Unable to Open Azure storage explorer

[vamsikt]

Unable to retrieve child resources.

Details:
["Error:Hub Controller process exited prematurely with signal 'SIGABRT'."]

Version: 1.15.1
AzCopy Version: 10.6.0

Platform: macOS
Architecture: x64
Build Number: 20200902.9
Commit: 2e31227ac
Support ID: 69c6a782-2bfd-dc3b-3d9d-e6b4e630ae46

Copyright © 2020 Microsoft. All rights reserved.

[MRayermannMSFT]

Can you please do the following?

1. In Storage Explorer, go to Settings (gear on the left) -> Application -> Sign In -> check "Enable verbose authentication logging"
2. Close Storage Explorer
3. Delete ~/.ServiceHub/logs
4. Start Storage Explorer
5. Repro your issue
6. Zip up ~/.ServiceHub/logs and share the zip here.

Thanks!

[vamsikt]

Matthew Rayermann (@MRayermannMSFT) thanks for the reply, just to confirm is there any sensitive data in that logs (as I see there are a bunch of logging info)

[MRayermannMSFT]

Vamsi (@vamsikt) the most common thing that you might want to redact from those logs is your email address. I don't think there are any passwords or auth tokens....like I'm 99% certain. If you're concerned and don't feel confident in redacting everything, you can put the zip in a public blob container/some other file sharing service and then email a link to:

sehelp at microsoft dot com

[vamsikt]

Matthew Rayermann (@MRayermannMSFT) did a clean reinstall and it worked with out any issues. thanks!