👋 Hello! I’m Artem.
I am a Level 2 Support Engineer with over 6 years of experience in the SaaS industry, currently working at Reply.io. I hold a bachelor's degree in Computer Science 🎓 and have developed strong analytical skills 🧐 and a keen eye for detail 🔍 through my work in technical support.
I am actively transitioning towards a Cloud Support Engineer role, focusing on Microsoft cloud technologies:
- ☁️ Azure
- ☁️ Microsoft 365
- 📱 Intune
- 🛂 Entra ID
Currently preparing for certifications:
📚 MD-102 • MS-102 • Azure AZ-104
Technical Skills:
- 📊 SQL
- 🔎 KQL (Kusto Query Language)
- ⚡ Basic PowerShell
- 🌐 ElasticSearch / Kibana
- ☁️ Microsoft 365 Administration
- ☁️ Azure Fundamentals
Cloud & Endpoint Management:
- 🔗 Join Azure AD
- 🖥️ MDT/WDS
- 🚗 Autopilot
- ⚙️ Device Configuration & Compliance
- 🛡️ Endpoint Security
- 📦 App Deployment & Configuration
- 🔒 Conditional Access & App Protection Policies
Professional Interests:
- ☁️ Cloud Administration
- 🕵️♂️ Deep dives into technical details
- 🧠 Analytical troubleshooting
Reply.io (2019–present)
- Level 2 Support Engineer (4 years)
- Level 1 Support Agent (2 years)
- Bachelor’s degree in Computer Science
- Currently learning Dutch 🇳🇱 (B1 level achieved)
Theme: Colorful