Roborock integration unsupported device behavior stops integration from starting

[MelleD]

The problem

Since some days I get follow error to the integration. Before it works without issues:
The Modell which works was a "Q5 Max+"

"
Einrichtungsfehler: Überprüfe die Protokolle
"

In the logs also with debug I find not info. I have two roborock, but one is not supported yet ("roborock Q10 S5+".).
So I saw this issue in the log also before for my not supported: "roborock Q10 S5+".

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 761, in __async_setup_with_context
    result = await component.async_setup_entry(hass, self)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/roborock/__init__.py", line 66, in async_setup_entry
    device_manager = await create_device_manager(
                     ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<12 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/roborock/devices/device_manager.py", line 243, in create_device_manager
    await manager.discover_devices()
  File "/usr/local/lib/python3.13/site-packages/roborock/devices/device_manager.py", line 102, in discover_devices
    new_device = self._device_creator(home_data, device, product)
  File "/usr/local/lib/python3.13/site-packages/roborock/devices/device_manager.py", line 226, in device_creator
    raise NotImplementedError(
        f"Device {device.name} has unsupported version B01_{product.model.strip('.')[-1]}"
    )
NotImplementedError: Device Roborock Q10 S5+ has unsupported version B01_7

I'm not sure if that's why the second one couldn't be found either. Unfortunately, I don't have any further log entries. As I said, everything was fine before that.

What version of Home Assistant Core has the issue?

core-2025.12.4

What was the last working version of Home Assistant Core?

core-2025.12.4 maybe core-2025.12.3

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Roborock

Link to integration documentation on our website

https://www.home-assistant.io/integrations/roborock/

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @Lash-L, @allenporter, mind taking a look at this issue as it has been labeled with an integration (roborock) you are listed as a code owner for? Thanks!

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[allenporter]

Is the other device a wet dry var / washing machine / a01 device?

[MelleD]

No also vacuum. The Modell where the big long issue is with the reimplementation for the s5+ modell

[allenporter]

Did that ever work? My impression is that Roborock Q10 is a new protocol that is not supported. #144138

[MelleD]

Yes worked since the beginning with docking station had also the history and saw the entities and map etc.
Works pretty well since a couple of days its not the Q10

So "roborock Q10 S5+" works not, but my "Q5 Max+" works pretty well.

The log entry is from the "roborock Q10 S5+". I see not more in the logs

EDIT: Sorry also updated the orginal ticket because without the model information the ticker make no sense at all

[allenporter]

Thank you, can you capture a debug trace following the instructions in https://www.home-assistant.io/docs/configuration/troubleshooting/#debug-logs-and-diagnostics ? that will give us additional detail about the other device.

[MelleD]

Thats what I try to say there is no more logs :(

Thats it no auto discovery for the roborock vacuum.q5_max

2025-12-23 21:14:38.740 DEBUG (MainThread) [homeassistant.components.roborock.config_flow] Requesting code for Roborock account
2025-12-23 21:14:39.349 DEBUG (MainThread) [roborock.web_api] Country determined to be DE and code is 49
2025-12-23 21:14:47.682 DEBUG (MainThread) [homeassistant.components.roborock.config_flow] Logging into Roborock account using email provided code
2025-12-23 21:14:47.747 DEBUG (MainThread) [roborock.data.containers] Key 'avatarUrl' (decamelized: 'avatar_url') not found in UserData fields, skipping
2025-12-23 21:14:47.747 DEBUG (MainThread) [roborock.data.containers] Key 'tuya' (decamelized: 'tuya') not found in UserData fields, skipping
2025-12-23 21:14:47.748 DEBUG (MainThread) [roborock.devices.device_manager] Fetching home data (prefer_cache=True)
2025-12-23 21:14:47.830 DEBUG (MainThread) [roborock.devices.device_manager] Discovered 2 devices
2025-12-23 21:14:47.831 DEBUG (MainThread) [roborock.devices.device_manager] [2Wn8g5M2ldyAc9FheCGN0Q] Discovered device Roborock Q10 Series (model=roborock.vacuum.ss07, category=RoborockCategory.VACUUM) Roborock Q10 S5+ (pv=B01, fv=03.10.19, online=True)
2025-12-23 21:14:47.831 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry for roborock
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 761, in __async_setup_with_context
    result = await component.async_setup_entry(hass, self)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/roborock/__init__.py", line 66, in async_setup_entry
    device_manager = await create_device_manager(
                     ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<12 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/roborock/devices/device_manager.py", line 243, in create_device_manager
    await manager.discover_devices()
  File "/usr/local/lib/python3.13/site-packages/roborock/devices/device_manager.py", line 102, in discover_devices
    new_device = self._device_creator(home_data, device, product)
  File "/usr/local/lib/python3.13/site-packages/roborock/devices/device_manager.py", line 226, in device_creator
    raise NotImplementedError(
        f"Device {device.name} has unsupported version B01_{product.model.strip('.')[-1]}"
    )

[allenporter]

Thank you, that is very helpful. Now I understand the root cause and a potential option to fix. Appreciate the feedback report.

[MelleD]

Thank you, that is very helpful. Now I understand the root cause and a potential option to fix. Appreciate the feedback report.

Ok good :). Thank you very much.
Which information did help? The autodiscovery?

[allenporter]

In hindsight, you said everything correctly in the report, but I didn't really understand. Seeing the full debug log I now get it and its exactly what you said, but I get how it happens. (one device fails and takes down the entire integration)

[allenporter]

(Just seeing the debug log makes it clear the entire request flow and removes any other potential factors)