Laragon License Key Problem

[MehmetAliKAYA70]

"I purchased a new single-device license and activated it on the device. Due to installation issues, I had to remove it and reinstall. After reinstalling, I received a warning that my license key limit has been reached." help please

[leokhoa]

@MehmetAliKAYA70 : No worries. Please follow the instructions on our FAQ site.

What If I reinstall Windows or change devices, how can I transfer or reactivate my license?

You must first deactivate it from the previous installation it's attached to. This ensures your license stays within the allowed device limit. Here's how:

1. Visit https://app.lemonsqueezy.com/my-orders
2. Log in and click on your Laragon order under My Orders
3. Under Licenses, click your license key (e.g., XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX)
4. A popup will appear with an option to deactivate the license

Once deactivated, you can reuse the license key on a different device.

Ref:
https://laragon.org/pricing#faq

[iscroge-sys]

The same thing happens to me, I went to the platform https://app.lemonsqueezy.com/my-orders, but deactivate does not work, status remains active

[juliusolarte]

same here, deactivate status does not work.

[leokhoa]

@iscroge-sys, @juliusolarte: Could you please try logging out and back in at https://app.lemonsqueezy.com/my-orders using an incognito/private browser window?

If the issue persists, feel free to email us at hi@laragon.org and we will manually deactivate the license for you. It would also be helpful if you report the issue to hello@lemonsqueezy.com so their team can investigate and resolve it on their side.

[turkaysoft]

@leokhoa

I think it’s a general issue.

I sent an email as well. It’s a corporate email—we’ve actually been in touch with you before. I reached out to you regarding a similar issue.

[leokhoa]

@turkaysoftware : It has been deactivated.

[turkaysoft]

Thank you. From what I can tell, clicking the “Deactivate” button causes an issue with the Lemon Squezy API call. I’m sure they’ll fix it in the coming days; it’s not something specific to you.

[turkaysoft]

@leokhoa I’m sorry to bother you, but I sent you an email. Could you take a look at it?