[Package Issue]: Adobe.Acrobat.Reader.64-bit

[bcdonadio]

Please confirm these before moving forward

• I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
• I have not been informed if the issue is resolved in a preview version of the winget client.

Category of the issue

Other

Brief description of your issue

Similarly as in bug #236191, if you have Adobe Acrobat Pro 2025.001.20432 installed from the Creative Cloud Desktop management app (as of 2025-03-31T02:33Z), Winget recognizes it as Adobe.Acrobat.Reader.64-bit version 25.001.20432 and tries to update it to 25.001.20435 unsuccessfully.

Steps to reproduce

1. Install Adobe Acrobat Pro from the Adobe Creative Cloud Desktop app with a paid subscription.
2. Run winget update --all.

Actual behavior

The following warning popup is shown:

The Installer requires that you uninstall Adobe Acrobat
(64-bit) before continuing this installation, in order to
avoid application conflict. Please follow these steps:

1) Cancel this Installer
2) Go to the "Programs and Features" Control Panel,
located at
Start: Settings: Control Panel
3) Highlight the product Adobe Acrobat (64-bit)
and click Remove
4) Relaunch this Installer

And the following message is shown in the terminal: Installer failed with exit code: 1603.

Expected behavior

Winget shouldn't try to replace Acrobat Pro with Acrobat Reader, even if a newer version is available.

Environment

Windows Package Manager v1.10.340
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.26100.3403
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.25.340.0

Winget Directories
-----------------------------------------------------------------------------------------------------------------------
Logs                               %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\Diag…
User Settings                      %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\sett…
Portable Links Directory (User)    %LOCALAPPDATA%\Microsoft\WinGet\Links
Portable Links Directory (Machine) C:\Program Files\WinGet\Links
Portable Package Root (User)       %LOCALAPPDATA%\Microsoft\WinGet\Packages
Portable Package Root              C:\Program Files\WinGet\Packages
Portable Package Root (x86)        C:\Program Files (x86)\WinGet\Packages
Installer Downloads                %USERPROFILE%\Downloads
Configuration Modules              %LOCALAPPDATA%\Microsoft\WinGet\Configuration\Modules

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale


Group Policy                                        State
-----------------------------------------------------------
Enable Windows Package Manager                      Enabled
Enable Windows Package Manager Settings             Enabled
Enable Windows App Installer Local Manifest Files   Enabled
Enable Windows App Installer Default Source         Enabled
Enable Windows App Installer Microsoft Store Source Enabled

Admin Setting                             State
--------------------------------------------------
LocalManifestFiles                        Enabled
BypassCertificatePinningForMicrosoftStore Disabled
InstallerHashOverride                     Disabled
LocalArchiveMalwareScanOverride           Disabled
ProxyCommandLineOptions                   Disabled
DefaultProxy                              Disabled

Screenshots and Logs

[similar-issues-ai]

We've found some similar issues:

• [Package Issue]: Adobe.Acrobat.Reader.64-bit (upgrade not working) #78654 , similarity score: 81%

If any of the above are duplicates, please consider closing this issue out and adding additional context in the original issue.

Note: You can give me feedback by 👍 or 👎 this comment.

[nashuc]

Can confirm I've experienced this, too ... most recently today when winget attempted to upgrade Adobe Acrobat Pro (installed as part of Adobe Creative Cloud) from 25.001.20435 to 25.001.20458. Got the same message as the screenshot attached by Bernardo Donadio (@bcdonadio) in original post and the same Installer failed with exit code: 1603 message in winget.

Workaround (for me, for now) is pinning Acrobat so winget will skip Acrobat moving forward:

winget pin add --id Adobe.Acrobat.Reader.64-bit --blocking

Now when I run winget upgrade --all I get:

No installed package found matching input criteria.
1 package(s) have pins that prevent upgrade. Use the 'winget pin' command to view and edit pins. Using the --include-pinned argument may show more results.

[mdward2]

I got that same exact screenshot about needing to Uninstall Adobe Acrobat when I used winget to upgrade my software on my home computer.
winget upgrade --accept-package-agreements --accept-source-agreements -r -u

I compared the Adobe Acrobat version on my work computer and it was up to date while my home computer remained on previous version. I also tried using the update within the Adobe Acrobat program but it did not update to the latest.
I am not sure how I eventually fixed it (uninstall / reinstall / repair) but somehow I now have the latest update on my home computer.

As of 06/11/2025 Pacific Time:

Work: HP EliteDesk 800 G6 Small Form Factor PC i7-10700 desktop computer
Windows 11 Education 24H2 26100.4061

Adobe Creative Cloud - Version 6.6.0.611 - signed in with my higher education work email address
I like to manually check for updates for Adobe Creative Cloud by going to Help, then Check for Updates
but not sure if our enterprise Microsoft Intune may also be keeping it updated.

Adobe Acrobat - Continuous Release - Version 2025.001.20531 - also signed in with my higher education work email address
I also like to manually check for updates for Adobe Acrobat by going to Help, then Check for updates.
Just now, there was an update and I updated, it ran the Adobe Acrobat Updater and got Version 2025.001.20531.

Home: Dell Alienware m18 R1 i9-13980HX laptop computer
Windows 11 Pro 24H2 26100.4202

Adobe Creative Cloud - Version 6.6.0.611 - signed in with my higher education work email address
I like to manually check for updates for Adobe Creative Cloud by going to Help, then Check for Updates.

Adobe Acrobat - Continuous Release - Version 2025.001.20531 - also signed in with my higher education work email address
I also like to manually check for updates for Adobe Acrobat by going to Help, then Check for updates.
Just now, there was an update and I updated, it ran the Adobe Acrobat Updater and got Version 2025.001.20531.

[Schimmelreiter]

I can confirm this problem.

[mcortt]

Can confirm this is still an issue.

[vmartel08]

This is still an issue.