Hey Donna, I'm driving right now can you make me a car appointment?
Sure thing, do you want to use Intelligent Auto Solutions again?
Yes I liked what they did before. 
Alright. What's wrong with the car?
There is a strange noise coming from inside the glovebox when I turn the car off. It only happens when I use air conditioning. It sounds like a fast pounding. It is kind of scary.
Interesting. I'm looking up available times today
Yes I need this to go in the shop today. It is terrifying.
They have a slot for today at 11AM, and one for 3 PM.
I can't make the 11. I'll take the 3 pm.
Ok great. They also had tomorrow, but I think 3pm is better.
It cannot wait until tomorrow.
Which car are you bringing in?
My 2008 Chevrolet Impala
Which phone number should I put down for the appointment?
Use my work phone
That one is (888) 666-1234 correct?
Correct
Excellent. I have you scheduled for today at 3pm for the mysterious noise
Thanks Donna you're the best
You should get an email in a minute with a reminder and confirmation number for the appointment. The fee for the initial inspection is $50
That's fine. Charge it to my visa
Alright!