ℹ️ Tuya integration not working

[thecode]

EDIT: From Home Assistant Core 2024.2.0 a developer account is no longer needed.
If you don't see the QR Code (Invalid hex color) temporally switch Home Assistant Theme to the default theme (Fixed in 2024.2.1).

Full details can be found in the Tuya integration documentation

Tuya has provided an easier and improved login method for Home Assistant users. Having a developer account with Tuya is no longer required; instead, you can scan a QR code with your Tuya Smart of Smart Life app to authenticate it with Home Assistant.

After the upgrade, Home Assistant will ask you to re-authenticate your Tuya Smart or Smart Life account using this new method.

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The problem

Tuya integration stopped working
Recently there are many complains about Tuya integration not working, most of them are due to expired Tuya IoT Platform trial period for the account.

In order to make your Tuya integration working again you need to extend your trial period, do extend the trial period do the following:

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EDIT: Please first try to only "Unlink your Tuya App Account and add it again after unlinking" (last step 5 here) and only if it doesn't work go through the whole process

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1. Login to Tuya IoT Platform
2. Select Cloud and Cloud Services
   
3. Find your IOT Core and click on View Details on the right
   
4. Click Extend Trial Period
   
5. Fill in your details, don't forget to make them aware you don't like it: "Please work with Home Assistant to remove the need for these dumb developer accounts. Thanks" (feel free to rephrase as you wish)
   
6. Now you need to wait until review is over
   

After approval, renewal is done / accepted:

1. Login again and select Cloud and Development`
   
2. Select your project
   
3. Select Devices
   
4. Select Link Tuya App Account
   
5. Unlink your Tuya App Account and add it again after unlinking
   

I have followed this process but it still doesn't work:

If your account was expired and it still doesn't work after, contact Tuya IoT Platform support to help resolving the problem. If your account is not expired, please do not comment on this issue and create a new one

Thanks @frenck for the detailed screenshots

[home-assistant]

Hey there @tuya, @zlinoliver, @frenck, mind taking a look at this issue as it has been labeled with an integration (tuya) you are listed as a code owner for? Thanks!
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tuya documentation
tuya source
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[macabrismix]

thx

[scruysberghs]

Just noticed my tuya iot subscription actually expired somewhere last april but everything worked fine. So the upgrade to 2022.10.3 somehow triggered the problem?
Getting the 'code': 2406, 'msg': 'skill id invalid' without changing anything today. Even added a device yesterday without problems...
Anyway, requested the 6 months extra trial...

[craigsad77]

Yep upgrade broke my integration as well. Same error 2406. Iot subscription still valid.

[frenck]

So the upgrade to 2022.10.3 somehow triggered the problem?

It is more likely the restart of Home Assistant during the upgrade triggered it (as you disconnect from the Tuya IoT cloud momentarily at that point).

[frenck]

Yep upgrade broke my integration as well. Same error 2406. Iot subscription still valid.

Please contact Tuya IoT support in that case, by logging in to your Tuya IoT cloud account and submitting a request.

[luca-angemi]

Yep upgrade broke my integration as well. Same error 2406. Iot subscription still valid.

Please contact Tuya IoT support in that case, by logging in to your Tuya IoT cloud account and submitting a request.

Do you know if switching to Local Tuya work around this issue?

[frontendbuddy]

@luca-angemi I have one heater added to localtuya integration and I can see that it does work through it while the Tuya Cloud based integration does not.

[frontendbuddy]

Guys, can you go to the API Explorer and try to use General Device Capabilities -> General Device Status -> Get the status of a single device with your device ID? The device ID itself you get from the list of the Devices in your project.

I am getting this message: "msg": "No permissions. Your subscription to cloud development plan has expired.",

I got the IoT Core and Cloud Develop Base Resource Trial extended to April 2023 few days ago. So this message above means that they do have an issue with extending these trials.

Does it look the same for you after applying for the trial period extension?

[thecode]

Guys, can you go to the API Explorer and try to use General Device Capabilities -> General Device Status -> Get the status of a single device with your device ID? The device ID itself you get from the list of the Devices in your project.

I am getting this message: "msg": "No permissions. Your subscription to cloud development plan has expired.",

I got the IoT Core and Cloud Develop Base Resource Trial extended to April 2023 few days ago. So this message above means that they do have an issue with extending these trials.

Does it look the same for you after applying for the trial period extension?

Yes, they have a problem with the trial extension, contact support and they will fix it