I need to make a car service appointment with Intelligent Auto Solutions.
OK, they'll want to know the nature of the problem.
The "Check Engine" light keeps coming on and turning off at random times when I'm driving.
What kind of vehicle is it?
It's a Kia Rio.
What year is it?
It's a 2016.
Great, would tomorrow morning be a time to drop it off.
No, that's the problem, I have to drive to St Louis tomorrow for business and must get it looked at today.
Intelligent Auto Solutions offers an Emergency Service where a mechanic can stay late, but there is an additional fee.
What does it cost?
It's the standard labor rate plus 50% because the mechanic has to be paid overtime.
I'll pay it as I must hit the road tomorrow morning.
There's no guarantee that they can fix it in time.
I'll take my chances and just rent something if he can't fix it.
OK, I'll need your name and phone number.
It's Jon Stiles, 202-555-1234
You can drop it off anytime before 5pm.
Great, is there some pre-payment and if so, how much is it.
The assessment fee is $50.
OK.
So you'll drop off your 2016 Kia Rio to have an intermittent Check Engine light checked, before 5pm today is this alright for you?
It's fine.
Can I help you with anything else.