I need to make an appointment for my car at Intelligent Auto Solutions
OK, under what name?
Andrea Smith
And your phone number?
689 555-8970
What is the make and model of your car?
It's a 2016 Dodge Neon
And what issue are you having with the vehicle?
The check engine light is on.
When would you like to schedule the appointment?
Today if possible.
There is nothing available today. The first available appointment is tomorrow morning at 8am.
OK, that's fine
I'll schedule it for you. You may drop the car off the night before if you wish and use the key drop. 
OK, I'll do that. 
I've scheduled you an 8am appointment for tomorrow to check the engine light. The charge will be $77, is that OK?
Yes, that's OK
Do you need the address for Intelligent Auto Solutions?
No, I've been there before. 
OK, is there anything else I can help you with?