Hello Sam, can you please help me make an appointment with an auto mechanic?
Sure thing Nancy. Is there a preferred car shop you'd like to use?
Yes, please setup an appointment with Intelligent Auto Solutions on Madison Boulevard.
Alright, I'll look them up and prepare an appointment. What's the make, model, and year of your car?
It's a 1996 Mercury Villager.
Ok, got it. Can you tell me what's wrong with the car?
Yes, there's a rattling noisy in the padding of the roof when I'm driving. It only appears to make a rattling noise when the car is going faster than 40 miles per hour.
Thanks, I've got that down. I'm assuming you'll want to get the car into the shop as early as possible. The earliest opening they have is this Thursday morning at 8 AM. Will that work for you?
I'll need to get the repairs done earlier than that. I have guests over Wednesday morning, and I'll be driving them around town. Can you get an earlier appointment elsewhere?
I'll check other Intelligent Auto Solutions retail locations. I've found another chain store on University Drive that has an availability for Tuesday afternoon at 1 PM. Will that work for you?
Yes, that works. Please go ahead and make the reservation.
Ok. What name and phone number do you want me to put the appointment down for?
Please use my husband's name and number since he'll be dropping it off. His full name is John Carpenter, and his cell number is 254 256 1743.
I've gotten it all down. To confirm, I'll be making an appointment at Intelligent Auto Solutions on University Drive for this Tuesday afternoon at 1 PM under your husband's name John Carpenter for your 1996 Mercury Villager. I will let them know that the issue is with some noises in the roof padding at speed. Does this all sound correct to you?
Yes, that sound right. thank you. Do you know how much it will cost?
Their website shows that an initial inspection will cost $100. Labor is billed at a rate of $120 per hour. If they have to replace the roof padding, it'll be $100 for materials and an estimated two hours for labor. 
Ok, thanks. Please proceed with making the appointment.
Sure thing Nancy. I've gone ahead and made the reservation online. They've provided a service reference number of 295829.
Thanks Sam.
You're very welcome Nancy. Is there anything else I can help you with?
That's it, thanks.
Sure thing. Good-bye!