Unable to resubscribe after cancelling Copilot Pro+ yearly plan to switch to monthly billing

[Corey-Stowe]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi everyone,

I was an active GitHub Copilot Pro+ subscriber on a yearly plan.

Today I cancelled my annual subscription because I wanted to switch to monthly billing. The refund was processed successfully, but when I tried to subscribe again, I discovered that new Copilot sign-ups are currently paused.

As a result, my account was downgraded to Copilot Free and I can no longer resubscribe.

Has anyone else encountered this issue? Is there a way to restore a previously active subscription or able to switch to monthly billing?

Thanks for any insights!

[Corey-Stowe]

Thank you so much for solution, I followed your blueprint precisely. Unfortunately, they sent a final ultimatum stating that any form of cancellation is strictly evaluated as a brand-new sign-up, adding that any further replies regarding this issue will be ignored and the ticket will be closed without a response.

[KevinAtCda]

Did they ever restore your subscription? This happened to me yesterday! It's so maddening that when we do what they want, try to switch from the annual subscription to the monthly subscription, that we have (temporarily, I hope), LOST our Copilot account completely! :(

[bybardia]

Unfortunately, I think the issue is that once the annual subscription was canceled and refunded, the account lost its active Copilot Pro+ status. Since new Copilot sign-ups are currently paused, the system may treat it as a new subscription rather than a billing change.

I'd recommend contacting GitHub Support directly and explaining that you were an active subscriber who only intended to switch billing cycles. They may be able to restore the previous subscription or provide guidance on available options.

Hopefully GitHub can make an exception in cases like this, since you already had an active paid subscription.