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Included multiple scenarios for password reset requests which should be handled by the respective system administrator of the group / company
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This issue has been automatically labelled "stale" because it hasn't had recent activity. /cc @jasonblais @hanzei |
jasonblais
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2: Editor Review
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| Scenario #1: Internal users | ||
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| - Password reset request and emails are ONLY applicable to internal users (i.e users who are invited through invite link / email invite) based on documentation - https://docs.mattermost.com/help/getting-started/signing-in.html#email-address-or-username-sign-in |
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Please add a period after each bullet point.
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| No, if you have questions about an open source license please consult the original author, or FAQs they offer. | ||
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| What do I need to do to reset my password? |
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I think this would be better in a different section than "Business". Maybe "Use Cases", "Product questions", or alternatively you could create a new section for this.
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Wondering if this should go in the end-user guide?
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@amyblais @wiersgallak Thanks for your input on this. The reason why I included this in the FAQ is due to the number of support tickets we have received related to password reset which (as we all know) should be handled by the System Administrator of their Mattermost instance.
I do agree that I should have a new section for this nevertheless. Maybe create a new How To section? For example:
"How do I reset my password?"
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I would expect to see some of this type of content in https://docs.mattermost.com/help/settings/account-settings.html#password or as a FAQ/Account Questions section generally on this page.
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https://docs.mattermost.com/help/settings/account-settings.html#password
I agree with that and we could also add it to the Troubleshooting guide under the Administration section: https://docs.mattermost.com/install/troubleshooting.html#administration-issues as "Resetting user password"?
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| No, if you have questions about an open source license please consult the original author, or FAQs they offer. | ||
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| What do I need to do to reset my password? |
There was a problem hiding this comment.
Wondering if this should go in the end-user guide?
Added bullet points according to @amyblais 's recommendation.
amyblais
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Awaiting Submitter Action
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Following up on this and wanted to know if I can assist with any of the changes to get this pushed out, @ahmaddanialmohd? :) |
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Hey @ahmaddanialmohd. Just following up on this to find out if I can help with any of the changes. :) |
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Hi, @justinegeffen @wiersgallak @amyblais . Sorry for missing out on this. In regards to this suggestion:
That sounds like a good idea since System Administrators should be the ones handling this request. |
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No worries, @ahmaddanialmohd. Would you be open to updating the Troubleshooting guide with this change? :) |
All set, @justinegeffen Thanks! #3443 |
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@ahmaddanialmohd Can this be closed now that we have #3443? |
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@wiersgallak , yes please. Good to close. |
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Included multiple scenarios for password reset requests which should be handled by the respective system administrator of the group / company