Access violation at address 000000000172D5FE in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 128430 URL: /api/table.xml?

[carsten0407]

Hi Lord,

when we access the the PRTG via powershell, our protokol in PRTG says the following

Access violation at address 000000000172D5FE in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 128430 URL: /api/table.xml?

Do you have experience with that?

2021-03-26 09:40:14.815833 ERRR TId 5836 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=sensors|10:columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_name=@sub(e(s))|12:filter_probe=Customer1|13:username=PRTGAPIUser|14:passhash=|: Access violation at address 000000000172D5FE in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 128430 URL: /api/table.xml?content=sensors&columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_name=@sub(e(s))&filter_probe=Customer1&username=PRTGAPIUser&passhash=**&

2021-03-26 09:48:16.219798 ERRR TId 3708 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=devices|10:columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_parentid=111546|12:username=PRTGAPIUser|13:passhash=|14:filter_name=|: Access violation at address 00000000014CABFB in module 'PRTG Server.exe'. Read of address 0000000000000000 URL: /api/table.xml?content=devices&columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_name=&filter_parentid=111546&username=PRTGAPIUser&passhash=**&

2021-03-26 09:48:16.330693 ERRR TId 6040 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=devices|10:columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_parentid=111546|12:username=PRTGAPIUser|13:passhash=|14:filter_name=|: Access violation at address 00000000014CABFB in module 'PRTG Server.exe'. Read of address 0000000000000000 URL: /api/table.xml?content=devices&columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_name=&filter_parentid=111546&username=PRTGAPIUser&passhash=**&

2021-03-26 09:57:33.239510 ERRR TId 7864 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=sensors|10:columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_probe=Customer1|12:username=PRTGAPIUser|13:passhash=|: Access violation at address 000000000172D5FE in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 110742 URL: /api/table.xml?content=sensors&columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_probe=Customer1&username=PRTGAPIUser&passhash=**&

2021-03-26 10:05:36.561136 ERRR TId 7856 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=sensors|10:columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_probe=Customer1|12:username=PRTGAPIUser|13:passhash=|: Access violation at address 000000000172D5FE in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 124378 URL: /api/table.xml?content=sensors&columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_probe=Customer1&username=PRTGAPIUser&passhash=**&

2021-03-26 10:14:50.107728 ERRR TId 2472 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=devices|10:columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_parentid=126881|12:username=PRTGAPIUser|13:passhash=|14:filter_name=|: Access violation at address 00000000014CABFB in module 'PRTG Server.exe'. Read of address 0000000000000000 URL: /api/table.xml?content=devices&columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_name=&filter_parentid=126881&username=PRTGAPIUser&passhash=**&

2021-03-26 10:14:50.217107 ERRR TId 4680 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=devices|10:columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_parentid=126881|12:username=PRTGAPIUser|13:passhash=|14:filter_name=|: Access violation at address 00000000014CABFB in module 'PRTG Server.exe'. Read of address 0000000000000000 URL: /api/table.xml?content=devices&columns=objid,name,location,host,group,probe,favorite,condition,upsens,downsens,downacksens,partialdownsens,warnsens,pausedsens,unusualsens,undefinedsens,totalsens,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_name=&filter_parentid=126881&username=PRTGAPIUser&passhash=**&

2021-03-26 10:31:14.901429 ERRR TId 7616 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=sensors|10:columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_tags=@sub(probehealthsensor)|12:username=AdminPRTGAPI-Srv|13:passhash=|: Access violation at address 0000000001728CC8 in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 106372 URL: /api/table.xml?content=sensors&columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_tags=@sub(probehealthsensor)&username=AdminPRTGAPI-Srv&passhash=**&

2021-03-26 10:36:16.680595 ERRR TId 4724 CoreWebServer> Webserver: Internal Error C0 in <#table> Params: 0:output=xml|1:count=|2:refreshable=false|3:sortable=false|4:tools=|5:showzoomlink=|6:tabletitle=|7:links=false|8:infoheader=false|9:content=sensors|10:columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active|11:filter_tags=@sub(probehealthsensor)|12:username=AdminPRTGAPI-Srv|13:passhash=|: Access violation at address 000000000174C606 in module 'PRTG Server.exe'. Read of address 0000000000000000 Object id = 89435 URL: /api/table.xml?content=sensors&columns=objid,name,probe,group,favorite,lastvalue,device,downtime,downtimetime,downtimesince,uptime,uptimetime,uptimesince,knowntime,cumsince,lastcheck,lastup,lastdown,minigraph,schedule,basetype,baselink,notifiesx,intervalx,access,dependency,position,status,comments,priority,message,parentid,tags,type,active&count=&filter_tags=@sub(probehealthsensor)&username=AdminPRTGAPI-Srv&passhash=**&

[lordmilko]

Hi @carsten0407,

PrtgAPI is simply a wrapper around the native PRTG HTTP API; As such, if your PRTG Core Server is crashing this indicates there is a bug in PRTG and you will need to contact Paessler Support.

If Paessler Support push back noting that PrtgAPI is a third party product and is not supported by them, you can counter them by stipulating that you could just as easily be executing the API requests generated by PrtgAPI yourself and PRTG would still crash, therefore there is a problem with PRTG that they will need to help resolve.

Regards,
lordmilko