[ADD] social marketing: added social marketing documentation to v14 #2554

ksc-odoo · 2022-08-02T19:28:28Z

robodoo · 2022-08-02T19:29:16Z

ksc-odoo · 2022-08-02T19:29:38Z

here's the social marketing doc for v14. If you could please review it at your earliest convenience, that would be greatly appreciated.

Once you approve, I'll be sure to send it along to Zac for further technical review.

Thanks!

mivu-odoo · 2022-09-06T18:29:04Z

As of commit 991c8dc

Fixed the build errors! This PR passes all the code checks now.

Removed unexpected indent in create_posts.rst
Fixed file path reference in campaigns.rst and push_notifications.rst, it was referencing a file called manage_social but that file didn't exist when I searched the repo. I'm guessing that was the old name for create_posts.rst so I updated the file path references to create_posts

ksc-odoo · 2023-01-26T21:16:47Z

@StraubCreative Ready for your review!

StraubCreative

@ksc-odoo please update this PR in reference to change requests left on other Marketing PRs as well as the content guidelines. Tag @samueljlieber for help with RST and then tag me again when ready 🙂

samueljlieber · 2023-02-15T19:38:18Z

Hey @ksc-odoo 👋 in db36992 I updated the RST content with what you sent over, great job on this BTW!

I did make some structural changes to follow the same structure as the SMS Marketing docs (#2553):

instead of having your essentials.rst & campaigns.rst in an overview folder, I changed overview folder to essentials, and moved social_essentials.rst & social_campaigns.rst into that folder.
- @ksc-odoo what do you think, should we keep the previous overview folder structure?
removed push_notifications.rst & livechat.rst to consolidate into social_essentials.rst & social_campaigns.rst
added redirects for deleted files

samueljlieber · 2023-03-29T16:29:30Z

Fixed merge conflict in e369e35.

StraubCreative

@ksc-odoo can you give these another pass around the following:

use of "quotes" and (parenthesis), often times these aren't needed / are distracting.
remove all hyperbole/exaggeration language (e.g. utmost importance)
specificity of language (e.g. social marketing campaigns help companies connect with the marketplace in uniquely creative
ways.)
wordiness...some spots where you can say things more simply/direct and stick to active instruction

Think these just need a final round of love and should be good for merge. Thank you!

samueljlieber

Hi @ksc-odoo 👋 I've made your updates in b7a7556 as well as performed my technical review, also making the necessary changes there. My technical changes involved removing :guilable:s from non-action oriented sentences, image size, and leveraging the content tabs block.

Bellow are the suggestions of my changes, already implemented in my previous commit. Please review these changes and let me know if you approve or have any corrections, and I will pass to final review when it is ready. 🙂

samueljlieber · 2023-04-18T14:45:19Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+Campaigns page
+==============
+
+To access a complete overview of all social marketing campaigns, open the :menuselection:`Social


Make sure to use :menuselection: when directing the user to navigate somewhere

samueljlieber · 2023-04-18T14:48:44Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+communications can be created, modified, and sent or scheduled. Below is a sample of a completed
+campaign template.
+
+.. image:: social_campaigns/create-campaign.png


This image was a bit too wide at 1600px, make sure the image is below 933px wide - ideally 769px, also make sure the image filename is hyphenated rather than using underscores :)

For sure. I believe the majority of this doc was done awhile back, so there were a few more issues than usual, but I really appreciate you pointing them out/fixing them!

samueljlieber · 2023-04-18T14:49:46Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+- :guilabel:`Send New Mailing`: reveals a blank email template on a separate page, in which the
+  message can be fully customized in a variety of ways.
+- :guilabel:`Send SMS`: reveals a blank SMS template on a separate page, in which a SMS
+  communication can be created and configured.
+- :guilabel:`Send Social Post`: reveals a blank social post template on a separate page, in which
+  a post can be created, and applied to social media accounts that are already connected to the
+  database.
+- :guilabel:`Push Notification`: reveals a similar blank social post template on a separate page,
+  however, the *Push Notification* options are already pre-selected in the *Post on* field.


No need to add an empty line between bullet points of the same level, this is only necessary when adding a sub-bullet point

samueljlieber · 2023-04-18T14:51:35Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+.. note::
+   Adding social media accounts to the feed also links that specific Social Media's KPIs (if the
+   platform has them). To get redirected to the statistics and metrics related to any social
+   account, click on :guilabel:`Insights`.
+
+   .. image:: social_essentials/insights.png
+      :align: center
+      :alt: The insights link that can be accessed for each social media stream added in Odoo.


