Unale to reset password - unexpected error

[burkecon]

Description

I am trying to login to my account but it is not working on any browser/computer/phone combination. I am getting Unexpected Error when logging in, or when submitting a request to reset my password.

Steps to reproduce

Clear steps describing how to reproduce the issue. Providing a URL, screenshot.

Expected result

What should happen?

Actual result

What happened.

Environment

Firefox

┆Issue is synchronized with this Jira Task

[dschom]

Sorry you are having issues, and thank you for taking the time to report this. If you file a ticket with bugzilla, we can get your account info in a confidential manner and try to trouble shoot further.

If you do not want us to use Bugzilla, would you mind providing a bit more info about the problem, such as:

• The time the error occurred
• The operating system / mobile device you are using
• How you are accessing the site (e.g. Logging in through Firefox's main menu)
• Anything else notable, such as error logs or network requests
• Screen shots if available