All input fields are masked even when mask setting is 'Relaxed'

[asharafshahi]

We have setup a React SPA with Clarity masking set to Relaxed as we want to be able to see every data input entered by users. However, the recordings always mask all input fields during user entry. We also tried specifically adding data-clarity-unmask="true" to the body tag and also individual input tags to no avail. Are there any other options to force Clarity to avoid masking altogether?

Thank you

[ClaritySupport]

Arman (@asharafshahi) ,although the masking mode is relaxed, having an attribute “type” with value “tel” still makes the element sensitive. There are two options to unmask ,either to add “data-clarity-unmask” as attribute on the masked element or unmask the element manually through the project dashboard
check this link for more details: https://learn.microsoft.com/en-us/clarity/clarity-masking

[moneyaddixt]

one of the boxes that I want to unmask contains a "text" attribute, and when I try to unmask it either manually or through adding the "data-clarity-unmask" attribute it is still masked and the contents are not visible when I check the recordings feature on Microsoft clarity

[ClaritySupport]

Hello, Could you please share below details to investigate further. 1. element ID or class. 2. Link to the page having this box/element. 3. Clarity Project ID. 4. Recordings having the box masked. please share the recording having the issue using "Share option" as shown below to investigate the issue further. 1. [Graphical user interface, text, application Description automatically generated] Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fclarity&data=05%7C01%7Cv-vidasa%40microsoft.com%7C343fe08f40a94e184c6408da28fedd21%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637867372409365494%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Q1zklwmipOGmVmg01HjPFwTVAwft75whSRoB8fFF%2BoY%3D&reserved=0> ***@***.******@***.***> ***@***.*** Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. From: moneyaddixt ***@***.***> Sent: Sunday, February 19, 2023 2:51 AM To: microsoft/clarity ***@***.***> Cc: Microsoft Clarity Support ***@***.***>; Comment ***@***.***> Subject: Re: [microsoft/clarity] All input fields are masked even when mask setting is 'Relaxed' (Issue #309) one of the boxes that I want to unmask contains a "text" attribute, and when I try to unmask it either manually or through adding the "data-clarity-unmask" attribute it is still masked and not visible when I check the recordings feature on Microsoft clarity - Reply to this email directly, view it on GitHub<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fmicrosoft%2Fclarity%2Fissues%2F309%23issuecomment-1435954838&data=05%7C01%7Cv-vikasd%40microsoft.com%7Ca6aff8481a7d4abf232208db12673e7c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638124006900673099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BnESQkcknSRTjg2zAjbl1HMRRqy6rIhngd69HT2nnBc%3D&reserved=0>, or unsubscribe<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAW5BXQ2EKILXI7OCYDAESKTWYH3KXANCNFSM6AAAAAASN7GDVQ&data=05%7C01%7Cv-vikasd%40microsoft.com%7Ca6aff8481a7d4abf232208db12673e7c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638124006900673099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2F4Resmrdzd5XhxOyY9mC1YUk%2BRP8P6fbLsXso7yyTus%3D&reserved=0>. You are receiving this because you commented.Message ID: ***@***.******@***.***>>

[moneyaddixt]

Below are the information required:

link to the page having this box
https://fadiaboalward.com/7digits_checkout/

element ID or class, for both input fields.
Name box:
id = billing_first_name
email box :
id= billing_email

clarity project ID:
eks6quxtop

recording:
https://clarity.microsoft.com/shared/recording/f431073b-3c1c-40c6-9976-3e253bd7afba

[ClaritySupport]

These are all input boxes. Which will be maksed by default. ***@***.*** Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fclarity&data=05%7C01%7Cv-vidasa%40microsoft.com%7C343fe08f40a94e184c6408da28fedd21%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637867372409365494%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Q1zklwmipOGmVmg01HjPFwTVAwft75whSRoB8fFF%2BoY%3D&reserved=0> ***@***.******@***.***> ***@***.*** Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. From: moneyaddixt ***@***.***> Sent: Tuesday, February 21, 2023 3:35 AM To: microsoft/clarity ***@***.***> Cc: Microsoft Clarity Support ***@***.***>; Comment ***@***.***> Subject: Re: [microsoft/clarity] All input fields are masked even when mask setting is 'Relaxed' (Issue #309) below are the information required: link to the page having this box https://fadiaboalward.com/7digits_checkout/<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffadiaboalward.com%2F7digits_checkout%2F&data=05%7C01%7Cv-vikasd%40microsoft.com%7Cca77b2e7ae0e4430283808db13ffb189%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638125761176116206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Nl1D9nu1bxT%2Fok0p6QiA2VGRQOVeancxSu2WZ5xVYjg%3D&reserved=0> element ID or class. Name id = billing_first_name email box : id= billing_email clarity project ID: eks6quxtop recording: https://clarity.microsoft.com/shared/recording/c7807112-c90a-4881-a8df-72af7346f84f<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fclarity.microsoft.com%2Fshared%2Frecording%2Fc7807112-c90a-4881-a8df-72af7346f84f&data=05%7C01%7Cv-vikasd%40microsoft.com%7Cca77b2e7ae0e4430283808db13ffb189%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638125761176116206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=AISwBRbcE6kc4q10cve1E6TddFG8OiHvFxJHBDCpCDs%3D&reserved=0> - Reply to this email directly, view it on GitHub<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fmicrosoft%2Fclarity%2Fissues%2F309%23issuecomment-1438326388&data=05%7C01%7Cv-vikasd%40microsoft.com%7Cca77b2e7ae0e4430283808db13ffb189%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638125761176116206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tmGFWBxvbBDQ7Lr8Bb2H5qWmq7EEuVHlOJ7xarKcyek%3D&reserved=0>, or unsubscribe<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAW5BXQ722ZWNRVVQS73D4KDWYSR67ANCNFSM6AAAAAASN7GDVQ&data=05%7C01%7Cv-vikasd%40microsoft.com%7Cca77b2e7ae0e4430283808db13ffb189%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638125761176116206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fr5rmIGmn6VRnJAMAqNkR0mTLs%2Fp%2FbZIQtS%2FcYWG%2BBw%3D&reserved=0>. You are receiving this because you commented.Message ID: ***@***.******@***.***>>

