Hello, can you help me schedule an auto appontment?
Certainly. Do you have a shop preference?
Intelligent Auto Solutions
Ok. Let me access their scheduling system.
Ok, I'd like to get in today if possible.
Sure. Can you tell me a bit about the problem you are having?
My breaks seem to not be working well, I have to slam on them to get my car to stop.
Ok. It looks like there is an appointment at 4 pm today.
Is there anything earlier? Like before noon today?
Let's see. There is a 10:45am today available.
That will work perfect. Please schedule me.
Ok. Let me collect a little more data. What is the year, make and model of your car?
2010 Dodge Caravan
OK. And a phone number in case the shop needs to contact you.
My cell is best, 123-456-5434
Ok, Booking now. Your confirmation number is 3423435
Thank you. Can you send me directions to the shop from my workplace?
Yes, texting now. 
Just received, thank you.
I will also send an appointment reminder 30 minutes prior.