Can not remove payment method

[phatnt93]

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I added method for payment AI Copilot and using.

Now I want to delete payment method but I can't find delete button in "Billing and licensing > Payment information > Payment method"

I don't like this at all?

Please help me how to delete payment method.

[Cre4T3Tiv3]

Hi @phatnt93

I was looking into your question and thought I would share what I found after doing some digging. Hopefully this points you in the right direction.

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Removing a payment method on GitHub

From what I gathered, GitHub does not always provide a visible “Remove” button for payment methods in the UI. For personal accounts, the billing settings allow you to edit your payment method, but not necessarily delete it outright [1].

If you need to fully remove a payment method, the supported path is to contact GitHub Support. GitHub’s documentation explicitly notes that if you cannot manage your payment details through the UI, you should reach out to Support for assistance [2].

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Community confirmations

This has also been confirmed by others in the GitHub Community forums, where users report that even after canceling subscriptions such as Copilot, the Remove option was not available. In those cases, Support resolved the issue by removing the payment method manually [3].

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Why this matters

• Editing works if you simply want to update card details.
• Removal requires GitHub Support when the UI option is missing [4].
• This ensures payment methods are cleared from your account, especially if you no longer need billing active.

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This is not based on firsthand account changes. It comes from GitHub documentation and community-sourced data. If you try reaching out to Support and they remove the payment method, a follow-up confirming that outcome would help others with the same issue.

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[1]: https://docs.github.com/en/billing/managing-your-github-billing-settings/viewing-your-payment-history-and-receipts "Managing GitHub billing settings"
[2]: https://docs.github.com/en/billing/managing-your-github-billing-settings/viewing-your-payment-history-and-receipts "Contact GitHub Support for billing assistance"
[3]: https://github.com/orgs/community/discussions/51933 "Community discussion: remove payment method issue"
[4]: https://docs.github.com/en/site-policy/other-site-policies/github-account-recovery-policy "GitHub Account Recovery Policy – payment method removal"

[Cre4T3Tiv3]

Thanks @phatnt93

[Cre4T3Tiv3]

@phatnt93
How are you? Any updates from support?

[phatnt93]

Hi @Cre4T3Tiv3
No updates yet
I haven't seen them confirm the support ticket yet
It's been a long wait

[phatnt93]

Hi @Cre4T3Tiv3
This is a response to deleting payment information.

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Hello again,

It seems that the option to remove your payment method is not visible in your settings due to your Copilot subscription.

According to our terms, if you have an active subscription, then the payment method, unfortunately, needs to be on file.

That said, if you schedule a cancellation which would only be effective on the next billing date, we would be happy to remove the card from the account.

To cancel the Copilot subscription, please follow the guide here:

Canceling your Copilot plan

Let us know once you’ve scheduled a cancellation and we’ll look into removing the payment information.
Regards,
Sean
GitHub Support

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So when you want to delete card information, you have to cancel the subscription and wait until the end of the subscription period for the card information to be deleted.

I'm not sure if they will actually delete the card information at that time. HAHA

[preena-odoo]

is there any way to purchase it for an individual and use it