Tutorial Hot Leads Slack

Tutorial: hot leads to Slack

When a chat ends and the AI rated the lead hot, a message lands in your sales channel with the contact, the summary and what to do next. Warm and cold chats stay quiet.

#sales
🔥 Hot lead: Ada Lovelace (ada@example.com · 0400 111 222)
Ada wants a kitchen renovation in Brunswick, budget $40–50k, starting after Christmas.
Next: call this week to book the free measure.

What it teaches: an after-chat tool with a condition (Only when), and the AI's labels on every finished conversation.

Template: hot-leads-slack (import it). It adds one tool; your prompt and other tools stay as they are. You need: a Slack app with a bot token.

How it works

Five quiet minutes after the last message, HelpPuff summarises the conversation and labels it: intent, sentiment, outcome, topics, and leadQuality: hot (ready to buy or book), warm (interested), cold (just browsing) or none. Then the after-chat tools run, with all of it.

A tool's Only when decides whether it runs at all. This one runs only when labels.leadQuality is hot.

1. A Slack bot token

1. At api.slack.com/apps, Create New App → From scratch, in your workspace.
2. OAuth & Permissions → Bot Token Scopes: add chat:write.
3. Install to Workspace, then copy the Bot User OAuth Token (xoxb-…).
4. In Slack, invite the bot to the channel: /invite @YourApp in #sales.

2. The tool

helppuff secret set SLACK_BOT_TOKEN      # or put it in .env
helppuff tools add slack_hot_lead --after --method POST \
  --url https://slack.com/api/chat.postMessage \
  --header 'Content-Type: application/json; charset=utf-8' \
  --header 'Authorization: Bearer ${SLACK_BOT_TOKEN}' \
  --body '{"channel": "#sales", "text": ":fire: *Hot lead: {{lead.name}}* ({{lead.email}} · {{lead.phone}})\n{{summary}}\n*Next:* {{conversation.followUp}}"}' \
  --when labels.leadQuality=hot \
  --description 'Post a hot lead to the sales channel.'

On the dashboard: Prompt & tools → After the chat → + Add → New tool, then Only when → Hot leads only.

• --when labels.leadQuality=hot,warm sends warm leads too; --when lead.email sends every chat that left an email.
• chat.postMessage takes Slack's own formatting in text (*bold*, <https://…|a link>).
• The bot token is stored encrypted, like any secret header.

3. Check it

Have a chat that would be hot ("I'd like to book a measure next week, here's my number"), then wait five minutes. The conversation in the dashboard shows the labels, and Data from tools shows Slack's answer under slack_hot_lead.

Slack answers HTTP 200 even when it refuses, with "ok": false and a reason in the answer: not_in_channel means the bot was not invited, invalid_auth a wrong token.

Without a Slack app

An incoming webhook works too: set the tool's address to the webhook URL and drop the channel and the Authorization header. The URL is itself the secret, so keep it out of an exported agent file you share.

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