Hey there. I need to get my car in to the shop to get it looked at.
OK, I can handle that for you. Let me pull up their website. OK, what's your car's make, model, and year again?
A 2009 Ford Focus.
Alright. I need to put your phone number down, can you give me your name and number that you want in there?
John Rico, 596-394-6788.
Alright. What's the issue you're having?
I was at the gas station earlier, and when I tried to start the car up again it wouldn't start. After one of the gas station attendants did some stuff under the hood it managed to start, but I need to get it checked out.
Thanks, just a second. OK, it looks like they have an opening tomorrow morning at 9 AM.
Is there any chance we can get it in tonight?
Hmm, let me see. Well, there's a request for emergency button, do you want me to try that?
Yes, please. I'd love to get it fixed tonight.
OK, I can get you in at 7 PM tonight, but it will cost extra since they're squeezing you in last minute.
I suppose that's ok. Go ahead and set it up.
Alright. Is there anything else I can put in the request?
I suppose throw in an oil change request if they'll do it.
OK, done. 
Great! So everything is good to go?
Yes, you have an appointment at 7 PM tonight for your 2009 Ford Focus to look at the reason your car wouldn't start, the fee for them looking at it is a $75 inspection fee plus whatever it may cost to fix the issue.
OK. Thanks, have a good night!
You too.