Immich app not showing all pictures

[andrzej-r]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• Yes

The bug

There are a number of similar issues, e.g. #17645, but the description that is best matching my experience is: https://www.reddit.com/r/immich/comments/1dev1ym/immich_app_not_showing_all_pictures/

After some time, usually several weeks after installation, Android Immich app starts missing some of the photos in the monitored directories. They are not shown in the Photos section at all, and therefore cannot be uploaded/backed up on the server. Uninstalling/reinstalling the app fixes the issue for another several weeks.

The issue is difficult to notice when it first occurs. Most of the photos appear in Photos as expected and only a small number of random photos is missing.

The OS that Immich Server is running on

Debian (LXC on Proxmox)

Version of Immich Server

v1.142.1

Version of Immich Mobile App

v2.1.0

Platform with the issue

• Server
• Web
• Mobile

Device make and model

Samsung M31

Your docker-compose.yml content

version: "3.8"
name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: unless-stopped
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - ./model-cache:/cache
    env_file:
      - .env
    restart: unless-stopped
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    #image: redis:6.2-alpine@sha256:c5a607fb6e1bb15d32bbcf14db22787d19e428d59e31a5da67511b49bb0f1ccc
    image: docker.io/valkey/valkey:8-bookworm@sha256:fea8b3e67b15729d4bb70589eb03367bab9ad1ee89c876f54327fc7c6e618571
    restart: unless-stopped
    healthcheck:
      test: redis-cli ping || exit 1

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:c44be5f2871c59362966d71eab4268170eb6f5653c0e6170184e72b38ffdf107
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      # DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ./pgdata:/var/lib/postgresql/data
    shm_size: 128mb
    restart: unless-stopped

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/storage/photos

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=***

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

IMMICH_SERVER_URL=https://***

Reproduction steps

• I'm importing photos from my camera to my android phone (the specific application I use is OI.Share by Olympus/OM System, it saves photos in /SD card/DCIM/OMDS)
• I open Immich, and I can see the imported images in Photos section, ready to upload.
  • At this stage I do not yet realise several random images are not showing up in this section
• I upload all new (available) images to the server, put them in the albums etc.
• Some time later I realise (by accident) a few images I expected to see were not uploaded to the Immich server.
  • I inspect the above import directory with a file browser - the missing images are in there together with all the successfully uploaded images.
  • I inspect the list of photos in the Android Immich app - it is missing some random photos
• Updating the app to the newest version (currently 2.1.0 build.3022) does not resolve the issue.
• Uninstalling and installing the app again fixes the issue - missing photos are now shown in the Photos section and can be uploaded to the Immich server. Immich app seems to work reliably.
• The issue re-occurs a few weeks later. Once it misses some photos the issue starts occurring every time I import/upload photos (but still affecting only a small and random subset of all photos).

Relevant log output

Additional information

No response

[alextran1502]

Can you help me confirm if you go to App Settings > Sync Status > Press on Local Sync button and see if those pop up?

[WhiteWoodenWall]

I also had this issue on Google Pixel 7 Pro, and running a local sync caused them to appear in the Immich timeline.

Images taken around the same time were already visible though, so I'm not sure what caused it to miss the images that it did.

[bo0tzz]

Please make sure your server is up to date.

[thomasss02]

I'm experiencing this, too. After pressing Sync Local I see all the assets in timeline

[andrzej-r]

I've previously reinstalled the Immich app, which fixed the issue. So, pressing Local Sync now does nothing (green check mark before and after pressing it). I will try that solution when I see the issue next time, thanks.

I will of course update the server but when it happen before updating the server made no difference, so I went straight for a solution that worked previously (reinstalling the app).

[duongel]

I am experiencing the same problem. Not all photos in my folder that I have selected to upload to the Immich server from my Z Fold 7 are visible in the Immich mobile app.

Reinstallation resolves the issue, but it reoccurs at random intervals after. I can verify that pressing local sync in settings resolves the issue, as newly added photos become visible.

However, the upload process occasionally becomes stuck after new photos are visible. Resolving this issue by killing the mobile app from task manager is working so far. I noticed pressing sync with server in settings also triggers upload of new photos.

Immich is otherwise working great! Setting up the server with Nginx Proxy Manager and a Cloudflare tunnel to ensure global, family-wide access has been a massive improvement to my everyday life. Photos are now genuinely valuable - not just inaccessible files on an external drive to be forgotten.
The ability to quickly search and share photos of old memories in real-time has made our conversations richer. Thank you for developing such a powerful, and basically free, tool for everyone! 🙏🙏🙏

---

Server: Ubuntu Server 24.04 running on MacBook Pro 2014 i7, 16GB RAM, Immich storage on external 2TB SSD
Server version: 2.1.0
App version: 2.1.0 build.3022

[SuBra98]

Experiencing the same on ios as well. All latest versions running for both immich and ios.

More details: I add photos to album, after album is synced in Immich mobile App I hide the photos in ios photos app. next time i run immich i need to run local sync to show the thumbnails for only these photos in immich.

[MawdleCode]

+1 for same problem. I can take a string of photos and only 95% of them will appear in Immich. Restarting the app or the phone has no effect. Taking a new photo will (or may not) add to the app, but those ones missed never pop up unless I manually go and run the Local sync.

[jmgevers99]

+1 same problem here, immich and google photos do not line up anymore

[danielpanaite]

Same here on android, I can only see the new photos from the local album if I manually run the local sync job

[Shlokp]

Same issue on android, it's difficult to notice when photos start dropping off on the app. It's happened a few times but haven't managed to notice a pattern to help figure out the issue but seems to be more than a one off issue. Sometimes it's a random photo missing from a group of photos taken very close together.

Browsing through the old Reddit threads suggested logging in and out as a solution which works and missed photos instantly show up on the app and start backing up.

Will try the local sync button next time I notice pictures missing.

Latest server and app version - 2.1
Android 16
Pixel 9 Pro XL

[headtr1ck]

I have the same issue on Android running 2.1.
The pictures are missing also from the local Camera album in immich.
Manually running the sync local job fixes it momentarily.