I placed this image within the .. note:: block because it seems to be pertaining to that text directly

samueljlieber · 2023-04-18T14:55:00Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+.. tabs::
+
+   .. tab:: Kanban view
+
+      By default, Odoo displays the posts in a *kanban* view. The information on this page can sorted
+      even further, via the *Filters* and *Group by* drop-down menu.
+
+      .. image:: social_essentials/posts-page.png
+         :align: center
+         :alt: Kanban view of the posts page in the Odoo Social Marketing application.
+
+   .. tab:: Calendar view
+
+      The *calendar* view option displays a visual representation in a calendar format of when posts
+      were published, or are scheduled to be published. This option provides a clear overview of any
+      planned day, week, or month, and Odoo displays all drafted, scheduled, and published posts.
+
+      .. image:: social_essentials/calendar-view.png
+         :align: center
+         :alt: Example of the calendar view in Odoo Social Marketing.
+
+   .. tab:: List view
+
+      The *list* view option is similar to the *kanban* option, but instead of individual blocks,
+      all the post information is displayed in a clear, list layout. Each line of the list displays
+      the *Social Accounts*, *Message*, and *Status* of every post.
+
+      .. image:: social_essentials/list-view.png
+         :align: center
+         :alt: View of the list option on the posts page in Odoo Social Marketing.
+
+   .. tab:: Pivot view
+
+      The *pivot* view option provides a fully customizable grid table, where different measures of
+      data can be added and analyzed.
+
+      .. image:: social_essentials/pivot-view.png
+         :align: center
+         :alt: View of the pivot option on the posts page in Odoo Social Marketing.
+
+      The pivot view option provides numerous analytical options, allowing for in-depth, detailed
+      analysis of various posts.
+
+      Click on any :guilabel:`+` (plus sign) next to a line in the pivot table to reveal more metric
+      options to add to the grid.
+
+      While in the pivot view, the option to *Insert in Spreadsheet* is available, located to the
+      right of the *Measures* drop-down.
+
+      When clicked, a pop-up appears, where the option to add this information to a current
+      spreadsheet is available. The option to create a new spreadsheet for this information
+      on-the-fly is also available in this pop-up, as well.
+
+      Next to the *Insert in Spreadsheet* are three view options, specific to the pivot view.
+
+      From left to right, the options are:
+
+      - *Flip Axis*, which switches the 'X' and 'Y' axis in the grid table.
+      - *Expand All*, which expands each line in the grid, revealing more detailed information


I placed the view option content within content tab blocks here because I think it is a good opportunity to use them to group the related content in an easy-to-compare way. Curious on your thoughts here!

Great call!

samueljlieber · 2023-04-18T14:55:39Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+make any necessary adjustments. Don't forget to hit :guilabel:`Save` to secure any changes.
+
+.. seealso::
+   :doc:`/applications/marketing/social_marketing/essentials/social_campaigns`


No need to use a bullet point for a single item in a .. seealso::

StraubCreative

@samueljlieber stopping here.

Please clean up the formatting on these docs:

italics where there should be guilabels
missing guilabels around icons (gear, +, etc.) @ksc-odoo I know you were told different but it's okay if there's disagreement. Imo these are clickable UI objects so they deserve them.
italics where there shouldn't be any
missing guilabels on dashboard headings
capitalizations where there shouldn't be any (e.g. Search bar --> search bar)

Really the only change we've introduced lately is to stop using guilabels on everything, and to only limit it to context around active instruction. I get that there's some confusion and it'll take a few tries (and that's totally fine).

To define this better: active instruction still fulfills a majority of cases, and includes UI walk-throughs where we're looking around the dashboard (because we're still talking about the dashboard that's currently in view).

StraubCreative · 2023-04-19T22:04:14Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+Social marketing campaigns help companies connect directly with the marketplace. These campaigns
+are vital when introducing a new product to customers, explaining the value of a service/product,
+or advertising an upcoming event or product release.
+
+The most effective social marketing campaigns involve multiple channels, so it's important to have
+a reliable solution to help with the planning, posting, tracking, and analyzing of content.


Suggestion: wording/specificity

Suggested change

Social marketing campaigns help companies connect directly with the marketplace. These campaigns

are vital when introducing a new product to customers, explaining the value of a service/product,

or advertising an upcoming event or product release.

