I would like to schedule a diagnostic test on my car.
What's your first and last name and phone number? Okay, what is the make and model of your car
My name is Kyle Mattersen. My number is a 516-548-1256. Ford Edge
Thanks Kyle. What year model is it?
Oh, it is a 2015 model.
Okay, give me some more details about what you're experiencing.
Well for one thing I have some rumbling taking place in the engine bay.
How bad is the rumbling?
It vibrates and sputters quite a bit, especially when the car is stopped.
Is your check engine light on?
No, the service engine soon light is on.
Is there anything else you can tell me?
Yes, I ran over a curb and I want to get the problem solved as soon as possible.
Okay, let me get you set up for an appointment.
Excellent, today is Monday, can I come in sometime tomorrow?
Okay, I don't have any open slots for tomorrow morning.
I really would like an appointment then for tomorrow afternoon, say around 1:30 pm
Let me check to see if that is available, we usually don't have a lot of 'walk-ins' at that time.
Yes, please do this is an emergency and I am desperate to get the car fixed.
Okay, I have good news for you. Tuesday at 1:30 has been confirmed for you, Mr. Mattersen.
Okay great. You saved a life with that appointment.
I am glad to hear that, is there anything else I can do for you today?
Yes, I would like to know the fee for the diagnostic test.
Sure, we have three main tests which are priced at $49.99 for a regular check, $99.99 for a premium check, and $149.99 for a silver check with first issue repair combined with parts and labor.
What do you mean by first repair with parts and labor.
Oh, this means that we fix the first registered issue on the diagnostic test for that set fee.
Alright, I think I will pass on that and do the regular check for $49.99
Alright, that's not a problem. So let me confirm with you. I have an appointment at 1:30 pm on Tuesday afternoon for Mr. Kyle Mattersen. The vehicle is a 2015 Ford Edge and we are doing a regular diagnostic check.
Yes sir, those are the details, thank you very much. I sincerely appreciate it, that's all. I will decide what will be the next step after the test is finished.
Okay thank you so much for calling, Intelligent Auto Solutions. Have a great day.