Switchbot Bluetooth - impossible to change mind after selection between account login and manual encryption key entry without HA reboot

[kitor]

The problem

I'm adding Switchbot Lock Pro. It was auto detected, and after using add/create button I was notified (as expected) that it needs encryption key and asked if I want to go with Account or manual encryption key entry method.

After selecting encryption key I'm asked for Key ID and Encryption key - again, as expected. The issue is I changed my mind and wanted to log in to the account - just to find this is impossible.

There's no "back" button, if I close the dialog with X and try to add device again - I'm greeted directly with the encryption key dialog. Same happens if I access HA from other computer or companion app.

I found out that the same story happens if Account method is selected. The only way I found to get back to the method selection menu is by rebooting HA instance (not config reload, full reboot)

What version of Home Assistant Core has the issue?

core-2025.10.1

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Switchbot Bluetooth

Link to integration documentation on our website

https://www.home-assistant.io/integrations/switchbot/

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @Danielhiversen, @RenierM26, @murtas, @Eloston, @dsypniewski, @zerzhang, mind taking a look at this issue as it has been labeled with an integration (switchbot) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of switchbot can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign switchbot Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.