Mark, I need to schedule an appointment to find out why the check engine light is on in the Fiesta.
Ok, what shop would you like me to makethe appointment at?
Intelligent Auto Solutions
Ok, what is the make, model and year of the car?
It's a 2015 Ford Fiesta ST.
And when did you want to bring it in?
See if they have anything available on Friday afternoon.
Is that the only time that will work?
You can also try Friday morning, but only if they have shuttle service to get me to the office and back.
OK, and what name and number should use for contact?
They can contact me, Bob Smith, at 555-555-5555
Ok, so what is the problem you want them to look at?
The check engine light is on, and it makes a grinding noise when it goes into gear.
Is this covered by warranty?
I think so. Ask them to check.
Will you be waiting with the car, or dropping it off and picking up?
I'd like to drop off and pick up if they have a shuttle service.  Can you find out if they do?
Ok, but if they don't, you're ok to wait with the car?
Yes.
Ok, they do have shuttle service. So just to confirm, your appointment at Intelligent Auto Solutions is at 2PM on Friday, for a drop-off with shuttle service, they'll be checking out the check engine light and grinding noise. The estimate is $150.
Ok great!
Ok, it's booked!