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allow replies to support tickets (simpler async)#7492

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escattone merged 1 commit into
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escattone:simpler-async-replies-to-zd-tickets-2923
May 26, 2026
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allow replies to support tickets (simpler async)#7492
escattone merged 1 commit into
mozilla:mainfrom
escattone:simpler-async-replies-to-zd-tickets-2923

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@escattone escattone commented May 14, 2026

mozilla/sumo#2923

I've tested this locally while connected to the stage Zendesk service, and it works great.

NOTE: This PR does not address the fact that Zendesk tickets support HTML in replies as well as attachments. Those are left for future PR's.

@escattone escattone requested a review from akatsoulas May 14, 2026 22:56
@escattone escattone force-pushed the simpler-async-replies-to-zd-tickets-2923 branch 5 times, most recently from 9f533d7 to e10c81e Compare May 18, 2026 20:35
@escattone escattone force-pushed the simpler-async-replies-to-zd-tickets-2923 branch 5 times, most recently from 6942342 to b482920 Compare May 19, 2026 23:51
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@escattone escattone force-pushed the simpler-async-replies-to-zd-tickets-2923 branch from 3478946 to 6bf6f6e Compare May 21, 2026 22:39
@escattone escattone requested a review from akatsoulas May 21, 2026 22:45
@escattone escattone force-pushed the simpler-async-replies-to-zd-tickets-2923 branch 9 times, most recently from 9227941 to 8453e7d Compare May 23, 2026 23:48
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Nice update! r+

@escattone escattone force-pushed the simpler-async-replies-to-zd-tickets-2923 branch from 8453e7d to bd84222 Compare May 26, 2026 15:19
@escattone escattone force-pushed the simpler-async-replies-to-zd-tickets-2923 branch from bd84222 to e7a62cd Compare May 26, 2026 15:41
@escattone escattone merged commit 83420e3 into mozilla:main May 26, 2026
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@escattone escattone deleted the simpler-async-replies-to-zd-tickets-2923 branch May 26, 2026 16:33
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2 participants