The most effective social marketing campaigns involve multiple channels, so it's important to have

a reliable solution to help with the planning, posting, tracking, and analyzing of content.

Social marketing campaigns help companies connect directly with the marketplace. These campaigns

are helpful when introducing a new product to customers, explaining the value of a product or service,

or when advertising an upcoming event or product release.

The most effective social marketing campaigns typically involve multiple channels to maximize

content distribution, and Odoo's *Social Marketing* application acts as a singular control center to

monitor, plan, post, track, and analyze all of the various content and content channels within a

single dashboard.

StraubCreative · 2023-04-19T22:10:34Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+Each *stage* in the kanban view can be edited, by clicking the "gear" icon to the left of the "+"
+(plus sign) - located to the right of the stage title.
+
+The "gear" icon only appears when the cursor hovers to the left of the "+" (plus sign). When the
+"gear" icon is clicked, a drop-down menu reveals the options: *Fold*, *Edit Stage*, and *Delete*.


I know there's some uncertainty around guilabel use and icons.
Imo it makes more sense to use them because we're instructing or hinting at the user to click them.
Ideally, I'd love to use emojis here (maybe one day).

Here's what I suggest, with that in mind, and also turning the second sentence into a note:

Suggested change

Each *stage* in the kanban view can be edited, by clicking the "gear" icon to the left of the "+"

(plus sign) - located to the right of the stage title.

The "gear" icon only appears when the cursor hovers to the left of the "+" (plus sign). When the

"gear" icon is clicked, a drop-down menu reveals the options: *Fold*, *Edit Stage*, and *Delete*.

Each *stage* in the kanban view can be edited, by clicking the :guilabel:`gear icon` to the left of

the :guilabel:` + (plus sign icon)` - located to the right of the stage title.

.. note::

The **gear icon** *only* appears when the cursor hovers to the left of the ** + (plus sign

icon)**. When the gear icon is clicked, a drop-down menu reveals the options: :guilabel:`Fold`,

:guilabel:`Edit Stage`, and :guilabel:`Delete`.

StraubCreative · 2023-04-19T22:13:41Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+Clicking *Fold* minimizes that specific stage's column. The stage column can be restored by clicking
+the folded version of it on the main *Campaigns* page in the default kanban view.
+
+Selecting *Edit Stage* reveals a pop-up, in which the name and the sequence of the stage can be
+modified. If changes are made, be sure to click :guilabel:`Save`.
+
+Clicking *Delete* removes the stage entirely.


Since we're actively on this dashboard and providing a UI walk-through, these get guilabels.

Suggested change

Clicking *Fold* minimizes that specific stage's column. The stage column can be restored by clicking

the folded version of it on the main *Campaigns* page in the default kanban view.

Selecting *Edit Stage* reveals a pop-up, in which the name and the sequence of the stage can be

modified. If changes are made, be sure to click :guilabel:`Save`.

Clicking *Delete* removes the stage entirely.

Clicking :guilabel:`Fold` minimizes that specific stage's column. The stage column can be restored

by clicking the folded version of it on the main :guilabel:`Campaigns` dashboard in the default

kanban view.

Selecting :guilabel:`Edit Stage` reveals a pop-up window, in which the name and the sequence of the

stage can be modified. If changes are made, be sure to click :guilabel:`Save`.

Clicking :guilabel:`Delete` removes the stage entirely.

cc: @samueljlieber

StraubCreative · 2023-04-19T22:15:08Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+.. note::
+   To add a new stage to the pipeline, side-scroll to the right on the *Campaigns* page, click
+   :guilabel:`Add a Column`, enter in the desired information, and click :guilabel:`Add`.


Campaigns is the dashboard heading that we're currently on, so it gets a guilabel.

Suggested change

.. note::

To add a new stage to the pipeline, side-scroll to the right on the *Campaigns* page, click

:guilabel:`Add a Column`, enter in the desired information, and click :guilabel:`Add`.

.. note::

To add a new stage to the pipeline, side-scroll to the right on the :guilabel:`Campaigns`

dashboard, click :guilabel:`Add a Column`, enter in the desired information, and click

:guilabel:`Add`.

samueljlieber · 2023-04-20T16:01:50Z

Hi @StraubCreative, thank you for your corrections here. I've gone through social_essentials.rst and social_campaigns.rst and implemented your corrections in bdbc3a4.

