A note about "Exit" buttons #19
Description
So, just a reminder about the exit button, it’s not really a “thing”. I realize you’re trying to provide closure to the user, but I’d recommend that that be established via text over interaction, especially one that attempts to manipulate the user’s browser window (generally frowned upon by browser manufacturers to the extent that it's not allowed). Some examples of situations where an exit button could exist but does not:
- After an online purchase
- After a bank transaction (more specifically, a one-task transaction such as the receipt of an email money transfer)
- SurveyMonkey
In all cases, the pattern is to communicate the finality of the action, and to provide ways for the user to move forward - either with related links or calls to action. In our case, that could be directing the user to a stakeholder website, or to the KT website, or to more information about how the tool was developed, what it’s based on, etc.