Hi, I need to bring my car in for a check, there is a light on on my dash.
Hello and thank you for calling Intelligent Auto Solutions, may have your name and phone number please in case we get disconnected?
My name is Ryan Mcflabe and my phone number is 444-444-4444.
Thank you Mr Mcflabe, I see here that you drive a 2016 Subaru Impreza, correct?
That is correct.
What seems to be the problem?
There are several warning lights that appeared on the dash after freezing weather last night and I want to bring it in and have it looked at.
We can certainly get you in for an appointment, when would you be able to bring it in?
I would like to bring it in as soon as possible.
Let me see, we have an opening in two days, would that work?
I'm very concerned because there are several lights all on at once, is there any way I could bring it today?
I understand, have you been able to drive the car?
Yes, I drove it slowly around the block and didn't notice anything strange, but the lights definitely have me concerned.
Alright, since it is early in the morning let me go talk to our mechanic and see if we can make an opening in the schedule, may I place you on hold?
Sure
Thank you for holding, we could fit you today if you are able to drop the car off by 10am, would work for you?
Yes, thank you!
The cost of the initial inspection would be $50. 
That's fine.
To confirm, you are bringing the car in for several warning lights that appeared this morning, and the car so far been drivable without other signs of problems. The appointment is for 10am this morning and the cost of the initial appointment is $50 and the best phone number to reach you at is 444-444-4444?