Updated and now I cannot pull up any threads, the thread keeps spamming like its refreshing and I have a red error box at the top

[PanicIsReal]

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.309.31024 (962)

What subscription do you have?

Pro

What platform is your computer?

MBP M3 Max

What issue are you seeing?

What steps can reproduce the bug?

Update the app and pull up a thread you were working with

What is the expected behavior?

To load.

Additional information

I have tried logging out of Codex App and logging back in, restarting my MBP.

CLI Still works fine interim.

No response

[github-actions]

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• Codex Desktop App — “failed to resume task” on all sessions after service incident #14396
• Codex desktop is showing stale/orphaned thread entries that cannot be reopened or archived. #14162
• old threads broken after update (invalid_encrypted_content / organization_id mismatch) #13724
• Codex Desktop hides existing workspace threads on macOS #14370

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[carlosglz1912]

Yep this just happened to me in MacOs (Macbook Air M1) Also showed a banner with 'new' gpt-5.3-codex and cant load my recent threads from 2hrs

[zenzig]

Also have same issue, Mac M1

[matheuslenke]

Having the same issue here, Macbook M3 Pro. Can't change the selected model neither send any message on existing or new threads.

[Jaesung-Jung]

Same here (macOS app). but, codex cli works file.

[matheuslenke]

Just found the cause here. In my case, I got GSD installed. When I went to settings -> Configuration I saw some errors in configuration files caused by it. I removed GSD and restarted the app, and now I saw a different error at config.toml. Honestly, I do not remember now, I just removed the config that it was complaining until everything looked fine and... voilà, it worked again.
Here is my config page without errors (it should show a yellow tooltip if you have these errors)

And here is my config.toml that is showing no errors

model = "gpt-5.4"
model_reasoning_effort = "medium"
personality = "pragmatic"

max_threads = 4
max_depth = 2

[Jaesung-Jung]

In my case, there was a minor error in workspace/.codex/config.toml. I was able to detect the issue using a VS Code extension called Even Better TOML. After fixing it, I confirmed that the Codex macOS app works normally.

[PanicIsReal]

Just found the cause here. In my case, I got GSD installed. When I went to settings -> Configuration I saw some errors in configuration files caused by it. I removed GSD and restarted the app, and now I saw a different error at config.toml. Honestly, I do not remember now, I just removed the config that it was complaining until everything looked fine and... voilà, it worked again. Here is my config page without errors (it should show a yellow tooltip if you have these errors)

And here is my config.toml that is showing no errors

model = "gpt-5.4"
model_reasoning_effort = "medium"
personality = "pragmatic"

max_threads = 4
max_depth = 2

I've personally changed nothing, and had AI scrutinize my config, nothing ive tried has fixed my issue.

[luispittagros]

Same issue.