Hello Karen, are you there?
Yes I am how can I be of service?
I am looking for a place to have dinner so I need a reservation .
Okay what time Day/Date - Time - Number of people will be in your party 
lets say 15-20 at 9pm on April 15
Okay so a big party?
Yes. 
Okay what resturants would you be interested in?
Olive Garden, Red Lobster, PF Changs, Macrooni Grill
Okay. well two of them are available. 
Okay which ones.
Macorroni Grill and Pf Changs. There available for the time you requested.
Awesome. Let go with PF Chang.
Okay. 
That's inside correct?
Yes, oh sorry PF changs are all booked.
Okay. Let's go with Macorroni Grill.
Okay, sorry about that.
No problem. 
Okay looks like everything is set to go for your reservation.
Thanks for your help. 
No problem.
Do I give them my first name when I arrive. 
Yes. 
Okay. 
Anything else?
No, that is all. 
Okay. All details will be sent to your phone. 
Okay great. 
Have a good day.