Error when opening storage explorer

[erfannariman]

Storage Explorer Version: 1.16.0
Build Number: 20201109.5
Platform/OS: macOS Big Sur
Architecture: x64
Regression From: Not sure.

Bug Description

This bug pops up after opening storage explorer. See details below

Steps to Reproduce

1. Open storage explorer

Additional Context

Unable to retrieve child resources.

Details:
{
  "name": "Error",
  "message": "Hub Controller process exited prematurely with signal 'SIGABRT'.",
  "__zone_symbol__error": {
    "originalStack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at new AppInsightsAsyncCorrelatedErrorWrapper (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/applicationinsights/out/AutoCollection/CorrelationContextManager.js:193:18)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)",
    "zoneAwareStack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at new AppInsightsAsyncCorrelatedErrorWrapper (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/applicationinsights/out/AutoCollection/CorrelationContextManager.js:193:18)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)"
  },
  "stack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)\nFrom previous event:\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at defer (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/node_modules/q/q.js:582:19)\n    at Promise.then (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/node_modules/q/q.js:828:20)\n    at ControllerConnection.connectImpl (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:48:14)\n    at Function.ControllerConnection.connect (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:31:27)\n    at HubLookup.getLocationService (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/hubLookup.js:20:80)\n    at HubClient.requestServiceWithRetries (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/hubClient.js:74:21)\n    at HubClient.requestService (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/hubClient.js:62:21)\n    at ElectronAadAccountProviderClient.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:57:74)\n    at Generator.next (<anonymous>)\n    at /Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:10:71\n    at new ZoneAwarePromise (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:551:29)\n    at __awaiter (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:6:12)\n    at /Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:56:27",
  "originalStack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at new AppInsightsAsyncCorrelatedErrorWrapper (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/applicationinsights/out/AutoCollection/CorrelationContextManager.js:193:18)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)",
  "zoneAwareStack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at new AppInsightsAsyncCorrelatedErrorWrapper (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/applicationinsights/out/AutoCollection/CorrelationContextManager.js:193:18)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)",
  "__zone_symbol__stack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)\nFrom previous event:\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at defer (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/node_modules/q/q.js:582:19)\n    at Promise.then (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/node_modules/q/q.js:828:20)\n    at ControllerConnection.connectImpl (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:48:14)\n    at Function.ControllerConnection.connect (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:31:27)\n    at HubLookup.getLocationService (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/hubLookup.js:20:80)\n    at HubClient.requestServiceWithRetries (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/hubClient.js:74:21)\n    at HubClient.requestService (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/hubClient.js:62:21)\n    at ElectronAadAccountProviderClient.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:57:74)\n    at Generator.next (<anonymous>)\n    at /Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:10:71\n    at new ZoneAwarePromise (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:551:29)\n    at __awaiter (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:6:12)\n    at /Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/identity-client/dist/AadAccountProviderClient.js:56:27",
  "__zone_symbol__name": "Error",
  "__zone_symbol__message": "Hub Controller process exited prematurely with signal 'SIGABRT'.",
  "__zone_symbol__originalStack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at new AppInsightsAsyncCorrelatedErrorWrapper (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/applicationinsights/out/AutoCollection/CorrelationContextManager.js:193:18)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)",
  "__zone_symbol__zoneAwareStack": "Error: Hub Controller process exited prematurely with signal 'SIGABRT'.\n    at AppInsightsAsyncCorrelatedErrorWrapper.ZoneAwareError (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:811:33)\n    at new AppInsightsAsyncCorrelatedErrorWrapper (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/applicationinsights/out/AutoCollection/CorrelationContextManager.js:193:18)\n    at ControllerConnection.onControllerProcessExited (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:135:21)\n    at ChildProcess.<anonymous> (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/microsoft-servicehub/controllerConnection.js:96:93)\n    at Object.onceWrapper (events.js:300:26)\n    at ZoneDelegate.invokeTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:275:35)\n    at Zone.runTask (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:151:47)\n    at ChildProcess.ZoneTask.invoke (/Applications/Microsoft Azure Storage Explorer.app/Contents/Resources/app/node_modules/zone.js/dist/zone-node.js:345:33)\n    at ChildProcess.emit (events.js:215:7)\n    at Process.ChildProcess._handle.onexit (internal/child_process.js:272:12)",
  "signal": "SIGABRT"
}

[MRayermannMSFT]

Erfan Nariman (@erfannariman) you're not on an M1 mac are you?

Either way, please do the following:

1. In Storage Explorer settings, turn on Verbose Authentication Logging under, Application -> Sign-in
2. Close Storage Explorer
3. Delete ~/.ServiceHub/logs
4. Start Storage Explorer
5. Do everything you do to reproduce this problem
6. After it reproduces, zip up ~/.ServiceHub/logs, and attach it here

Thanks.

[erfannariman]

Erfan Nariman (@erfannariman) you're not on an M1 mac are you?

No I am still on an intel mac.

Either way, please do the following:

1. In Storage Explorer settings, turn on Verbose Authentication Logging under, Application -> Sign-in
2. Close Storage Explorer
3. Delete ~/.ServiceHub/logs
4. Start Storage Explorer
5. Do everything you do to reproduce this problem
6. After it reproduces, zip up ~/.ServiceHub/logs, and attach it here

Thanks.

Weird part about this error is that it shows up once in a while. So it's hard to reproduce, but if I get the chance I will zip the logs up and attach them here.

[MRayermannMSFT]

I'm going to go ahead and close this bug for now. Feel free to leave that setting checked. Then if you ever get the error again, you can just open a new issue and send us the logs. Thanks!