Research

Access the Data Market and User Research

Market Research

User Research

Audience Personas

Expert Interviews

• Interviewee: Julien, Los Angeles Department of Neighborhood Empowerment
  • Date: 2021-10-15
  • Method: Group Zoom Meeting
  • Recording
  • Questions
  • Presentation Slides
  • Raw Notes
  • Julien's Recommendations
    • The website should
      • not be overloaded with information.
      • feel like it was designed for the intended user.
      • shows you how to access data
      • teaches users that if data is not readily accessible, how to advocate using a collaborative approach with the city (e.g., teaching users how to contact a local city’s Chief Data Officer vs jumping straight to a CPRA request.
      • allow users to find what they’re looking for within 3 clicks.
      • communicate to users that they should be careful about drawing (improper) solutions from data sets.

Graphical representation of user persona and our engagement strategy