My car is making strange noises. I think its the brakes.
Sure. What is the make, model, and year?
2002 honda civic
What kind of sound is it making?
A squeaking sound when I apply the brakes.
Anything else? 
It shakes slightly as well.
When you apply the braakes?
Yes.
Is there any particular place you would like to go?
No call around and find some prices. Its most likely the brakes. 
Is there a particular time you would prefer?
As soon as possible. It's pretty urgent.
Is price or time more important. 
I will pay more if they can get to it quickly.
Okay. Ill get rates as well as appointment times. It will most likely be tomorrow at the earliest
I'd prefer a morning appointment. 
would your prefer 8AM or 10:30 AM? The 10:30 is cheaper by $200.
I'll take the 10:30. The deal is much better.
I will schedule it immediately.