I would like to note that the docs KC initially provided me had many of your suggestions correct already - I ended up swapping most to Italics in my technical changes. I think my confusion stems from how the active instruction is written in these docs. To me, it isn't as direct as other writing styles (which I have no qualms about, its just different in a good way 🙂). For example:

This:

The same social marketing campaign information on the :guilabel:`Campaigns` dashboard can also be viewed as a list, by selecting the :guilabel:`List` option, located under the search bar, in the upper-right corner.

Is not as direct as this:

To view the social marketing campaign information as a list on the :guilabel:`Campaigns` dashboard, select the :guilabel:`List` option, located under the search bar, in the upper-right corner.

So by comparing these two, it is now clear to me that the :guilabel: is valid in both writing styles.

I feel this PR is ready for another look when you are ready @StraubCreative, thank you! 🙏

C.C. @ksc-odoo

StraubCreative

Hi @ksc-odoo

Made a batch of edits in the commit following this review, mostly around guilabel/italics use (I know it's annoying/confusing!), and some wording and formatting suggestions.

Please let me know if you approve of the changes or If you have any disagreements, thanks!

StraubCreative · 2023-04-20T23:03:42Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+On the :guilabel:`Campaigns` dashboard, a new campaign can be created by clicking the quick add **+
+plus sign** - located at the top-right of each stage in the pipeline, visible in the kanban view.
+Or, by clicking :guilabel:`Create` in the upper-left corner of the :guilabel:`Campaigns` dashboard.


guilabel on the + icon
starting a new sentence with a conjunction reads a little strange 😛

Suggested change

On the :guilabel:`Campaigns` dashboard, a new campaign can be created by clicking the quick add **+

plus sign** - located at the top-right of each stage in the pipeline, visible in the kanban view.

Or, by clicking :guilabel:`Create` in the upper-left corner of the :guilabel:`Campaigns` dashboard.

On the :guilabel:`Campaigns` dashboard, a new campaign can be created by clicking the quick add

:guilabel:`+ (plus sign)` located in the top-right corner of each stage in the pipeline, visible in

the kanban view. Campaigns can also be created by clicking :guilabel:`Create` in the upper-left

corner of the :guilabel:`Campaigns` dashboard.

StraubCreative · 2023-04-20T23:05:07Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+   :align: center
+   :alt: View of the quick add option for campaigns in Odoo Social Marketing.
+
+Here, a :guilabel:`Campaign Name`, :guilabel:`Responsible`, and :guilabel:`Tags` can be entered.


grammar

Suggested change

Here, a :guilabel:`Campaign Name`, :guilabel:`Responsible`, and :guilabel:`Tags` can be entered.

Here, the :guilabel:`Campaign Name`, :guilabel:`Responsible`, and :guilabel:`Tags` can be entered.

StraubCreative · 2023-04-20T23:07:50Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+- On the :guilabel:`Campaigns` dashboard in the kanban view, select the **three dot** drop-down menu
+  on the desired campaign, and select :guilabel:`Edit`.


Use three-dots text icon and add a guilabel

Suggested change

- On the :guilabel:`Campaigns` dashboard in the kanban view, select the **three dot** drop-down menu

on the desired campaign, and select :guilabel:`Edit`.

- On the :guilabel:`Campaigns` dashboard in the kanban view, select the :guilabel:`⋮ (three dots)`

drop-down menu on the desired campaign, and select :guilabel:`Edit`.

StraubCreative · 2023-04-20T23:09:23Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+On a *Campaign Template* page, numerous elements can be customized/modified, and various forms of
+communications can be created, modified, and sent or scheduled. Below is a sample of a completed
+campaign template.


Images are only supplemental to the text.
In a future PR let's write all of this out 👍

StraubCreative · 2023-04-20T23:11:39Z

content/applications/marketing/social_marketing/essentials/social_campaigns.rst

+.. important::
+   In order for the :guilabel:`Send New Mailing` option to appear on campaign templates, make sure
+   the :guilabel:`Mailing Campaigns` feature is enabled in the *Email Marketing* app. To do that,
+   navigate to :menuselection:`Email Marketing --> Configuration --> Settings`, activate
+   :guilabel:`Mailing Campaigns`, and click :guilabel:`Save`.


The first instance of mailing campaigns here gets an italics since it's a feature being emphasized.
We're not looking at that dashboard (yet), and we're emphasizing it as part of a logic.

Suggested change

.. important::

In order for the :guilabel:`Send New Mailing` option to appear on campaign templates, make sure

the :guilabel:`Mailing Campaigns` feature is enabled in the *Email Marketing* app. To do that,

navigate to :menuselection:`Email Marketing --> Configuration --> Settings`, activate

:guilabel:`Mailing Campaigns`, and click :guilabel:`Save`.

