Please confirm the following.
What browsers are you seeing the problem on?
seems unrelated to browser
Describe the bug
I am being charged twice per month for a single monthly subscription. I did need to update the payment method at one point, I believe this began after that.
Steps to reproduce
Uncertain, but perhaps adding a new payment method after the old (cancelled) card number was declined is related.
Expected behavior
I should be charged once monthly for a monthly subscription.
Additional context
I have cancelled my subscription until this is resolved, and will be happy to rejoin afterward. It is worth noting that I cannot remove the payment method that is being double-charged, even after requesting to cancel my subscription, as the remainder of the month still counts as an "active subscription" -- therefore I am not sure if I should expect to be charged (possibly twice) in August.
Please confirm the following.
What browsers are you seeing the problem on?
seems unrelated to browser
Describe the bug
I am being charged twice per month for a single monthly subscription. I did need to update the payment method at one point, I believe this began after that.
Steps to reproduce
Uncertain, but perhaps adding a new payment method after the old (cancelled) card number was declined is related.
Expected behavior
I should be charged once monthly for a monthly subscription.
Additional context
I have cancelled my subscription until this is resolved, and will be happy to rejoin afterward. It is worth noting that I cannot remove the payment method that is being double-charged, even after requesting to cancel my subscription, as the remainder of the month still counts as an "active subscription" -- therefore I am not sure if I should expect to be charged (possibly twice) in August.