Unifi Access: UA Hub & G6 Entry Pro still unavailable after 2026.5 upgrade

[filip-heens]

The problem

Unifi Access: UA Hub & G6 Entry Pro still unavailable after 2025.5 upgrade

What version of Home Assistant Core has the issue?

core-2026.5.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Unifi Access

Link to integration documentation on our website

No response

Diagnostics information

After restart the UA Hub and G6 Entry Pro remain unavailable

Example YAML snippet

Anything in the logs that might be useful for us?

Logger: homeassistant.components.unifi_access.coordinator
Source: helpers/update_coordinator.py:598
Integration: UniFi Access (documentation, issues)
First occurred: 07:05:59 (2 occurrences)
Last logged: 07:06:45

Error requesting unifi_access data: WebSocket disconnected from UniFi Access

Additional information

According to the integration this should have been fixed in 2026.5 but I still have the issue, am I doing something wrong?

[home-assistant]

Hey there @imhotep, @RaHehl, mind taking a look at this issue as it has been labeled with an integration (unifi_access) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of unifi_access can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign unifi_access Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component, problem in config, problem in device, feature-request) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component, problem in config, problem in device, feature-request) on the issue.

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@filip-heens Thanks for reporting this issue!

Before we dive in, please make sure this isn't a duplicate by searching through existing issues. Also check recently closed issues, as your problem might already be fixed but not yet released.

https://github.com/home-assistant/core/issues?q=%20label%3A%22integration%3A%20unifi_access%22%20
To help us troubleshoot, please include the following information in your report:

1. UniFi OS version
2. Access version
3. Hardware running Access (Cloud Key Gen2+, UDM-Pro, etc.)
4. UniFi Access Hub model and firmware version
5. If applicable, error logs
   _{^{(message by IssueContext)}}

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unifi_access documentation
unifi_access source
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[filip-heens]

I don't see the same error in the core intergration, i'm not running the HACS integration version

UniFi OS version = 5.0.16
Access version = 4.2.16
Hardware running Access (Cloud Key Gen2+, UDM-Pro, etc.) = UDM-SE
UniFi Access Hub model and firmware version = UA Hub 4.11.19.0

at start
Logger: homeassistant.components.unifi_access.coordinator
Source: helpers/update_coordinator.py:598
Integration: UniFi Access (documentation, issues)
First occurred: 07:05:59 (2 occurrences)
Last logged: 07:06:45
Error requesting unifi_access data: WebSocket disconnected from UniFi Access

and then the rest of the day nothing...

I thought I saw this problem mentioned earlier this month somewhere, where you or imhotep said that it would be resolved in 2026.5, but I can't find the issue anymore... ;-)

[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.