[Rendering] When running adaptive cards on Copilot Studio - Keeps retrieving data even though its already submitted

[sebbiechu]

Target Application

Copilot Studio

Application Operating System

Windows

Schema Version

1.5

Problem Description

When asking the bot a question it starts retrieving the information and sends it back. However, it still shows the retrieving message. It seems like it's in a constant loop but I don't know why.

The current setup up is the bot uses knowledge we've provided via documents and internal systems. It then processes this information and then creates a generative answer which doesn't actually answer but is stored as a variable. We then added a adaptive card and added the variables in there.

Hope that makes sense. I provided a screenshot of the flow.

Expected Outcome

What should happen is the bot provides the information and waits for the next query from the user. It shouldn't continue running as a loop.

Actual Outcome

The bot just sticks in a loop with no error message.

Card JSON

{
  "type": "AdaptiveCard",
  "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
  "version": "1.5",
  "body": [
    {
      "type": "TextBlock",
      "text": "${var_Citations}",
      "wrap": true
    },
    {
      "type": "TextBlock",
      "text": "---",
      "wrap": true,
      "spacing": "auto"
    },
    {
      "type": "TextBlock",
      "text": "⚠️ **Warning**: This chatbot's responses are AI-generated, based on available information, and may contain errors or omissions. Please verify with trusted sources before making decisions. Use at your discretion.",
      "wrap": true
    }
  ],
  "actions": [
    {
      "type": "Action.Submit",
      "title": "Dismiss",
      "data": {
        "action": "dismiss"
      }
    }
  ],
  "refresh": {
    "action": {
      "type": "Action.Submit",
      "title": "Refresh",
      "data": {
        "refresh": false
      }
    }
  }
}

Repro Steps

No response

[Meghana-MSFT]

Hi sebbiechu - Could you please share the documents referred and repro steps to check this issue.

[sebbiechu]

Hi Meghana-MSFT (@Meghana-MSFT) I’m unable to provide them as they are company files containing sensitive information.

[Meghana-MSFT]

sebbiechu - By document I mean Microsoft documentation you have followed to set up bot and send adaptive card.
Please share the steps you followed to create bot, feeding the bot with knowledge and sending adaptive card.

The current setup up is the bot uses knowledge we've provided via documents and internal systems.

Please do not share your company's sensitive documents.

[ritwickbhargav80]

Hi sebbiechu ,

That's the behaviour in Copilot Studio, what we've observed as well. But if you deploy it in a channel then it shouldn't happen. I guess you'll be deploying the bot somewhere for the client, please check post deploying either in there dev/test or you can even check in "Demo Website" channel as well.

Also, this behavior is from "Create Generative Answers" and not related to Adaptive Card. If you'll remove the Adaptive Card and just add "Send a message" with plain text, you'll see the same behaviour.

[sebbiechu]

Hi Ritwick Bhargav (@ritwickbhargav80),

You are correct. We deployed the bot into Teams and the problem has disappeared. As you said when changing the adaptive card to a "Send Message" the retrieving loop doesn't occur. But wouldn't the error be caused by the adaptive card since we removed that but kept "Create Generative Answers".

Since we're storing the variable from that and then sending it as a message it seems odd for it to not happen but happen in adaptive card.

Maybe a future update will solve the issue.

[ritwickbhargav80]

Hi sebbiechu,

In "Send Message" you can still add an adaptive card, from left top "Add" button and it'll work and not show "Retrieving" post deploying in a channel. The Retrieving only shows in the Copilot Studio but not post deploying on a channel be it teams or omnichannel. Though you can check this and confirm.

Thanks!