Codex App shows usage limit reached despite remaining 5-hour and weekly quota

[naichilab]

What version of the Codex App are you using (From “About Codex” dialog)?

26.519.22136 (3003)

What subscription do you have?

Business

What platform is your computer?

Darwin 24.6.0 arm64 arm

What issue are you seeing?

Codex App shows a usage-limit banner even though Codex analytics shows remaining quota, and messages can still be sent normally.

The app displays:

Codex message usage limit reached
Please wait until 15:06

However, Codex analytics shows:

• 5-hour usage limit: 83% remaining
• Weekly usage limit: 97% remaining
• 5-hour reset time: 15:06

Despite the banner, I can still send messages in Codex App, and the 5-hour usage continues to decrease as I use it.

Relevant workspace setup:

• I am using Codex through a ChatGPT seat, not a Codex seat.
• The workspace monthly usage limit for ChatGPT seats is set to 0 credits.
• There is no per-user override configured.

This looks like a mismatch between the Codex App usage-limit banner state and the actual Codex usage/quota state.

What steps can reproduce the bug?

1. Use Codex App through a ChatGPT seat in a Business workspace.
2. Configure the workspace monthly usage limit for ChatGPT seats to 0 credits.
3. Do not configure any per-user override.
4. Open Codex analytics and confirm that the 5-hour and weekly usage quotas still have remaining capacity.
5. Return to Codex App.
6. Observe that Codex App shows the usage-limit banner.
7. Send messages normally.
8. Observe that the messages are accepted and the 5-hour usage continues to decrease.

I can provide redacted screenshots. I cannot publicly share billing/admin screenshots because they contain organization information.

What is the expected behavior?

If messages can still be sent and the 5-hour quota is still being consumed, Codex App should not show the "usage limit reached" banner.

Since I am using Codex through a ChatGPT seat and the 5-hour/weekly Codex quotas still have remaining capacity, setting the ChatGPT seat monthly credit limit to 0 should not cause Codex App to display a usage-limit-reached banner while usage is still allowed.

If the ChatGPT seat monthly credit limit is intentionally affecting the banner, the app should explain that specific workspace billing/admin condition instead of saying the Codex message usage limit has been reached.

Additional information

No response

[github-actions]

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• Codex showing "You’re out of Codex messages" and "Get plus" when i have a business account #23827
• Codex stuck at "You're out of Codex messages" #23258
• OpenAI proactive reset didn't correctly reset for me. Usage says I should be able to work, but Codex App replies I'm out of usage. #23063
• usage limit codex app bug #22650
• Codex usage limits desync between web Analytics and macOS app #23192

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[naichilab]

I reviewed the potential duplicates. The closest one seems to be #23192, since it also involves a mismatch between analytics and the app.

However, this issue may be a distinct case because:

• This is a Business workspace.
• I am using Codex through a ChatGPT seat, not a Codex seat.
• The workspace monthly usage limit for ChatGPT seats is set to 0 credits.
• There is no per-user override configured.
• The banner appears, but messages still send successfully and the 5-hour usage quota continues to decrease.

So this appears to be an incorrect usage-limit banner under this workspace billing/admin configuration, rather than a hard usage block.