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Couldn't load subscription status.
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Component: EmailComponent: SalesIssue: Clear DescriptionGate 2 Passed. Manual verification of the issue description passedGate 2 Passed. Manual verification of the issue description passedIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedIssue: Format is validGate 1 Passed. Automatic verification of issue format passedGate 1 Passed. Automatic verification of issue format passedIssue: Ready for WorkGate 4. Acknowledged. Issue is added to backlog and ready for developmentGate 4. Acknowledged. Issue is added to backlog and ready for developmentReported on 2.3.4Indicates original Magento version for the Issue report.Indicates original Magento version for the Issue report.Reproduced on 2.3.xThe issue has been reproduced on latest 2.3 releaseThe issue has been reproduced on latest 2.3 releaseReproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branchThe issue has been reproduced on latest 2.4-develop branch
Description
Preconditions (*)
- Magento 2.3.4
Steps to reproduce (*)
- Magento store is running on the webserver docroot /path_to_magento/pub
- Logo image selected in Content->Design->Configuration->Transactional Emails->Logo Image [design/email/logo db setting] (let's assume the value is "default/mylogo.png")
- Run an email with a template with logo tag with variable {{var logo_url}} from command line or by Magento cron (email sent from any http(s) action will work because webserver is calling /path_to_magento/pub/index.php while Magento cron use /path_to_magento/index.php).
Expected result (*)
- Received email with visible remote image
- Remote image logo has url https://store_url/media/email/logo/default/mylogo.png
Actual result (*)
- Cannot load remote image logo
- Remote image logo has url https://store_url/pub/media/email/logo/default/mylogo.png which is unreachable from the webserver.
Metadata
Metadata
Labels
Component: EmailComponent: SalesIssue: Clear DescriptionGate 2 Passed. Manual verification of the issue description passedGate 2 Passed. Manual verification of the issue description passedIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedIssue: Format is validGate 1 Passed. Automatic verification of issue format passedGate 1 Passed. Automatic verification of issue format passedIssue: Ready for WorkGate 4. Acknowledged. Issue is added to backlog and ready for developmentGate 4. Acknowledged. Issue is added to backlog and ready for developmentReported on 2.3.4Indicates original Magento version for the Issue report.Indicates original Magento version for the Issue report.Reproduced on 2.3.xThe issue has been reproduced on latest 2.3 releaseThe issue has been reproduced on latest 2.3 releaseReproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branchThe issue has been reproduced on latest 2.4-develop branch