Hi Kathy, this is Beth. I'm calling you from the road right now.
Hi Beth.
I need to make an appointment to have my car inspected and to get a tune up.
Okay, I'll use the Intelligent Auto Solutions online portal to search local auto shops. What make of car do you have?
I have a 2019 Range Rover.
Okay, I'm looking at the portal and they have an appointment open for tomorrow at 2pm in a shop that looks to be about 10 minutes from your home. Do you want me to reserve that time?
Oh no, that's not good. I need an appointment for today the latest, because I'll be catching a flight to Houston tomorrow morning for work.
Okay, let me see what's available.
Thanks, Beth. See what you can do.
Okay, there is a spot available for today at 5pm at a different shop - the last appointment available in the portal.
Okay, I'll take that appointment.
Great - I'm inputting your name, Beth Smith. What phone number do you want to list for the appointment?
I prefer to use my work cell, 917-555-2222.
Okay, I just entered your info and confirmed the appointment for today at 5pm.
Can you tell me where they are located?
The auto shop is at 55 Lake Street, downtown.
That's a little far.
Yes, but it was the only shop that had an available appointment for today.
Well, I guess I don't have a choice. 
I will send you a text with the details of the appointment, but just to review - the appointment is for today at 5pm. The cost of the service is $90, but that price could go up if repairs have to be made.