Troubleshooting

Troubleshooting

An update won't install

• "Install unknown apps" screen: the first in-app update asks you to allow PhotoCraft to install apps. Allow it, then press Back; the install carries on.
• "App not installed" or "signed with a different key": the PhotoCraft on your device was built by someone else (another fork or build). Uninstall it once, then install from the releases. Save your work first: uninstalling removes the app's settings and brushes.
• Obtainium doesn't see a new version: refresh the app in Obtainium. The newest release is marked Latest on GitHub.

The pen

• Pressing the S Pen button opens Air Command instead of right-clicking: turn Air command off in the device's S Pen settings.
• A pen button does nothing: open Window › Touch Input › Touch Input Settings… and press it. If its light doesn't turn green, the pen isn't reporting that button to Android. If a different light comes on, set that row instead.
• Fingers paint while I draw: check Window › Touch Input › Palm Rejection is on. A palm that lands before the pen comes near counts as a finger until the pen touches down.
• I can't draw with my finger: Window › Touch Input may be set to Finger Moves Canvas or Gestures Only; choose Finger Draws.

The screen

• Panels take up the whole phone screen: choose Window › Layout › Automatic or Phone. See Phone Layout.
• Everything is too small or too big: Edit › Preferences › Interface › UI Scale. Auto follows your device (75% of it in the phone layout).
• Stuck in full screen: tap the full screen key on the Shortcut Pad until the bars come back, or press Esc on a keyboard. If the pad is hidden, Esc is the way out.

Reporting a bug

Open an issue with:

• your version (Help › About),
• your device and Android version,
• your pen or keyboard, if it matters,
• what happened and how to make it happen again (a screenshot or screen recording helps a lot).