.. important::

In order for the :guilabel:`Send New Mailing` option to appear on campaign templates, make sure

the *Mailing Campaigns* feature is enabled in the *Email Marketing* app. To do that, navigate to

:menuselection:`Email Marketing --> Configuration --> Settings`, activate :guilabel:`Mailing

Campaigns`, and click :guilabel:`Save`.

StraubCreative · 2023-04-21T00:32:35Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+'Posts' page
+============


Apostrophes aren't needed?

Suggested change

'Posts' page

============

Posts page

==========

StraubCreative · 2023-04-21T00:34:06Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+      Click on any **+ (plus sign)** next to a line in the pivot table to reveal more metric options
+      to add to the grid.


Suggested change

Click on any **+ (plus sign)** next to a line in the pivot table to reveal more metric options

to add to the grid.

Click on any :guilabel:`+ (plus sign) icon` next to a line in the pivot table to reveal more metric

options to add to the grid.

StraubCreative · 2023-04-21T00:35:17Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+
+      From left to right, the options are:
+
+      - :guilabel:`Flip Axis`, which switches the 'X' and 'Y' axis in the grid table.


Suggested change

- :guilabel:`Flip Axis`, which switches the 'X' and 'Y' axis in the grid table.

- :guilabel:`Flip Axis`, which switches the *X* and *Y* axis in the grid table.

StraubCreative · 2023-04-21T00:36:03Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+========
+
+To see a complete overview of all the people who have visited the website(s) connected to the
+database, click :menuselection:`Visitors` in the header menu of the *Social Marketing* app.


Force the tag

Suggested change

database, click :menuselection:`Visitors` in the header menu of the *Social Marketing* app.

database, navigate to :menuselection:`Social Marketing --> Visitors` in the header menu.

StraubCreative · 2023-04-21T00:37:27Z

content/applications/marketing/social_marketing/essentials/social_essentials.rst

+Navigate to :menuselection:`Configuration --> Social Streams` reveals a separate page containing all
+the social media streams that have been added to the main dashboard of the *Social Marketing* app,
+accessible via the :guilabel:`Feed` option in the header menu.


Grammar

Suggested change

Navigate to :menuselection:`Configuration --> Social Streams` reveals a separate page containing all

the social media streams that have been added to the main dashboard of the *Social Marketing* app,

accessible via the :guilabel:`Feed` option in the header menu.

Navigate to :menuselection:`Configuration --> Social Streams` to reveal a separate page containing

all of the social media streams that have been added to the main dashboard of the *Social Marketing*

app, accessible via the :guilabel:`Feed` option in the header menu.

StraubCreative

@robodoo r+

closes #2554 Signed-off-by: Zachary Straub (zst) <zst@odoo.com>

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[ADD] social marketing: added basic social marketing doc for v15 #2555

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[ADD] social marketing: added social marketing documentation to v14

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[ADD] social marketing: added social marketing documentation to v14

42148ac

closes #2554 Signed-off-by: Zachary Straub (zst) <zst@odoo.com>

robodoo temporarily deployed to merge April 21, 2023 20:03 Inactive

robodoo closed this Apr 21, 2023

StraubCreative added the repeat designation for PRs worth a second look label Jul 5, 2023

	Here, a :guilabel:`Campaign Name`, :guilabel:`Responsible`, and :guilabel:`Tags` can be entered.
	Here, the :guilabel:`Campaign Name`, :guilabel:`Responsible`, and :guilabel:`Tags` can be entered.

		- On the :guilabel:`Campaigns` dashboard in the kanban view, select the three dot drop-down menu
		on the desired campaign, and select :guilabel:`Edit`.

		Click on any + (plus sign) next to a line in the pivot table to reveal more metric options
		to add to the grid.


		From left to right, the options are:

		- :guilabel:`Flip Axis`, which switches the 'X' and 'Y' axis in the grid table.

	database, click :menuselection:`Visitors` in the header menu of the Social Marketing app.
	database, navigate to :menuselection:`Social Marketing --> Visitors` in the header menu.

[ADD] social marketing: added social marketing documentation to v14 #2554

[ADD] social marketing: added social marketing documentation to v14 #2554

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samueljlieber commented Apr 20, 2023 • edited Loading Uh oh! There was an error while loading. Please reload this page.

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samueljlieber commented Apr 20, 2023 •

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