LG ThinQ - Entities not detected

[service-paradis]

The problem

I recently installed the new LG ThinQ integration. I created a Personal Access Token (PAT) and configured it using my region settings. The logs show no errors, and it appears the connection using my PAT is working correctly. However, none of my devices seem to be added to Home Assistant.

To further troubleshoot, I used Postman to interact with the API and verify its functionality. My devices are successfully listed when I make a request to https://api-aic.lgthinq.com/devices, as shown below:

{
  "messageId": "{MESSAGE_ID}",
  "timestamp": "2024-11-08T13:36:36.574458",
  "response": [
    {
      "deviceId": "{DEVICE_ID}",
      "deviceInfo": {
        "deviceType": "DEVICE_WASHER",
        "modelName": "Normal-201",
        "alias": "Laveuse",
        "reportable": true
      }
    },
    {
      "deviceId": "{DEVICE_ID}",
      "deviceInfo": {
        "deviceType": "DEVICE_DRYER",
        "modelName": "Normal-202",
        "alias": "Sécheuse",
        "reportable": true
      }
    }
  ]
}

However, when I attempt to fetch details for each device individually using https://api-aic.lgthinq.com/devices/{DEVICE_ID}, substituting {DEVICE_ID} with the corresponding deviceId from the initial response, I receive a 404 Not Found error.

Additionally, I noticed that the deviceId values returned from the API don’t match the format shown in the API documentation (e.g., 07dcf5b1-fd14-104d-8d6a-203dbdb9b139). The IDs I receive have no dashes.

Any insights into why my devices aren’t being added to Home Assistant?

What version of Home Assistant Core has the issue?

core-2024.11.0

What was the last working version of Home Assistant Core?

core-2024.11.0

What type of installation are you running?

Home Assistant OS

Integration causing the issue

LG ThinQ

Link to integration documentation on our website

https://www.home-assistant.io/integrations/lg_thinq

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @LG-ThinQ-Integration, mind taking a look at this issue as it has been labeled with an integration (lg_thinq) you are listed as a code owner for? Thanks!

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[alessandrobenevelli]

hello, what key did you use to pass the PAT in postman? Could you post the full payload of the call in postman?
Thanks

[service-paradis]

Pat was sent using Authorization header as Bearer {MY_PAT}.

I used https://api-aic.lgthinq.com/devices for the URL using aic since I'm in North-America.

I sent every other header as mentioned in the API documentation:

• x-country
• x-client-id
• x-service-phase
• x-message-id
• x-api-key

Not really sure how that is important though. Just want to know why I can see my devices using Postman, but I cannot see them in Home Assistant.

[robertklep]

FWIW, my issue might be related: I have three air conditioners (all three showing in the LG ThinQ app), but only one is imported into HA.

[laosz77]

Similar at me: I also have three air conditioners (same types (S09ET) and all three showing in the LG ThinQ app), but only 2 of 3 was imported into HA.

[LG-ThinQ-Integration]

@service-paradis
Thank you for your report.
Please 'Enable debug logging' and 'Reload' in integration/lg_thinq, and check the result.
You can get the logs of API and result if has failed.

--
2024-11-11 12:07:24.365 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=GET, headers=

[laosz77]

@service-paradis Thank you for your report. Please 'Enable debug logging' and 'Reload' in integration/lg_thinq, and check the result. You can get the logs of API and result if has failed.

-- 2024-11-11 12:07:24.365 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=GET, headers=

Reload worked, now 3 of 3 air conditioner is visible.
Thanks!

[robertklep]

Same here, all 3 air conditioners were imported 👍🏻

[service-paradis]

@LG-ThinQ-Integration Thank you for the follow up. Nothing went wrong in the log. In fact, it looks like it fetches my devices. Unfortunately, my devices are still not showing. Here is the output:

