Not clear github education account is giving me code completions beyond the generic introductory ones

[pdewan]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

GitHub Classroom

Hi everyone,

It is not clear github education account is giving me code completions beyond the generic introductory ones available to anyone.

I submitted a ticket on this more than a week ago. (#4492075)

Since there has been no response and it is likely that I am not the only one facing this issue, I am posting it to the forum to understand the policy. I am happy to abandon the educational benefits and pay, but I am teaching a course involving copilot use and want to understand what my studens get.

Here is what I said in the ticket:

I’m using GitHub Copilot in Eclipse and my inline code completions have stopped working.

On my usage page, I see:

Usage Inline suggestions 100% used
Included credits 0% used
I also see this message:

Education Benefits: You have a current faculty coupon applied.
I only have one GitHub account and I am signed in to that account in Eclipse. My GitHub user ID is not displayed in the page I’m viewing.

I need help confirming:

Whether my current faculty coupon should affect my GitHub Copilot inline suggestions allowance
Whether my Copilot entitlement is correctly applied to my account
When my inline suggestions usage resets, or what plan/benefit is currently controlling that limit
Whether the missing displayed GitHub user ID is expected for this page
I’m using GitHub Copilot in Eclipse on the latest GitHub service version.

[pdewan]

Thanks for replying so quickly. So it actually says: GitHub Copilot Free. Not sure what I have to do fix this as I also see the following
Education Benefits
You have a current faculty coupon applied. Find more information on your benefits here!
Verified (benefits available) on May 15, 2026
Application Type: Faculty
Your academic status has been verified. Congratulations!

Your academic benefits are now available.

[Dusky-77]

honestly githubs billing system is just super glitchy with education coupons. even tho your page says you have the faculty coupon, eclipse is basically pulling a token for the free tier which caps you at 2k suggestions. once you hit 100% it just completely cuts you off. your students should get unlimited if they are verified through the student pack, but honestly expect some of them to run into this exact same bug. until support finally replies, your best bet is to log completely out of eclipse, revoke the app permissions in your github settings, and log back in to force a fresh token under the right tier.

[pdewan]

Thanks, I logged out from Eclipse, disabled code completions and chats. and restarted eclipse. But as I did things at the client end, the github page still shows copilot free and after turning on completions in eclipse, do not seem to get any. Seems to be a software issue at GitHub - do not even know how a human fill fix it if they ever process my ticket.

[pdewan]

PS: somehow this conversation was added to my ticket which is impressive and this addition was announced to me by:
GitHub Developer Support developer@githubsupport.com
I hope, based on the replier, that the ticket was added to the right support group.

[pdewan]

PPS: It seems I had to click a link to agree to the educational benefits. I then saw a page that said: GitHub Copilot is now ready
Add it to your editor and start building.
When I went back to my copilot settings I saw: GitHub Copilot Pro is active for your account
You currently have an active Copilot Pro subscription.
Get started by installing the extension in your preferred environment

I had to then sign out and sign back into Eclipse to get code completions to work.

Thanks [PasinduSuraweera and Dusky-77 for helping me probe further!