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Integration with Klaviyo "Sorry, something went wrong. Please try again later." issue #33013

@IvanCyber

Description

@IvanCyber

@magento this is my issue:

Preconditions (*)

Magento ver. 2.4.2

Steps to reproduce (*)

  1. I Login in Magento2 with admin credentials.
  2. In Magento2 administration, Stores -> Configuration -> Klaviyo is properly set, and I see the Klaviyo lists there in the dropdown list.
  3. When I go to Magento administration, System -> Integrations and click "Add new integration",

Expected result (*)

  1. When I go to System -> Integrations and click on "Activate", I expect activated integration, so that I can finish integration in Klaviyo.

Actual result (*)

  1. When I go to System -> Integrations and click on "Activate", I get the window with note "The integration you selected asks you to approve access to the following:" and all the selected resources are listed. I click on "Allow" window and I get "Sorry, something went wrong. Please try again later.".
  2. When I go to see the integration, what I see is that "Consumer Key" and "Consumer Secret" fields are filled, but "Access Token" and "Access Token Secret" are empty.

What am I doing wrong?

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    Issue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedPriority: P1Once P0 defects have been fixed, a defect having this priority is the next candidate for fixing.Progress: doneReproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branch

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