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IT professional with over 4 years of experience in system administration, LAN/VLAN network management, advanced technical support, and problem-solving on Linux and Windows environments. Experienced in managing corporate IT infrastructures, hardware/software configuration, system security, user management and Active Directory, as well as help desk support. Proven ability to manage complex IT projects and resolve critical issues efficiently and independently.
System Administrator
- Management and monitoring of over 50 corporate workstations on Windows and Linux
- User management, permissions, and Active Directory / Linux administration
- Help desk ticket management and user technical support
- Configuration and management of VLAN, LAN, and corporate network
- Hardware and software installation, maintenance, and updates
- Diagnosis and resolution of complex network and system issues
- Selection and implementation of optimal corporate hardware
Junior System Administrator
- User and permission management on Active Directory and Linux systems
- Corporate IT infrastructure support
- Local network configuration and advanced troubleshooting
- Linux and Windows server management
- User support and help desk ticket management
Help Desk Technician
- First and second level technical assistance
- User account and permission management on Active Directory and Linux
- Software installation and corporate PC configuration
- Ticket management and remote support
- Hardware and software problem resolution
IT Support Intern
- User technical support and LAN network troubleshooting
- User account and permission management on Active Directory and Linux
- Support in corporate system configuration and maintenance
| Period | Institution | Program |
|---|---|---|
| 2025 – Present | University of Urbino | Computer Science and Digital Innovation |
| 2021 – 2024 | University in Tunisia | Network and Systems Engineering |
| Category | Skills |
|---|---|
| Operating Systems | Windows & Linux Administration |
| User Management | Active Directory & User Management |
| Networking | LAN, VLAN, TCP/IP |
| Support | Help Desk & Ticketing Systems |
| Hardware | Installation & Troubleshooting |
| Tools | Nmap, Wireshark |
| Security | System Security |
| Virtualization | Basic |
| Language | Level |
|---|---|
| Arabic | Native |
| English | B2 |
| French | B1 |
| Italian | A2 |
| Method | Details |
|---|---|
| 📞 Phone | +39 352 097 3060 |
| ✉️ Email | ihebmahmoud20@gmail.com |
| 📍 Location | Urbino (PU), Italy |
⭐️ From linko-iheb