for my mini-van.
Yes, what is the make, model, and year please?
It is a 2012 Dodge Grand Caravan.
Great. What seems to be the problem?
My check engine light keeps coming on and the temperature seems to be overheating.
Okay. We can get you in in a few days.
I really think I need the van in sooner than that. 
Well, we have something tomorrow. What time could you bring the mini-van in?
I am free before 8AM tomorrow, but I do think that this needs attention before that.
What else concerns you as urgent?
Well, the car also wouldn't start for me several times this week, and I don't want to break down on the way to the shop if I keep waiting.
Yes, I do understand that concern. How about you drop the mini-van off tonight at 5PM and we'll try to take a look at it.
That sounds great! I can do that.
There will be an extra $50 fee for the expedited service, though. Would that be okay?
I suppose that sounds okay. 
There also will be a fee of $80 for inspecting the car to determine the issue. We can call you with a quote to fix afterward.
Ok, that is fine. Thank you.
 Your wecome, and we will see you soon.
You bet.
Great, so we will see you tonight at 5PM with your 2012 Dodge Grand Caravan to check out the check engine light along with the starting problems and overheating. That will be $50 for the expedited service and $80 inspection fee.
Good bye.
Good bye.