Reolink integration no longer shows: A) Person, Vehicle, Pet binary sensors; B) PTZ preset select entities

[gh69]

The problem

Reolink integration connected solely to NVR (RLN8-410) with various types of Reolink cameras only shows the basic Motion binary sensor and no longer shows the Person, Vehicle, Pet binary sensors. On PTZ cameras, although it does show the PTZ button entities, it no longer shows the PTZ preset select entities.

This integration has been working flawlessly since it went live, with all camera sensors and controls from each camera being made visible to HA through the integration to just the NVR. I decided to change the channel order on the NVR itself and rather than trying to update HA integrated entities to match the new camera ordering, I just removed the ReoLink integration (and all associated entities), rebooted, and started over by re-adding the ReoLink integration and connecting back to the NVR. All cameras showed up again, however this time not all sensors and controls showed up. All cameras show the motion binary sensor, but none of the cameras show the Vehicle, Person, or Pet binary sensor. I have PTZ cameras which previously showed a selection box for PTZ mode but these no longer show up, though the button controls for PTZ did show up. There have been no firmware changes to any of my cameras or my NVR and I did not perform this action alongside any HA updates. All cameras and the NVR are setup with uPNP, Enable UID, basic service (port 9000), HTTPS (443), RTSP (554), and ONVIF (8000). Any idea why these sensors no longer appear when the integration auto-detects the NVR and adds the individual child devices? I do see some errors in the log.

What version of Home Assistant Core has the issue?

core-2023.9.1

What was the last working version of Home Assistant Core?

core-2023.9.1

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink IP NVR/camera

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: homeassistant.components.reolink.host
Source: components/reolink/host.py:615
Integration: Reolink IP NVR/camera (documentation, issues)
First occurred: 03:48:23 (2 occurrences)
Last logged: 03:48:24

    Error processing ONVIF event for Reolink CamNVR: 2
    Error processing ONVIF event for Reolink CamNVR: 9

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/reolink/host.py", line 615, in _process_webhook_data
    channels = await self._api.ONVIF_event_callback(message)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/reolink_aio/api.py", line 4302, in ONVIF_event_callback
    self._ai_detection_states[channel]["face"] = state
    ~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^
KeyError: 2





Logger: homeassistant.components.reolink.host
Source: components/reolink/host.py:615
Integration: Reolink IP NVR/camera (documentation, issues)
First occurred: 03:48:23 (1 occurrences)
Last logged: 03:48:23
Error processing ONVIF event for Reolink CamNVR: 4

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/reolink/host.py", line 615, in _process_webhook_data
    channels = await self._api.ONVIF_event_callback(message)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/reolink_aio/api.py", line 4308, in ONVIF_event_callback
    self._ai_detection_states[channel]["dog_cat"] = state
    ~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^
KeyError: 4




 Logger: reolink_aio.api
Source: components/reolink/host.py:89
First occurred: 03:48:22 (3 occurrences)
Last logged: 03:48:22

    Host 192.168.0.89:443 error mapping response to channels, received 119 responses while requesting 158 responses
    Camera Entrance Camera reported to support zoom, but zoom range not available
    Camera Patio Camera reported to support zoom, but zoom range not available

Additional information

As mentioned, all cameras are connected to the NVR and only the NVR is integrated via the ReoLink integration and before doing a fresh re-add of this integration, all cameras' sensors (pet, vehicle, and person) and controls were visible and usable in HA. Here are the camera types just in case you are interested:

Reolink RLC-511WA (now missing binary sensors Person and Vehicle)
Reolink Duo 2 WiFI (now missing binary sensors Person, Pet, and Vehicle)
Reolink E1 Pro (now missing binary sensors Person and Pet; missing select entity PTZ preset)

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

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[starkillerOG]

@gh69 My guess is you setup the reolink integration to fast after rebooting the NVR, the NVR was probably still booting up.
Please remove the reolink integration from HomeAssistant and restart HomeAssistant. Then power cycle the NVR (do take out the power plug wait 15 seconds and plug it back in, this will also reboot the PoE cameras connected, otherwise those are not rebooted), wait at least 10 minutes to make sure all cameras and NVR are booted up again.
Then setup the reolink integration again.

Please let me know if that worked.

[gh69]

That did it! ...well sort of... My NVR has no POE cameras connected to it...only wifi cams. Previously, when I rebooted the NVR, I did wait quite a while before playing with the HA integration but I hadn't rebooted the individual wifi cams that connect to it. So this time, I shut down and cut power to the NVR and then also cut power to each wifi camera for several minutes to assure that each did full reboot. As before, I removed the Reolink integration and restarted HA. After the NVR power was restored and 10 minutes after it was up and running, I ran through the HA reolink integration setup process again and all cameras were added with all expected sensors and select entities. I'm thinking that the reboot of the connected wifi cameras was necessary! Thanks again!

[starkillerOG]

@gh69 Glad you got it sorted out and you are back up and running!

If you appreciate the reolink integration and want to support its development, please consider sponsering the upstream library or purchase Reolink products through this affiliate link.

[Chaoscontrol]

Sorry for hijacking the thread but I'm trying to find how to contact you @gh69 about this[private repository] and this.

Can you please add me on Discord (chaos0000) for a quick chat?