WhatsApp Campaign option missing in self-hosted Chatwoot v4.18.0 despite WhatsApp Cloud API inboxes

[PradyumnaDevulapally]

Hi Chatwoot team,

I'm running a self-hosted Chatwoot instance and need help understanding why the WhatsApp Campaign option is missing from the Campaigns section.

Environment

Chatwoot version: 4.18.0

Deployment: Self-hosted on AWS EC2 using Docker Compose

Reverse proxy: Nginx with HTTPS

WhatsApp integration: WhatsApp Cloud API

Chatwoot edition shown in Instance Status: Enterprise

Issue

Under Campaigns in the Chatwoot sidebar, I can see:

Live Chat

SMS

However, there is no WhatsApp option.

I want to use Chatwoot's native WhatsApp Campaign feature to send WhatsApp template messages to customers.

Checks performed

Confirmed the running Rails container uses chatwoot/chatwoot:v4.18.0.

Confirmed the Super Admin → Instance Status page reports Chatwoot version 4.18.0.

Confirmed both the local application (http://127.0.0.1:3000/) and public domain return HTTP 200.

Confirmed Nginx proxies chatwoot.nivara.diamonds to http://127.0.0.1:3000.

Confirmed both WhatsApp inboxes use the whatsapp_cloud provider.

Instance Status reports Postgres and Redis as alive and database migrations as completed.

Searched the application directories for whatsapp_campaigns, but that exact string returned no matches.

Questions

Is WhatsApp Campaign functionality available in self-hosted Chatwoot v4.18.0, or does it require a later release, specific edition, or feature flag?

Is there any account-level configuration or permission that controls the visibility of the WhatsApp Campaign option?

Are there any additional requirements beyond having a WhatsApp Cloud API inbox and approved WhatsApp message templates?

If the feature should be available in v4.18.0, what logs, configuration, or code paths should I inspect to determine why the option is missing?

I would appreciate guidance on the expected behaviour and the recommended troubleshooting steps.

Thank you!

[junkerderprovinz]

WhatsApp campaigns sit behind the whatsapp_campaign account feature flag, which is off by default in config/features.yml, so the sidebar hides the entry until you turn it on (your search missed it because the name is singular). Log in as super admin, open /super_admin/accounts, edit your account, tick "WhatsApp Campaign" in the features list, save and reload the dashboard. In a Rails console the same thing is Account.find(<account_id>).enable_features!(:whatsapp_campaign). Campaigns then shows a WhatsApp entry where you pick one of your WhatsApp inboxes and an approved template.

[PradyumnaDevulapally]

You are a godsend! This had solved the issue:)