Waiting for GitHub Support Response on Suspended Account Since 15 days

[charanbalaji75]

Discussion Type

Question

Discussion Content

Hello everyone,

I understand that the GitHub Community cannot review or reinstate suspended accounts. I am posting here to ask if anyone has experienced a similar situation and can share their experience.

My GitHub account (@charanbalaji2005) was suspended on July 1, 2026. I immediately submitted a GitHub Support request and later submitted a reinstatement request as well. My support ticket is #4524977.

it's being 15 days what is this just to check my details it will take 15 days just for false abuse systems.
what is this i don't understand
How many days should i have to wait to back my account. Just for the False abuse detection system of your github and i'm suffering because of that my internship repo is there in that my internship has been stopped and i have some platform for internship to show my portfolio they asked as github. i said i don't have github account recently it got suspended they said sorry we can't give any excuses on that basis. i lost internship because of your abuse detection systems. This account is connected to main things.

I believe my account may have been compromised because I lost access after two-factor authentication was enabled without my permission. If any activity on my account violated GitHub's Terms of Service, it was not performed by me.

My GitHub account contains my academic projects, internship work, open-source contributions, and personal portfolio. It is very important for my studies and future career.

It has now been over two weeks, and I have not yet received a response from GitHub Support beyond the automatic confirmation email.

I know the community cannot escalate or resolve support tickets, but I would appreciate hearing from anyone who has gone through a similar situation.

• How long did GitHub Support take to respond?
• Was your account eventually reinstated?
• Did GitHub ask you for additional verification before restoring your account?

please support me guys to make it reach the github support team @github support.
please help me guys.

Thank you for your time and for sharing your experience.

[charanbalaji75]

github support team, please review my case

[henry-collins101]

I can understand how stressful this is, especially when your internship and portfolio depend on that account. Unfortunately, the community cannot speed up GitHub Support reviews, but waiting 15+ days is not unheard of for account suspension cases. Make sure you reply to the existing ticket, check your email/spam folder regularly, and provide any details that can prove account ownership or possible compromise. Hopefully they review it soon and restore access if the suspension was a mistake.

[charanbalaji75]

Thank u for your kind reply bro

…

On Wed, 15 Jul, 2026, 1:53 am Henry Collins, ***@***.***> wrote: I can understand how stressful this is, especially when your internship and portfolio depend on that account. Unfortunately, the community cannot speed up GitHub Support reviews, but waiting 15+ days is not unheard of for account suspension cases. Make sure you reply to the existing ticket, check your email/spam folder regularly, and provide any details that can prove account ownership or possible compromise. Hopefully they review it soon and restore access if the suspension was a mistake. — Reply to this email directly, view it on GitHub <#201914?email_source=notifications&email_token=CHF2Y626MUHNLY4TA7CZHB35E2JFXA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWGQYDGMJWUZZGKYLTN5XKM3LBNZ2WC3FFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-17640316>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CHF2Y6753SII7DVGPLFHMQD5E2JFXAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBUGI4TCMBXUF3AE> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.*** com>

[ElementQii]

My ticket was created on 19 June, which is #4494459, and I still have no feedback.

[band5551-blip]

I got the same problem. I can't contact anyone at all. They don't care about banning anything, they just want to ban me.

[Jeniter]

Hey bro

Do u get handled？

My acc was banned too and no response....

[toad6115149]

Same here. 30 days. Absolutely no response. It seems github does not care at all.

[ElementQii]

for me, 2 months+, the github support contacted me

…

On Sat, Aug 29, 2026 at 9:09 AM toad6115149 ***@***.***> wrote: Same here. 30 days. Absolutely no response. It seems github does not care at all. — Reply to this email directly, view it on GitHub <#201914?email_source=notifications&email_token=CGRFQAY4XG3K3BYJUGYJ7KD5MIULPA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBRHE2DOOJTUZZGKYLTN5XKOY3PNVWWK3TUUVSXMZLOOSWGM33PORSXEX3DNRUWG2Y#discussioncomment-18194793>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CGRFQA4ZVG2WVY7BA4OT2ST5MIULPAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBUGI4TCMBXUF3AE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/CGRFQA65XS2MEVXKVLUNJ435MIULPA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBRHE2DOOJTUZZGKYLTN5XKOY3PNVWWK3TUUVSXMZLOOSVGM33PORSXEX3JN5ZQ> and Android <https://github.com/notifications/mobile/android/CGRFQAZ5AMH2EBRGQMVEH6L5MIULPA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBRHE2DOOJTUZZGKYLTN5XKOY3PNVWWK3TUUVSXMZLOOSXGM33PORSXEX3BNZSHE33JMQ>. Download it today! You are receiving this because you commented.Message ID: ***@***.***>

[raJEEv02kr]

Hey! I know how stressful it is to be locked out of your account for 15 days, especially when you feel like you're talking to a wall. The tough truth is that GitHub's compliance team handles thousands of accounts, and manual security reviews usually take anywhere from 2 to 4 weeks.

Here is a simple, no-nonsense checklist of what you should do right now:

1. Hold off on opening new tickets: It’s super tempting to start a fresh ticket, but doing this actually pushes you to the back of the queue because the system automatically merges your new request with your old one.

2. Send a single follow-up email: Since it's been over two weeks, send one polite reply directly to your existing ticket thread just to bump it up.

3. Check all your email folders: Double-check your spam or junk folders to make sure you didn't miss an automated email asking for proof of identity.

4. Have your documents ready to go: While you wait, keep a photo of your Student ID, government ID, or proof of university enrollment saved on your desktop so you can send them immediately if they reply.

Follow-Up Message You Can Use:
You can copy and paste this direct message into your existing support ticket:

Subject: Following up on Ticket #[Insert Ticket Number] – Account Suspension Review

Hi GitHub Support Team,

I'm following up on my ticket (#[Insert Ticket ID]) submitted 15 days ago regarding my suspended account (@[YourUsername]).

I totally understand you guys receive a ton of requests, but I just wanted to check in and see if there are any updates. Please let me know if you need a copy of my ID or school documents to help verify my account and clear this up.

Thanks so much for your time and help!

Best,
[Your Name]
[Your Email]

Last Resort Option: If another week goes by without a peep, try dropping a brief message on the official GitHub Community Discussion forum under the Support section. Just share your Ticket ID (never your private account info) and ask if someone from the support team can take a quick look.

Hang in there—it usually just takes a human operator a bit of time to manually review the file and click restore!