Hi Doris, can you call Intelligent Auto Solutions on the phone and see when they can get my car in for some repair work?
Sure, I'll get them on the line right now.
Great, the sooner the better...I need to get this taken car of fast.
What car are you wanting repair work on?
The 2000 Jeep Grand Cherokee
Okay. And what is wrong with it?
I'm having issues with the engine cooling. Not sure if it's the thermostat or something else. May need a radiator flush too.
They want to know if you can have it here tomorrow morning.
I was hoping for something this afternoon. Is that possible.
They don't have anything until tomorrow morning.
Darn. Okay, that will have to work then.
Okay, what number do you want me to give them.
Give them my cell, (605) 555-5444, and tell them to call me Tom, not Thomas. I hate that name.
I know you do. I'll make sure they know. 
Thanks. What time do they want it in the morning?
8:00am is when they open. They said they can get to it right away.
That sounds great.
So, check the engine cooling system, and flush the radiator?
Yeah, flush the radiator if necessary. Basically, find the problem and fix it, and do what's necessary to keep this thing from overheating.
So it's been overheating?
Yes. Sorry, thought I told you that. 
Okay, I have you scheduled at 8:00a.m. at Intelligent Auto Solution for them to check the engine cooling system, possible thermostat, possible radiator flush, possible more if necessary. $80 fee for the initial check with their machine.
$80 before they even know what to fix? I guess that's okay. I'll have it there around 6:30am. Do they want me to put the keys somewhere?
They said they have a key drop box that you can put them in. It's right by the front door.
Okay, thanks. I can manage that.
Do you need a ride in the morning?
Don't worry about it, I'll just get an Uber to the office. 
Okay. Let me know if something changes, and I'll set up a ride for you.
Thank you so much Doris.
You're welcome.