[moneyaddixt]

Can I unmask them through adding data clarity unmask=true, or any other way ?

[ClaritySupport]

They cannot be unmasked and is by design, Masking content | Microsoft Learn<https://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-masking> for more details. Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fclarity&data=05%7C01%7Cv-vidasa%40microsoft.com%7C343fe08f40a94e184c6408da28fedd21%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637867372409365494%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Q1zklwmipOGmVmg01HjPFwTVAwft75whSRoB8fFF%2BoY%3D&reserved=0> ***@***.******@***.***> ***@***.*** Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. From: moneyaddixt ***@***.***> Sent: Thursday, February 23, 2023 1:38 AM To: microsoft/clarity ***@***.***> Cc: Microsoft Clarity Support ***@***.***>; Comment ***@***.***> Subject: Re: [microsoft/clarity] All input fields are masked even when mask setting is 'Relaxed' (Issue #309) Can I unmask them through adding data clarity unmask=true, or any other way ? - Reply to this email directly, view it on GitHub<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fmicrosoft%2Fclarity%2Fissues%2F309%23issuecomment-1441451281&data=05%7C01%7Cv-vikasd%40microsoft.com%7Cb5e2e685af2443a83afe08db1581a715%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638127418855201238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=txrl9jFKLbf7cyNgwsks2aQbZqqe4dk51N%2BvRK%2BUK54%3D&reserved=0>, or unsubscribe<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAW5BXQ2VYDKSIMSPPWMATXDWY4VXPANCNFSM6AAAAAASN7GDVQ&data=05%7C01%7Cv-vikasd%40microsoft.com%7Cb5e2e685af2443a83afe08db1581a715%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638127418855201238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6B9wOp%2Fs%2FOb%2B5IFqnoMW1SvMaHxbswcLIohi9pSa0vM%3D&reserved=0>. You are receiving this because you commented.Message ID: ***@***.******@***.***>>

[Vrq]

It doesn't really make sense to not allow making input values visible.
One of the reasons for watching recordings is to check what input caused a particular client issue.

[midweste]

Agree with Vrq, we as developers watch these recordings to understand why we have particular issues. Need a way to unmask anything

[prasadnaikpn]

Agreed this does not make sense and th issue si there since the beginning. There seems to be no way to unmask the same the input fields

Tried the above approach as well. Its not working

[ClaritySupport]

Hi, Thanks for using Clarity. Clarity masks sensitive content on your website by default. Clarity doesn't capture this masked content. For more details Please refer Masking content | Microsoft Learn<https://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-masking> Content in the input boxes is masked in all modes<https://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-masking#masking-modes> and can't be customized. The input box includes the following but not limited to: Account ID Address Card number CCV Code Contact number including cell number, mobile number, telephone number CVV Date of Birth Email address Hidden content Name Password Secret key Social ID SSN Zip code Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity ***@***.******@***.***> [cid:cc40a03d-7082-44ea-9401-9e0c8151d617] Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.

…

________________________________ From: Prasad Naik ***@***.***> Sent: Tuesday, November 26, 2024 3:25 PM To: microsoft/clarity ***@***.***> Cc: Microsoft Clarity Support ***@***.***>; Comment ***@***.***> Subject: Re: [microsoft/clarity] All input fields are masked even when mask setting is 'Relaxed' (Issue #309) Agreed this does not make sense and th issue si there since the beginning. There seems to be no way to unmask the same the input fields — Reply to this email directly, view it on GitHub<#309 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AW5BXQ2QFXZG7OQDWCKOKC32CRARPAVCNFSM6AAAAAASN7GDVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMBQGE3DENBUGU>. You are receiving this because you commented.Message ID: ***@***.***>