Can you make me an appointment to bring my car to the mechanic's?
Sure, which one?
Intelligent Auto Solutions.
Got it, what's wrong with it?
It's stalled on me a few times while at stoplights, it's pretty scary.
Okay, what is the car make and model, and year?
It's a 2003 Chrysler PT Cruiser.
Okay, I'll make a note of that.
Can you book the appointment online right now? I really want to get it looked at as soon as possible.
Of course! What time is good for you?
I think it's closed for the evening, but anytime in the morning is fine.
Okay, let me check that for you. The earliest appointment they have tomorrow is at 9am. Is this okay?
Yes, that's fine thank you. Tell them I'm Vicky Vale, I'm a regular.
Sure, I'm booking that right now for you. What number should I give them?
555-123-4567, my work number.
Okay, I'm including that in the reservation. 
Awesome, thanks. Does it say what the inspection fee is?
It's a $10 charge to inspect it.
Okay, that's fine. Can you run all that back by me, so I can make sure we're on the same page?
Certainly. You, Vicky Vale, are bringing your 2003 Chrysler PT Cruiser to Intelligent Auto Solutions tomorrow at 9 am. Your phone number is 555-123-4567.
And what is wrong with it?
It's stalled at times while you were stopped at traffic lights.
Yes, that's correct. Just making sure! And the fee is $10?
Right. 
Okay, thank you so much. I can't wait to get that fixed, I just don't feel comfortable driving my car around the way it is!
No problem!