Empty folder after installation

Hiya, I have tried installing NoteBookFanControl.1.5.0 many times but for some reasons, after installation, all I get is an empty folder.There is no link to the application neither on desktop or in programmes, and in my C:\Program Files (x86)\NoteBook FanControl . there is only one folder which is 'plugin' and it is empty as well.

I thought the antivirus was deleting it, but it wasn't and I am not sure what might be the cause.
Before it was working till I tried the beta.Even the beta doesn't work on my laptop.Empty folder
I am on HP Zbook G3

thank you for your help.

[hirschmann]

Try disable your anti virus during the setup process. If it still doesn't work, please post the setup logs.
The setup creates 2 log files in the %temp% directory. The file names start with NoteBook_FanControl_.

From my C:\Users\zbook\AppData\Local\Temp\NoteBook_FanControl_20170618111503
I have no antiviurs running (Thanks for your help)

[3384:3388][2017-06-18T11:15:03]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\zbook\AppData\Local\Temp\{07CA2F08-E979-407B-B08B-8E0F48E4B255}\.cr\NoteBookFanControl.1.5.0.setup.exe
[3384:3388][2017-06-18T11:15:03]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]NoteBook FanControl'
[3384:3388][2017-06-18T11:15:03]i009: Command Line: '-burn.clean.room=C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe -burn.filehandle.attached=488 -burn.filehandle.self=492'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\zbook\Downloads\Programs\'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\zbook\AppData\Local\Temp\NoteBook_FanControl_20170618111503.log'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleName' to value 'NoteBook FanControl'
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Stefan Hirschmann - StagWare'
[3384:33A0][2017-06-18T11:15:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3384:33A0][2017-06-18T11:15:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.5.0.0'
[3384:3388][2017-06-18T11:15:03]i100: Detect begin, 2 packages
[3384:3388][2017-06-18T11:15:03]i000: Setting string variable 'NETFRAMEWORK45' to value '460805'
[3384:3388][2017-06-18T11:15:03]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
[3384:3388][2017-06-18T11:15:03]i103: Detected related package: {CE2D4D25-DF9B-4E9D-A4CB-2E4545271F70}, scope: PerMachine, version: 1.5.3.0, language: 0 operation: Downgrade
[3384:3388][2017-06-18T11:15:03]i101: Detected package: NetFx45Web, state: Present, cached: Complete
[3384:3388][2017-06-18T11:15:03]i101: Detected package: NbfcSetup.msi, state: Obsolete, cached: None
[3384:3388][2017-06-18T11:15:03]i199: Detect complete, result: 0x0
[3384:3388][2017-06-18T11:15:04]i200: Plan begin, 2 packages, action: Install
[3384:3388][2017-06-18T11:15:04]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
[3384:3388][2017-06-18T11:15:04]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3384:3388][2017-06-18T11:15:04]i201: Planned package: NbfcSetup.msi, state: Obsolete, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[3384:3388][2017-06-18T11:15:04]i299: Plan complete, result: 0x0
[3384:3388][2017-06-18T11:15:04]i300: Apply begin
[3384:3388][2017-06-18T11:15:04]i010: Launching elevated engine process.
[3384:3388][2017-06-18T11:15:05]i011: Launched elevated engine process.
[3384:3388][2017-06-18T11:15:05]i012: Connected to elevated engine.
[31FC:3288][2017-06-18T11:15:05]i358: Pausing automatic updates.
[31FC:3288][2017-06-18T11:15:05]i359: Paused automatic updates.
[31FC:3288][2017-06-18T11:15:05]i360: Creating a system restore point.
[31FC:3288][2017-06-18T11:15:05]i361: Created a system restore point.
[31FC:3288][2017-06-18T11:15:05]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, options: 0x7, disable resume: No
[31FC:3288][2017-06-18T11:15:05]i000: Caching bundle from: 'C:\Users\zbook\AppData\Local\Temp\{1106083F-40EC-4933-87CE-3BF230188CE5}\.be\NoteBookFanControl.setup.exe' to: 'C:\ProgramData\Package Cache\{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe'
[31FC:3288][2017-06-18T11:15:05]i320: Registering bundle dependency provider: {666d9f07-291b-44a5-b86f-d5240e78692d}, version: 1.5.0.0
[31FC:3288][2017-06-18T11:15:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, resume: Active, restart initiated: No, disable resume: No
[31FC:3288][2017-06-18T11:15:05]i325: Registering dependency: {666d9f07-291b-44a5-b86f-d5240e78692d} on package provider: {00111A7A-77A7-4AC6-A272-A56DFAD517E7}, package: NbfcSetup.msi
[31FC:3288][2017-06-18T11:15:05]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, resume: ARP, restart: None, disable resume: No
[31FC:3288][2017-06-18T11:15:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{666d9f07-291b-44a5-b86f-d5240e78692d}, resume: ARP, restart initiated: No, disable resume: No
[3384:3388][2017-06-18T11:15:06]i399: Apply complete, result: 0x0, restart: None, ba requested restart:  No
[3384:3388][2017-06-18T11:15:07]i500: Shutting down, exit code: 0x0
[3384:3388][2017-06-18T11:15:07]i410: Variable: InstallFolder = C:\Program Files (x86)\NoteBook FanControl
[3384:3388][2017-06-18T11:15:07]i410: Variable: NETFRAMEWORK45 = 460805
[3384:3388][2017-06-18T11:15:07]i410: Variable: ProgramFilesFolder = C:\Program Files (x86)\
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleAction = 5
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleElevated = 1
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleFileVersion = 1.5.0.0
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleInstalled = 0
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleLog = C:\Users\zbook\AppData\Local\Temp\NoteBook_FanControl_20170618111503.log
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleManufacturer = Stefan Hirschmann - StagWare
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleName = NoteBook FanControl
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleOriginalSource = C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\zbook\Downloads\Programs\
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleProviderKey = {666d9f07-291b-44a5-b86f-d5240e78692d}
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleSourceProcessFolder = C:\Users\zbook\Downloads\Programs\
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleSourceProcessPath = C:\Users\zbook\Downloads\Programs\NoteBookFanControl.1.5.0.setup.exe
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleTag = 
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixBundleVersion = 1.5.0.0
[3384:3388][2017-06-18T11:15:07]i410: Variable: WixStdBALanguageId = 1033
[3384:3388][2017-06-18T11:15:07]i007: Exit code: 0x0, restarting: No

