Fully kiosk browser screen on/off issue

[GreenBaii]

The problem

I turned the screen off in the device control panel and then received this error when trying to turn the screen on - Failed to call service light/turn_on. Cannot connect to host 192.168.50.126:2323 ssl:default [Connect call failed ('192.168.50.126', 2323)].

I have remote access enabled on the fully kiosk app and it works with every other control in the device section bar this one.

It is worth noting that when turning off the screen I also receive this message however, the screen does turn off:
Failed to call service light/turn_off. Server disconnected

I’m currently using an Amazon Fire tablet 7 with the latest version as of posting of fully kiosk browser.

What version of Home Assistant Core has the issue?

core-2023.3.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Supervised

Integration causing the issue

Fully Kiosk Browser

Link to integration documentation on our website

https://www.home-assistant.io/integrations/fully_kiosk/#configuration

Diagnostics information

home-assistant_fullykiosk_2023-03-11T21-01-56.752Z.log

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Screen on.
Failed to call service light/turn_on. Cannot connect to host 192.168.50.126:2323 ssl:default [Connect call failed ('192.168.50.126', 2323)]

Screen off.
Failed to call service light/turn_off. Server disconnected

Additional information

If you cannot recreate please give me a shout should you need more info. I believe I have everything setup correctly as as mentioned above every other control works bar screen.

[home-assistant]

Hey there @cgarwood, mind taking a look at this issue as it has been labeled with an integration (fully_kiosk) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of fully_kiosk can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign fully_kiosk Removes the current integration label and assignees on the issue, add the integration domain after the command.

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[GreenBaii]

Solution:

Due to the way fire tablets work they disable the internet when the screen is turned off. This causes the connection to be lost. This is nothing to do with the plug-in.

Some fire tablets have this setting “built in” however, it doesn’t really work all that well or at all on some models.

Fix:

I will very briefly run through the fix as you can find tutorials on YouTube on how to install things mentioned below.

1 - Install fire toolbox (on a laptop or pc)
2 - Install Google Play
3 - Download & Install Wakelock v3 from the play store
4 - Open Wakelock v3 and turn on Wi-Fi high performance.

When you place your fire tv into sleep your cpu will still run therefore leaving you connected to the internet.

This will however, cause the battery to drain quicker when idle.