Can you make me an appointment at Intelligent Auto Solutions?
Okay, when do you need it for?
Well as soon as possible, I just need a tune up but I'm going out of town this weekend
Okay let's get started here, I'll put your name in first, Jane Hobbs, and your phone number 694-989-6352
Alright, what's next?
Now I need to have the make, model & year 
Okay, It's a 2018 Ford Mustang
Alright, now you'll need to choose the date and time for the appointment 
How about the first opening that they have for tomorrow?
They don't have anything left for the morning, the first available one is noon
No, I don't think that will work, I have that lunch meeting remember?
Right! Sorry, I forgot about that. How about 3pm?
Yes, I think that's better, then I'll just head home afterwards
Good idea, no need to come back to the office. Then it's just a tune up right?
Yes, that's it
Okay. And make sure when you take it in they don't try to tell you something needs a repair! 
Oh yeah, I know how mechanics can be but this place isn't like that
Oh good to know, I'll need to take my car there then! 
Yes, you should, they do good work!
Alright, we're all done here. Let me read it all back to you. Jane Hobbs, 694-989-6352, appointment for a tune up tomorrow at 3pm, and there's no fee for inspection either