I am currently pursuing a Bachelor of Science in Information Technology at Southern New Hampshire University. I bring professional experience in quality, data analysis, reporting, process improvement, customer service, and operations. I am continuing to strengthen my technical knowledge through coursework, independent projects, and hands-on practice as I transition into an IT-focused career.

• 🎓 Pursuing a Bachelor of Science in Information Technology
• 🎓 A.A.S. in Computer Information Systems
• 📊 Professional experience in quality, data analysis, reporting, process improvement, customer service, and operations
• 🔍 Career interests include Quality Assurance, Software Testing, Systems Analysis, IT Business Analysis, IT Operations, and related analyst roles
• 💡 Interested in using technology to improve quality, solve problems, analyze information, and strengthen business processes
• 🌱 Continuing to develop hands-on technical skills through coursework, portfolio projects, and independent learning

My portfolio includes hands-on projects that demonstrate how I apply quality, testing, analysis, troubleshooting, and information technology concepts.

Completed a simulated software quality assurance project demonstrating the full QA lifecycle, including test planning, test case development, manual functional testing, defect reporting, severity and priority evaluation, root cause analysis using 5 Whys, corrective actions, defect retesting, regression testing, and final test reporting.

Completed hands-on networking activities involving topology planning, VLAN segmentation, IP addressing, VPN connectivity, network security concepts, troubleshooting, and network design.

Completed hands-on database work using SQL and relational database concepts, including retrieving, organizing, updating, and analyzing data.

Developed a text-based game using Python while applying foundational programming concepts such as variables, conditional statements, loops, functions, and user input.

Worked with Windows and Linux environments and virtual machines to develop practical experience with operating systems, system configuration, hardware compatibility, troubleshooting, security, migration planning, and virtualization concepts.

• Quality Assurance
• Data Analysis and Reporting
• Process Improvement
• Root Cause Analysis
• Corrective Actions
• Technical and Business Documentation
• Problem Solving
• Cross-Functional Communication
• Customer and Client Support
• Operational Quality

• Power BI
• Microsoft Excel
• Power Apps
• Power Automate
• SharePoint
• SAP
• Microsoft PowerPoint

• Software Quality Assurance
• Manual and Functional Testing
• Test Case Development
• Defect Reporting
• Regression Testing
• Python
• SQL Fundamentals
• Relational Database Concepts
• Windows and Linux Environments
• Virtual Machines and Virtualization
• Networking Fundamentals
• IT Troubleshooting

I apply professional experience in data, reporting, quality, root cause analysis, and process improvement to my growing knowledge of information technology and systems. My goal is to combine these strengths with technical skills to support reliable systems, better decisions, and improved business processes.

My goal is to transition into an IT-focused role where I can combine my professional experience in quality, data, operations, and process improvement with my growing technical skills.

I am particularly interested in opportunities involving:

• Quality Assurance
• Software Testing
• Quality Analyst Roles
• Systems Analysis
• IT Business Analysis
• IT Operations
• Technology Process Improvement
• Related IT and Business Analyst Positions

I am continuing to strengthen my technical knowledge through my Information Technology degree program, portfolio projects, and hands-on practice in:

• Software Quality Assurance and Testing
• Networking
• Database Fundamentals and SQL
• Systems and Virtualization
• IT Infrastructure
• Technical Problem-Solving

This GitHub portfolio documents my continued growth in information technology and demonstrates how I apply technical concepts alongside my professional background in quality, data, operations, and process improvement. As I complete new projects and strengthen my skills, I will continue adding selected work that demonstrates practical problem-solving and real-world application of technology.