🎨 About Me

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👋 Hello! I’m Artem.

I am a Level 2 Support Engineer with over 6 years of experience in the SaaS industry, currently working at Reply.io. I hold a bachelor's degree in Computer Science 🎓 and have developed strong analytical skills 🧐 and a keen eye for detail 🔍 through my work in technical support.

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🚀 Career Objectives

I am actively transitioning towards a Cloud Support Engineer role, focusing on Microsoft cloud technologies:

• ☁️ Azure
• ☁️ Microsoft 365
• 📱 Intune
• 🛂 Entra ID

Currently preparing for certifications:
📚 MD-102 • MS-102 • Azure AZ-104

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🛠️ Skills & Interests

Technical Skills:

• 📊 SQL
• 🔎 KQL (Kusto Query Language)
• ⚡ Basic PowerShell
• 🌐 ElasticSearch / Kibana
• ☁️ Microsoft 365 Administration
• ☁️ Azure Fundamentals

Cloud & Endpoint Management:

• 🔗 Join Azure AD
• 🖥️ MDT/WDS
• 🚗 Autopilot
• ⚙️ Device Configuration & Compliance
• 🛡️ Endpoint Security
• 📦 App Deployment & Configuration
• 🔒 Conditional Access & App Protection Policies

Professional Interests:

• ☁️ Cloud Administration
• 🕵️‍♂️ Deep dives into technical details
• 🧠 Analytical troubleshooting

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💼 Work Experience

Reply.io (2019–present)

• Level 2 Support Engineer (4 years)
• Level 1 Support Agent (2 years)

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🎓 Education

• Bachelor’s degree in Computer Science

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🌱 Personal Development

• Currently learning Dutch 🇳🇱 (B1 level achieved)

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🌐 Find Me Online

• LinkedIn: Artem Litvinov

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