2024-11-11 08:14:18.843 DEBUG (MainThread) [homeassistant.components.lg_thinq.mqtt] async_end_subscribes
2024-11-11 08:14:18.899 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=DELETE, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/client, kwargs={'json': {'type': 'MQTT', 'service-code': 'SVC202', 'device-type': '607', 'allowExist': True}, 'timeout': 15}
2024-11-11 08:14:20.309 DEBUG (MainThread) [thinqconnect.mqtt_client] Delete client register, result: {}
2024-11-11 08:14:20.318 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=GET, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/devices, kwargs={'timeout': 15}
2024-11-11 08:14:20.542 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=GET, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/devices/.../profile, kwargs={'timeout': 15}
2024-11-11 08:14:20.547 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=GET, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/devices/.../profile, kwargs={'timeout': 15}
2024-11-11 08:14:20.998 INFO (MainThread) [homeassistant.components.binary_sensor] Setting up lg_thinq.binary_sensor
2024-11-11 08:14:21.000 INFO (MainThread) [homeassistant.components.climate] Setting up lg_thinq.climate
2024-11-11 08:14:21.001 INFO (MainThread) [homeassistant.components.event] Setting up lg_thinq.event
2024-11-11 08:14:21.002 INFO (MainThread) [homeassistant.components.fan] Setting up lg_thinq.fan
2024-11-11 08:14:21.006 INFO (MainThread) [homeassistant.components.number] Setting up lg_thinq.number
2024-11-11 08:14:21.008 INFO (MainThread) [homeassistant.components.select] Setting up lg_thinq.select
2024-11-11 08:14:21.009 INFO (MainThread) [homeassistant.components.sensor] Setting up lg_thinq.sensor
2024-11-11 08:14:21.012 INFO (MainThread) [homeassistant.components.switch] Setting up lg_thinq.switch
2024-11-11 08:14:21.013 INFO (MainThread) [homeassistant.components.vacuum] Setting up lg_thinq.vacuum
2024-11-11 08:14:21.014 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=GET, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/route, kwargs={'timeout': 15}
2024-11-11 08:14:21.136 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=POST, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/client, kwargs={'json': {'type': 'MQTT', 'service-code': 'SVC202', 'device-type': '607', 'allowExist': True}, 'timeout': 15}
2024-11-11 08:14:21.876 DEBUG (MainThread) [thinqconnect.mqtt_client] get_root_certificate. url=https://www.amazontrust.com/repository/AmazonRootCA1.pem
2024-11-11 08:14:22.705 INFO (MainThread) [thinqconnect.mqtt_client] Request client certificate, body: {'service-code': 'SVC202', 'csr': '...'}
2024-11-11 08:14:22.706 DEBUG (MainThread) [thinqconnect.thinq_api] async_request. method=POST, headers={'Authorization': 'Bearer ...', 'x-country': 'CA', 'x-message-id': '...', 'x-client-id': '...', 'x-api-key': '...', 'x-service-phase': 'OP'}, url=https://api-aic.lgthinq.com/client/certificate, kwargs={'json': {'service-code': 'SVC202', 'csr': '...'}, 'timeout': 15}
2024-11-11 08:14:23.130 DEBUG (MainThread) [thinqconnect.mqtt_client] Request client certificate, result: {'resultCode': '0000', 'result': {'certificatePem': '...', 'subscriptions': ['app/clients/.../push', 'app/clients/.../inbox'], 'publications': ['app/clients/.../outbox']}}
2024-11-11 08:14:23.131 DEBUG (MainThread) [homeassistant.components.lg_thinq.mqtt] async_start_subscribes
2024-11-11 08:14:23.267 DEBUG (MainThread) [thinqconnect.mqtt_client] Connecting to endpoint=a3phael99lf879-ats.iot.us-west-2.amazonaws.com, client_id: ...
2024-11-11 08:14:23.893 DEBUG (MainThread) [thinqconnect.mqtt_client] Connect with session_present : True
2024-11-11 08:14:24.000 DEBUG (MainThread) [thinqconnect.mqtt_client] Complete subscription!

[LG-ThinQ-Integration]

@service-paradis
Thanks for attaching the log. It seems that your device information does not appear to be typical in the device list query results.. Let me check it out further.

[LG-ThinQ-Integration]

@service-paradis
First, check if your devices support WiFi. It seems that since your devices are NFC/non-WiFi models, so they can't be controlled via ThinQ Connect.

[service-paradis]

Oh, that is quite embarrassing, you're right... Sorry for this and thank you for the follow up!