Hello, I am having a problem with my vehicle and it sounds like it's getting worse, can you book me an appointment with my mechanic?
Sure thing, who do you use? 
Intelligent Auto Solutions
Let me look them up
Sure
I see they have an online interface, how helpful.
Yes, you will need my vehicle information, are you ready?
Yes, go ahead
It is a 2010 GMC Yukon XL
Ok, can you describe the problem?
It feels funny, very shaky when I drive it. And it keeps randomly stalling out.
Ok, it looks like they will have a slot open at 9am.
Oh no, I need to drop it off tonight, I am so worried that I am going to end up stranded somewhere!
Let me see what I can do.
Please do
You can drop it off by close of business tonight and they will get to it as soon as possible.
Oh wonderful, thank you
Yep, anything else I can do for you? 
No, that is it for now, thanks for your help. 
No problem, bye!