Verification rejected: School does not provide student email addresses (Spectrum Constanta)

[Trk174]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I am trying to apply for the GitHub Student Developer Pack as a student at Spectrum Constanta, Romania.

My application keeps getting rejected because the automated system expects a @spectrum.ro email address. However, my school does not issue institutional email addresses to students (student portal accounts are created using personal/parental emails).

My profile name on GitHub matches my official student dashboard, and I have valid proof of active enrollment for the current academic year.

Could a staff member please assist me with my verification?

Thank you!

[monmoymondol]

Hi Trk174,

This situation happens quite often for schools that don’t issue institutional email addresses to students. The GitHub Education verification system automatically looks for a domain that matches your school (for example, @spectrum.ro), so when your school uses personal or parental emails, the system can’t confirm enrollment automatically.

Here’s what you can do to get verified:

• Submit manual proof of enrollment: Re‑apply for the Student Developer Pack and upload a clear document showing your name, school name (Spectrum Constanta), and current academic year — such as a student ID, enrollment certificate, or transcript.
• Explain the domain issue: In the “Additional Information” field, mention that your school does not issue student email addresses and that your student portal uses personal emails.
• Contact GitHub Education Support: Email education@github.com with your enrollment proof attached and reference this discussion (#202752). The Education Support team can manually verify your account.

Many students from schools without institutional domains have successfully verified this way. Once approved, you’ll have full access to the Student Developer Pack.

You’ve already done the right thing by providing valid proof — just include that explanation in your next submission, and Support will handle the rest.

[Trk174]

Thank you!

[sebastiancoronadev]

Hey,

The rejection happens because the automated checker looks for an email that matches your school's domain, like @spectrum.ro. Since your school doesn't issue institutional emails, the system can't verify you on its own. This isn't a problem with your documents — it's a limitation of the automated flow.

The fix is GitHub's manual verification path. Follow these steps:

1. Get your documents ready. Make sure your proof clearly shows your full name, the school name (Spectrum Constanta), and that you're currently enrolled. A student ID, enrollment certificate, or transcript works fine. If it's a scan or photo, double-check that everything is readable.

2. Re-apply for the pack. Upload that document in the application form. In the Additional Information field, write: "My school does not provide institutional email addresses. Student accounts use personal emails. I'm attaching proof of enrollment." This explains the missing domain upfront.

3. Contact the human support team. If the application doesn't move forward quickly, email education@github.com. Attach your proof and reference this discussion (Verification rejected: School does not provide student email addresses (Spectrum Constanta) #202752). A real person will review your case manually.

Plenty of students without institutional emails have been verified this way. Your proof is solid — it just needs a human review instead of an automatic one.

[Trk174]

Thank you.