Support Monitoring

Readme fixes.
Code updates for config and config access.

PROTOTYPE - SupportMonitoring System

• ✅ Monitor TCP services (e.g., ports open/closed)
• 🌐 Check HTTP status codes of APIs
• 📂 Connect to SFTP servers and count files
• 📊 Visualize file count history with Plotly
• 🔄 Auto-refresh and dropdown filtering
• 📧 Email alerts (email_alert.py)
• 🧾 Jira ticket creation (jira_alert.py)
• 📱 SMS notifications via Twilio (twilio_alert.py)