[hirschmann]

The setup skips the installation of NBFC because it seems like it is already installed.
Try to uninstall NBFC via "Programs and Features" and then run the setup again.

I don't see NBCF File in my "Programs and Features".

I once once uninstalled an unknown program from my pc, I'm afraid it might be it.if there's no other way I think I will make a fresh installation of my oS

[hirschmann]

Reinstalling your OS because a setup failed is a bit of an overkill :)

Start a powershell session and paste this script:

$softwareName = 'NoteBook FanControl'
$installerName = '*NoteBookFanControl.setup.exe*'
$local_key     = 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*'
$machine_key   = 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*'
$machine_key6432 = 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*'

$key = @(Get-ItemProperty -Path @($machine_key6432,$machine_key, $local_key) `
                          -ErrorAction SilentlyContinue `
         | ? { $_.DisplayName -like "$softwareName" -and $_.BundleCachePath -like "$installerName"})
	 
$key | % { 
  $_
  & $_.BundleCachePath
}

It should launch the setup and allow you to uninstall NBFC. If it doesn't launch the setup. please post the output of the script here.

Results shwon bellow-It did uninstall.But the issue persist.It's not working.(when I install it,I am able to uninstall from the programmes and features though).

PS C:\Users\zbook> $softwareName = 'NoteBook FanControl'
$installerName = 'NoteBookFanControl.setup.exe'
$local_key = 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Uninstall*'
$machine_key = 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall*'
$machine_key6432 = 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall*'

$key = @(Get-ItemProperty -Path @($machine_key6432,$machine_key, $local_key) -ErrorAction SilentlyContinue
| ? { $.DisplayName -like "$softwareName" -and $.BundleCachePath -like "$installerName"})

$key | % {
$_
& $_.BundleCachePath
}

BundleCachePath : C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe
BundleUpgradeCode : {{5602C3F6-014B-41DD-B89F-14BCB1701B57}}
BundleAddonCode : {}
BundleDetectCode : {}
BundlePatchCode : {}
BundleVersion : 1.5.0.0
BundleProviderKey : {666d9f07-291b-44a5-b86f-d5240e78692d}
BundleTag :
EngineVersion : 3.10.3.3007
DisplayIcon : C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe,0
DisplayName : NoteBook FanControl
DisplayVersion : 1.5.0.0
Publisher : Stefan Hirschmann - StagWare
ModifyPath : "C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe" /modify
NoElevateOnModify : 1
QuietUninstallString : "C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe" /uninstall
/quiet
UninstallString : "C:\ProgramData\Package Cache{666d9f07-291b-44a5-b86f-d5240e78692d}\NoteBookFanControl.setup.exe" /uninstall
EstimatedSize : 1964
Resume : 3
Installed : 1
PSPath : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\U
ninstall{666d9f07-291b-44a5-b86f-d5240e78692d}
PSParentPath : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\U
ninstall
PSChildName : {666d9f07-291b-44a5-b86f-d5240e78692d}
PSDrive : HKLM
PSProvider : Microsoft.PowerShell.Core\Registry

PS C:\Users\zbook>

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